AVOID AT ALL COSTS If you like faulty vehicles at a premium with terrible customer service you’re in the right place! Sold me a car that broke down within the week. Car completely died. Denied that it was a faulty car and tried to blame me. After numerous back and forward and being told to sort it myself on my insurance they reluctantly took the car to get fixed. From first break down to being in the garage was almost 3 months!! Made out that the issue was my fault. Impossible to get a hold of and never receive a call back. I once called 20 times over days before I got an answer. Once car was “fixed” I received it back with further damage. Took two weeks to fix and now my break pedal is hissing, my door handle mechanism is broken so it sticks out and my infotainment screen is damaged. Received a call from head of workshops and I was spoken to like dirt. Nothing but attitude and snide remarks. With the exception of one or two the staff are condescending and as soon as they make a sale of a dodgy car they don’t care anymore. I have had nothing but hassle from the garage and the car. It’s been back and forward since October and now I get a threatening phone call from service. Avoid at all costs

We viewed a car that was listed at £7,495. Within 5 minutes of arriving the sales person tells us that there is a £295 fee for a customer care package. This covers the MOT, service, warranty etc. We query this as it isn't listed on the Autotrader advert, Drive the car, warning light comes on. 'It will be sorted as part of the package' Get back. Don't want us looking too closely at the paperwork. Ask about cambelt, told it is 10 years and 120k. For the Duratekq engine it is actually 8 years, but we leave it for now as they are not interested in hearing this. Sales man tries to upsell warranties and paint protection. We say we wish to buy the car, but won't pay a fee for services which should be included. Manager (wee man with attitude) comes out, claiming it is listed on the website. (which it is, but assume you just use the Autotrader as we did, then you do not know) there is no signage on site, or on the cars about the fee. Any way, continues aggressively to say that we have to pay it, or can take the car as is as he doesn't need to give a warranty.

This is the second car I have purchased from Anchor Cars, and once again, the experience has been fantastic. My latest purchase, a Mercedes GLA220d AMG Line (Premium Plus), was exactly as described and in excellent condition. A huge shoutout to Jon Clinick, who was absolutely fantastic throughout the process. His knowledge, professionalism, and friendly approach made the entire experience smooth and enjoyable. He kept me well informed, answered all my questions, and ensured everything was handled efficiently. From start to finish, the service at Anchor Cars has been outstanding. It’s great to buy from a dealership that truly values its customers and maintains such high standards. A massive thank you to Jon and the team – I wouldn’t hesitate to recommend Anchor Cars to anyone looking for a quality vehicle and first-class service!

They are really very professional👍

Aston at Anchor Cars is the bees knees of car salesmen. Not only did he know his stuff about the Jaguar I bought. He was also a pretty funny chap and made the whole buying process hassle free.

We viewed a car that was listed at £7,495. Within 5 minutes of arriving the sales person tells us that there is a £295 fee for a customer care package. This covers the MOT, service, warranty etc. We query this as it isn't listed on the Autotrader advert, Drive the car, warning light comes on. 'It will be sorted as part of the package' Get back. Don't want us looking too closely at the paperwork. Ask about cambelt, told it is 10 years and 120k. For the Duratekq engine it is actually 8 years, but we leave it for now as they are not interested in hearing this. Sales man tries to upsell warranties and paint protection. We say we wish to buy the car, but won't pay a fee for services which should be included. Manager (wee man with attitude) comes out, claiming it is listed on the website. (which it is, but assume you just use the Autotrader as we did, then you do not know) there is no signage on site, or on the cars about the fee. Any way, continues aggressively to say that we have to pay it, or can take the car as is as he doesn't need to give a warranty. True, but under sales of goods and consumer protection he has to stand by the car for 6 months. His response 'good luck with proving it' Absolute idiot of a man. They just think they can try it on. Take your money elsewhere.

After sales customer care is awful, had recently travelled there to have a car I bought, to be fixed after just one month of driving/owning it. Since the car was under warranty I was told I need to bring the car in for them to fix it and I will be given a curtesy car in return since it’s nearly 2 hour drive to go there. Whilst there after driving 2 hours I was told both me and my wife haven’t been accepted insurance for the curtesy vehicle, reasons being we either haven’t less than 8 points in our licences or speeding tickets. I told them we don’t have any points in our licences or speeding tickets. They refused to give us insurance. I then asked if I could get my own insurance from another insurer but they declined this as well. I had no choice but to go back with a car that was clearly faulty ( cracking engine sound and cracking sound at the underside of the car) after just doing 700 miles on it. I couldn’t leave the car there since it would have costed me a lot of money for the trip back and another trip to come and pick up the car afterwards which I didn’t budget for plus I could have been late for afternoon school runs. The salesman Julian was in particular not helpful at all he was just glad he sold us a car that lasted less than 3 weeks without faults.