98% Reviews
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96% Recommend
to friend


178 reviews from our car dealer reviews community
Leave a review for Andrew James Cars Ltd
Leave a review

178 reviews from our car dealer reviews community

Leave a review for Andrew James Cars Ltd
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"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Rating of 5. Excellent service and overall experience provided by James.

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"Seriously impressed"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have to say, we're seriously impressed by the service we received from Andrew James Cars recently. We found them on Auto Trader and arranged to pop in and see the car, including taking it for a test drive. The guys were great from the get-go and weren't at all pushy. We were particularly impressed that we received the same level of service as those buying much higher-priced vehicles. Our Mini Convertible was lovely and clean on collection, and the included warranty gives us a bit more peace of mind. A great experience overall.

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"Such nice guys "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm getting on really well with my new Mini - They're such nice cars...I love it 🥰 The guys at the dealership were both really lovely, super helpful and I'm happy with the deal and price paid. All's great!

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Aftersales from Andrew James Cars Ltd in response to Such nice guys

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

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"Absolutely faultless"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

With a new arrival just 8 days ago life’s been a bit hectic, but I wanted to take a moment to share our experience with Andrew James Cars. Honestly we can’t praise them enough. After a previous nightmare experience elsewhere, finding Andrew James was a total breath of fresh air. The service was incredible – they let us load the kids' car seats in for the test drive and told us to take as long as we needed. The car was then delivered straight to our doorstep which was a huge help. When we had a few issues post-purchase, they collected the car, left us a courtesy vehicle so we weren’t stuck, fixed the issue, and brought it back to us. Everything was faultless and exactly what we needed. We can't thanks them enough.

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Aftersales from Andrew James Cars Ltd in response to Absolutely faultless

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"Trustworthy guys "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

You can never be too careful with used car dealers, but I felt at ease straight away with Andrew James Cars. Andy was really welcoming and his customer service/regular updates made me feel completely reassured and at ease - You instantly know they're trustworthy guys which means a lot these days. The 2 Series BMW I bought's a lovely car and it's been great! Nothing but good things to say.

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Aftersales from Andrew James Cars Ltd in response to Trustworthy guys

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeingyou again in the future!

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"VW Tiguan"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I came across this dealership through my finance broker as they had the car I was looking for. Everything went according to plan and I've no complaints.

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Aftersales from Andrew James Cars Ltd in response to VW Tiguan

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

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"Absolutely amazing 5 stars all round"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased my vehicle from Andrew James, and I must say the experience was absolutely amazing from start to finish. The staff was incredibly helpful, knowledgeable, and patient throughout the entire process. They took the time to answer all my questions, and there was no pressure to make a decision, which made me feel comfortable and confident in my choice. Andrew James commitment to customer service was evident in every interaction, from the sale to mechanic discussions. They went above and beyond to ensure I got the best deal possible and made the entire buying process smooth and stress-free. I highly recommend Andrew James to anyone looking for a quality vehicle and amazing service. I definitely will be purchasing another vehicle from them without hesitation. You can have 100% confidence in all their cars.

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Aftersales from Andrew James Cars Ltd in response to Absolutely amazing 5 stars all round

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"Unbeatable"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The experience and help i had with Andrew was excellent and i would happily tell anyone i know wanting to purchase a new car then you won't beat going to Andrew James cars LTD

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Aftersales from Andrew James Cars Ltd in response to Unbeatable

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeing you again in the future!

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"Fiest class customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A pleasure to do business with. First class customer service. No pressure buying. Will definitely recommend.

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Aftersales from Andrew James Cars Ltd in response to Fiest class customer service

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

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"Exceptional!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Upon arrival was greeted promptly by Andrew, given the keys and left alone to have time to look over the car and test drive. Made a deal swiftly and arranged collection a couple days later so the car could be serviced and MOTd. After getting the car home found an issue with parking sensors, and rear windscreen jet. Called up James and arranged to book it in for repair. Dropped it off and was given a courtesy vehicle for the two days it was repaired for. Car was returned all fixed and at zero expense to me. Great customer service and after sale car. Exemplary to other dealers. 💯

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Aftersales from Andrew James Cars Ltd in response to Exceptional!

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeing you again in the future!

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Dealership Information

Welcome to Andrew James Cars Ltd

Used cars in Rochester, Kent

Here at Andrew James Cars we believe buying a car should be an enjoyable process, you should not feel pressure.

Which is why we let our cars do the talking - simply book an appointment with us, come and get the keys, and we will leave you to view the car without a pushy salesman over your shoulder!

We'll just put the kettle on, and if you require any assistance or advice, our combined experience of over 40 years in the car industry will be sure to steer you in the right direction.

We do not charge any admin fees, there are no hidden surprises with us before you buy.

We do not try and sell you additional products you really do not need or want - just fantastic cars at competitive prices, award winning warranties, and flexible finance packages to suit all credit scores.

We look forward to seeing you soon!

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2017

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
178 reviews4.9 out of 5 stars — Rated Excellent
Excellent
168
Very Good
9
Average
0
Poor
1
Terrible
0

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  • Contact Information

    Address

    Andrew James Cars Ltd
    Nuralite Industrial Estate Canal Road
    Rochester
    Kent
    ME3 7JA

    Get in touch

    01474 878850
    https://www.aj-cars.co.uk/

    Opening times
    Mon 09:30 - 17:00 (BY APPT)
    Tue 09:30 - 17:00 (BY APPT)
    Wed 09:30 - 17:00 (BY APPT)
    Thu 09:30 - 17:00 (BY APPT)
    Fri 09:30 - 17:00 (BY APPT)
    Sat 09:30 - 17:00 (BY APPT)
    Sun 11:00 - 16:00 (BY APPT)

    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    98%
    Percent of reviews responded to by this dealer

    Additional Information About Andrew James Cars Ltd

    Company Formed: 2017
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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