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135 reviews from our car dealer reviews community
Leave a review for Andrew James Cars Ltd
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135 reviews from our car dealer reviews community

Leave a review for Andrew James Cars Ltd
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"Really friendly staff "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The team at Andrew James Cars made the purchase of my Audi A1 an absolutely exciting and enjoyable experience. From start to finish, they went above and beyond to ensure everything was perfect. The car itself has been first-class; everything I hoped for and more. The staff were a pleasure to deal with; friendly, professional, and genuinely passionate about providing excellent service. They answered all my questions with patience and made the entire process smooth and stress-free. I can’t recommend Andrew James Cars highly enough. If you’re looking for a great car and a dealership that truly cares about its customers, this is the place to go. Thank you to the whole team for making my car-buying experience so memorable!

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Aftersales from Andrew James Cars Ltd in response to Really friendly staff

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeing you again in the future!

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"Easy transaction "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

⭐⭐⭐⭐⭐

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Aftersales from Andrew James Cars Ltd in response to Easy transaction

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

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"⭐⭐⭐⭐⭐"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My Peugeot 208 has exceeded all my expectations; it’s everything I wanted and more! The car is absolutely perfect, and I couldn’t be happier with my purchase. A big thank you to the staff at Andrew James Cars for making the entire car-buying process stress-free and enjoyable. From start to finish, they were professional, friendly, and attentive, ensuring everything went smoothly. Their excellent service made all the difference. I will definitely be returning to Andrew James Cars for any future car purchases and highly recommend them to anyone looking for a great vehicle and superb customer service. Thank you again for everything!

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Aftersales from Andrew James Cars Ltd in response to ⭐⭐⭐⭐⭐

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeing you again in the future!

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"Perfect form start to finish "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had an excellent experience with Andrew James cars! The customer service was top-notch, and the staff were friendly and approachable. I especially appreciated that they gave me the space to look around the car at my own pace, with no hard sales pitch. It was a refreshing change! They also allowed me to take the car for a test drive on my own, which made me feel more at ease and confident in my choice. Overall, a very positive experience, and I would highly recommend this dealership to anyone looking for a no-pressure, professional service!

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Aftersales from Andrew James Cars Ltd in response to Perfect form start to finish

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The service I received was excellent! It was a relaxed, no-pressure experience, which made the whole process so much more enjoyable. I really appreciated how they gave me the space to look at the car on my own and allowed me to go for a test drive without any rush. It felt like they genuinely wanted me to make an informed decision rather than pushing for a sale. Overall, a great experience, and I would highly recommend this dealership to anyone looking for a stress-free car-buying process!

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Aftersales from Andrew James Cars Ltd in response to Great service

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

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"Went above and beyond "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a Mercedes C-Class from Andrew James Cars, and I have been absolutely blown away by the car; it’s everything I’ve been looking for and more! The performance, comfort, and style are exactly what I needed. What really stood out during my experience was the exceptional level of customer service. When I first visited, I mentioned that I was planning to see a second car at another dealership. The team was incredibly understanding and never tried to add any pressure, which I truly appreciated. It was refreshing to feel no rush or sales pressure. After visiting the other dealership, I quickly realised the car didn’t compare to the standard of the Mercedes at Andrew James. When I returned later, I wasn’t expecting to catch the owner, but he recognised me immediately and kindly reopened the dealership to help finalise the deal. It’s rare to see such dedication and commitment to customer satisfaction, and I’m so grateful for their flexibility. They were able to offer me a fantastic price on the car, and I left feeling truly valued as a customer. I would highly recommend Andrew James Cars to anyone looking for great cars and outstanding service.

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Aftersales from Andrew James Cars Ltd in response to Went above and beyond

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeingyou again in the future!

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"Thank you "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A massive thank you to Andrew James Cars for all their help during the purchase of my Audi A3. From start to finish, the experience was smooth and straightforward, and the team was incredibly helpful throughout. Since collecting the car, it has been absolutely superb; it hasn’t missed a beat. The performance, comfort, and quality are everything I hoped for and more. I couldn’t be happier with my decision. I would highly recommend Andrew James Cars to anyone looking for a great car and an excellent customer experience. Thank you again for making this purchase so enjoyable!

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Aftersales from Andrew James Cars Ltd in response to Thank you

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"So far so good "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

⭐⭐⭐⭐⭐

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Aftersales from Andrew James Cars Ltd in response to So far so good

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

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"Quick turnaround 👍"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I couldn't be happier with my VW Golf from Andrew James Cars; the car has truly exceeded all my expectations! From the moment I started the process to driving the car off the lot, everything was seamless. The guys at the dealership made the entire experience hassle-free, taking care of every detail and ensuring everything was in order. Their professionalism and efficiency made the process effortless, and I felt completely confident throughout. The car itself is fantastic; comfortable, reliable, and a joy to drive. I’m thrilled with my choice, and I couldn’t have asked for a better experience. Thank you to Andrew James Cars for making this such a smooth and enjoyable purchase. I will definitely be returning in the future!

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Aftersales from Andrew James Cars Ltd in response to Quick turnaround 👍

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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Reviewer has successfully provided either proof of ID or proof of purchase
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"Love it "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently visited Andrew James in search of a new car after my old one was damaged, and I was blown away by the fantastic range of cars they had available. There were so many great options that I was truly spoilt for choice. What stood out to me was how relaxed the experience was; I was able to browse at my own pace without any pressure, which was incredibly refreshing. A Range Rover Evoque immediately caught my eye, and after taking it for a test drive, I knew it was the one. It exceeded all of my expectations in terms of performance, comfort, and style. I couldn't have been happier with my choice. The purchase itself was hassle-free, thanks to the team at Andrew James Cars. They took care of everything for me, from sorting out the paperwork to ensuring I had all the information I needed. It was a truly enjoyable experience, and I left feeling confident and excited about my new car.

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Aftersales from Andrew James Cars Ltd in response to Love it

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

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Dealership Information

Welcome to Andrew James Cars Ltd

Used cars in Rochester, Kent

Here at Andrew James Cars we believe buying a car should be an enjoyable process, you should not feel pressure.

Which is why we let our cars do the talking - simply book an appointment with us, come and get the keys, and we will leave you to view the car without a pushy salesman over your shoulder!

We'll just put the kettle on, and if you require any assistance or advice, our combined experience of over 40 years in the car industry will be sure to steer you in the right direction.

We do not charge any admin fees, there are no hidden surprises with us before you buy.

We do not try and sell you additional products you really do not need or want - just fantastic cars at competitive prices, award winning warranties, and flexible finance packages to suit all credit scores.

We look forward to seeing you soon!

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2017

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
135 reviews4.9 out of 5 stars — Rated Excellent
Excellent
128
Very Good
6
Average
0
Poor
1
Terrible
0

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  • Contact Information

    Address

    Andrew James Cars Ltd
    Nuralite Industrial Estate Canal Road
    Rochester
    Kent
    ME3 7JA

    Get in touch

    01474 878850
    https://www.aj-cars.co.uk/

    Opening times
    Mon 09:30 - 17:00 (BY APPT)
    Tue 09:30 - 17:00 (BY APPT)
    Wed 09:30 - 17:00 (BY APPT)
    Thu 09:30 - 17:00 (BY APPT)
    Fri 09:30 - 17:00 (BY APPT)
    Sat 09:30 - 17:00 (BY APPT)
    Sun 11:00 - 16:00 (BY APPT)

    Dealership Statistics

    95%
    Would recommend this dealer to family and friends
    100%
    Percent of reviews responded to by this dealer

    Additional Information About Andrew James Cars Ltd

    Company Formed: 2017
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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