100% Reviews
replied to
95% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


135 reviews from our car dealer reviews community
Leave a review for Andrew James Cars Ltd
Leave a review

135 reviews from our car dealer reviews community

Leave a review for Andrew James Cars Ltd
Leave a review
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Great customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've taken my Hyundai Tucson on some good runs since driving away from the dealership and so far everything seems fine. The team here were very good while I was enquiring about the car and other than missing a jack in the boot, I have no complaints.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful

Aftersales from Andrew James Cars Ltd in response to Great customer service

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"I would return in the future"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would definitely get another car from here in the future. Andy was the gentleman who looked after me and I thought he provided really good customer service. He gave me all of the information I needed and there was no pressure from him, which was ideal. I'm loving my Mitsubishi Eclipse Cross, it's been a great car.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful

Aftersales from Andrew James Cars Ltd in response to I would return in the future

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeing you again in the future!

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Deserve the highest rating "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Service level was 10/10, I had a major issue just after collection with the car which has been fixed by Andrew James Cars Ltd. While the car was at services they gave me a courtesy car, so they deserve the highest rating from me.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful

Aftersales from Andrew James Cars Ltd in response to Deserve the highest rating

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Excellent"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car is great. I am very pleased with my purchase and the overall service was excellent.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful

Aftersales from Andrew James Cars Ltd in response to Excellent

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Couldn't ask for more"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm just waiting on a window switch from here, but I'm not chasing it because I have every faith it'll be sorted, but my Skoda Octavia is getting on just fine otherwise. The customer service was excellent and faultless to be honest. The approach was relaxed, with a "have a look around, and if you like it, we can talk, if not, no worries" attitude. 5* plus experience. It's clearly a well-run operation with knowledgeable staff and great customer service.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful

Aftersales from Andrew James Cars Ltd in response to Couldn't ask for more

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeingyou again in the future!

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Returning customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Returning to Andrew James Cars was a fantastic decision, as they consistently provide top-notch service and always have a beautiful selection of cars. This time, I purchased a Mercedes C-Class, and I absolutely love it! The car is everything I wanted and more; it’s sleek, stylish, and a joy to drive. The team at Andrew James Cars made the whole process seamless, just like they did during my previous visit. Their customer service is second to none; they’re always friendly, attentive, and genuinely committed to making sure you’re happy with your purchase. I’ve never had anything but great experiences with Andrew James Cars, and I’m so glad I went back to them. I couldn’t be more pleased with my Mercedes C-Class, and I highly recommend this dealership to anyone looking for a quality car and exceptional service.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful

Aftersales from Andrew James Cars Ltd in response to Returning customer

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Left with a smile on my face "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

⭐⭐⭐⭐⭐

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful

Aftersales from Andrew James Cars Ltd in response to Left with a smile on my face

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Delighted with my purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I can’t praise the team at Andrew James Cars enough; they were excellent to deal with from start to finish. The Jaguar XF I purchased has completely surpassed all my expectations; it’s even better than I could have ever imagined. The car is a dream to drive, and I’m absolutely thrilled with it. The team was on the ball from the moment I expressed interest in the car. They quickly arranged a test drive, which gave me the confidence to proceed with the purchase. Once I was happy to move forward, they had all the paperwork sorted in no time, making the whole process incredibly smooth and efficient. The professionalism, knowledge, and friendly service I received made the entire experience an absolute pleasure. If you’re looking for a high-quality vehicle and exceptional customer care, I highly recommend Andrew James Cars. They’ve earned a customer for life, and I wouldn’t hesitate to go back to them for future car purchases!

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful

Aftersales from Andrew James Cars Ltd in response to Delighted with my purchase

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeing you again in the future!

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"True to their brilliant reviews "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After reading numerous positive reviews about Andrew James Cars, I felt confident that I would be well taken care of during my car-buying journey. When I arrived at the dealership, I was genuinely impressed by their diverse selection of vehicles. There was a great variety of options that catered to different preferences and budgets, making it easy to find something that suited my needs. James, who assisted me, was incredibly supportive and knowledgeable. He took the time to listen to my requirements and offered valuable insights without any pressure to make a quick decision. His relaxed approach made the entire process feel comfortable and enjoyable. I appreciated how he guided me through each step, ensuring that everything went smoothly without any hiccups.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful

Aftersales from Andrew James Cars Ltd in response to True to their brilliant reviews

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeing you again in the future!

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Suits my needs perfectly "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a Kia Sorento from Andrew James Cars, and it was truly a delightful experience. Right from the beginning, there was no pressure or hard sales tactics, which I really appreciated. The team was genuinely interested in helping me find the right vehicle. The communication was excellent; they consistently returned my calls, and I have full confidence that they would support me if I ever needed help in the future. A huge thank you to Andy and the entire team for their exceptional service!

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful

Aftersales from Andrew James Cars Ltd in response to Suits my needs perfectly

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Car Leasing Deals

Kardi Powered

Dealership Information

Welcome to Andrew James Cars Ltd

Used cars in Rochester, Kent

Here at Andrew James Cars we believe buying a car should be an enjoyable process, you should not feel pressure.

Which is why we let our cars do the talking - simply book an appointment with us, come and get the keys, and we will leave you to view the car without a pushy salesman over your shoulder!

We'll just put the kettle on, and if you require any assistance or advice, our combined experience of over 40 years in the car industry will be sure to steer you in the right direction.

We do not charge any admin fees, there are no hidden surprises with us before you buy.

We do not try and sell you additional products you really do not need or want - just fantastic cars at competitive prices, award winning warranties, and flexible finance packages to suit all credit scores.

We look forward to seeing you soon!

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2017

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
135 reviews4.9 out of 5 stars — Rated Excellent
Excellent
128
Very Good
6
Average
0
Poor
1
Terrible
0

Add Review

  • Submit new information

  • Contact Information

    Address

    Andrew James Cars Ltd
    Nuralite Industrial Estate Canal Road
    Rochester
    Kent
    ME3 7JA

    Get in touch

    01474 878850
    https://www.aj-cars.co.uk/

    Opening times
    Mon 09:30 - 17:00 (BY APPT)
    Tue 09:30 - 17:00 (BY APPT)
    Wed 09:30 - 17:00 (BY APPT)
    Thu 09:30 - 17:00 (BY APPT)
    Fri 09:30 - 17:00 (BY APPT)
    Sat 09:30 - 17:00 (BY APPT)
    Sun 11:00 - 16:00 (BY APPT)

    Dealership Statistics

    95%
    Would recommend this dealer to family and friends
    100%
    Percent of reviews responded to by this dealer

    Additional Information About Andrew James Cars Ltd

    Company Formed: 2017
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more