99% Reviews
replied to
95% Recommend
to friend


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136 reviews from our car dealer reviews community
Leave a review for Andrew James Cars Ltd
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136 reviews from our car dealer reviews community

Leave a review for Andrew James Cars Ltd
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"Loving my new BMW X6 👍"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a BMW X6 from Andrew James Cars and it was a fantastic experience. The team was friendly and knowledgeable, helping me find the perfect car for my family. The X6 exceeded my expectations in terms of size and style. Their attention to detail, like assisting with paperwork , was impressive. I highly recommend Andrew James Cars for their excellent service and quality vehicles.

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Andrew James Cars LTD from Andrew James Cars Ltd in response to Loving my new BMW X6 👍

We are extremely grateful for your review. We strive to under promise and over deliver so to hear the vehicle exceeded your expectations is music to our ears. We hope you have many many miles with smiles with your wonderful new car.

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"Went above and beyond "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My experience with Andrew James Cars surpassed all expectations. Having heard glowing reviews from a friend who purchased a car there previously, I decided to pay them a visit. Immediately, I was drawn to a Mercedes GLA on their lot, and upon closer inspection, it exceeded all my expectations. However, what truly set Andrew James Cars apart was their exceptional staff. The gentleman I dealt with was not only genuine and accommodating but also went above and beyond to make the process seamless. From assisting with our private plate to covering road tax and software expenses out of his own pocket, his dedication to customer satisfaction was evident. I wholeheartedly recommend Andrew James Cars to anyone in search of a dealership that truly cares about their customers.

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Andrew James Cars LTD from Andrew James Cars Ltd in response to Went above and beyond

Thank you Tina for your fabulous review. It was a pleasure assisting you with your lovely new Mercedes. We greatly value your feedback and your business, we hope to see you for the next one!

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"Recommended to me "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car finance company I was using recommended me to Andrew James Cars, and I am pleased they did. From the moment I said yes to the Fiat Punto, they all acted in a very quick manor to get all the paperwork completed and me out enjoying the car. When I went to collect the car, there was a minor issue with the car window, but the staff Andrew James Cars have been fabulous, and I am pleased to announce are sorting the issues out for me, which is refreshing as a lot of dealerships wouldn't help. Thank you guys, maybe see you again in the future when I am after a upgrade. 😊

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Andrew James Cars LTD from Andrew James Cars Ltd in response to Recommended to me

Thank you for your review. Customer service and value are our two biggest priorities, we are so glad you experienced both and are able to share your positive feedback.

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"A bad time turned inito a positive.... "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Earlier this year I was in a car accident and even tho I was a bit bruised my beloved Mini Cooper was written off. I was after a like for like replacement for my car, and Andrew James Cars had the ideal one. When I went over to the dealership to see the car and after we had chatted for a while they understood the urgency from me to get the car as soon as possible. So as soon as I had confirmed the purchase they swiftly got it in for the service and MOT, and it was delivered to my front door not even a week later. Since having the car I have been driving it every day and really enjoying the drive and its not let me down once. This whole experience with Andrew James Cars has been a positive one and would recommended this dealer to anyone looking for a new car.

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Andrew James Cars LTD from Andrew James Cars Ltd in response to A bad time turned inito a positive....

Thank you Kieran for you glowing review. We conduct a new MOT and service with every car and we can assist with delivery too but many buyers do not realise this about us. We are thankful you have shared your experience.

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"Five stars from me"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was looking for my next Porsche on Auto trader, when I came across what looked like a great pick from Andrew James Cars, only 5 minutes from my home, so I wouldn't loose anything going to have a look at the car. When I arrived at the dealership I had a warm welcome by the salesman (which I cannot remember the name of - apologies) but he was very friendly and helpful and extremely knowledgeable about the car. Once I had seen the car and had a test drive, I was happy to proceed and from there they worked quickly to get me on the road as soon as possible. I work from home so I do not drive the Porsche as much as I would like to , but at least it limits the risk of it getting warn and I can keep it in the best condition for as long as possible. I honestly couldn't complain about Andrew James Cars , its a great dealership!

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Andrew James Cars LTD from Andrew James Cars Ltd in response to Five stars from me

We really appreciate your feedback, it means a great deal to us. We are so glad to hear you have had a positive experience with us and hope to see you again in the future. Enjoy the Porsche!

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"Absolutely brilliant dealership ⭐"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Cannot speak more highly of this dealership! They have truly gone out of there way to help me. Not only was the service I was provided with when I was buying my Vauxhall Corsa from them exceptionally good, answering all of my questions and the Auto trader advert being so descriptive and honest, there was no little surprises when I went to test drive, but unfortunately the day after I bought the car home I was having some issues with the water draining out of the car. As soon as I called the gentleman at Andrew James Cars they immediately started to get this issue rectified for me, they sent out a mechanic to my home, who was amazing- a lovely guy. He worked hard to fix the issues with the car, then refunded me £20 for costs of coolant that I had put in the car and then the cherry on top he followed for on a 40 minute drive to make sure the car was fixed to give me the confidence whilst driving the car. You cant ask for more, and with this in mind I am almost certain in the future when I need a new car, Andrew James Cars will be my fist stop.

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Andrew James Cars LTD from Andrew James Cars Ltd in response to Absolutely brilliant dealership ⭐

Hi Amie, thanks for you superb review and the level of detail. We are very happy you recognise us going "the extra mile" in order to ensure your satisfaction. We can't wait to have you back and serve you again in the future!

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"Good Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When I bought my Kia Sportage from Andrew James Cars, the team were very nice and helpful toward me. I am really enjoying my new car lots and very happy. I would come back to Andrew James in the future if I saw a car that I liked there as it was a good experience.

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Andrew James Cars LTD from Andrew James Cars Ltd in response to Good Service

Thank you for your feedback Mr M, we are thrilled you are enjoying the car. Please come back and see us soon!

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"These guys knocked it out the park 👌🏼"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Counting ourselves lucky to have these guys on our doorstep. We bought a Ford Ranger about a month ago and have never looked back. Andy & James couldn't have been more helpful if they tried. They've also got a great selection of stock which was a pleasant surprise, and they've been nothing but honest, responsive, genuine and polite throughout. As someone who doesn't buy used cars often, it's difficult to know who to trust, but Andrew James Cars have done themselves proud!!! There were a few minor teething problems after we collected the pickup, but the guys sorted us out quickly and even leant a courtesy car to use in-between times. We really couldn't ask for more.

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Aftersales from Andrew James Cars Ltd in response to These guys knocked it out the park 👌🏼

Hi Richard, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!

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"100000% Happy "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What can I say, I'm loving my new VW Passat R Line! I found it by complete chance on auto trader after searching for what seems like weeks and months for the right car. Andrew James have an awesome selection of vehicles in stock; I'm really glad I came across them...they're definitely rare find! The fellas at the dealership gave me an excellent buying experience - No pushy sales tactics or people breathing down my neck as I took my time to browse the forecourt. They even facilitated a collection slot for me on Good Friday so I''ve got no complaints whatsoever...Really can't fault them. I'm so impressed I've already recommended them to friends and family. If you're looking for exceptional service and quality used cars, look no further.

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Aftersales from Andrew James Cars Ltd in response to 100000% Happy

Thank you for taking the time to share your experience with us Christopher. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"Finally upsized our family car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Our families growing, so we needed a bigger car to fit us all in. I've always owned Fords so knew a bigger version of the Ford Focus would suit us down to the ground. I've known Andy from Andrew James Cars for years, so it was about time I bought a car from him haha! The service was so good, I wouldn't buy from anywhere else...I don't actually know why it's taken me so long in the first place. Thanks a million Andy 👍🏼

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Aftersales from Andrew James Cars Ltd in response to Finally upsized our family car

Thank you so much for your wonderful review Philip! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!

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Dealership Information

Welcome to Andrew James Cars Ltd

Used cars in Rochester, Kent

Here at Andrew James Cars we believe buying a car should be an enjoyable process, you should not feel pressure.

Which is why we let our cars do the talking - simply book an appointment with us, come and get the keys, and we will leave you to view the car without a pushy salesman over your shoulder!

We'll just put the kettle on, and if you require any assistance or advice, our combined experience of over 40 years in the car industry will be sure to steer you in the right direction.

We do not charge any admin fees, there are no hidden surprises with us before you buy.

We do not try and sell you additional products you really do not need or want - just fantastic cars at competitive prices, award winning warranties, and flexible finance packages to suit all credit scores.

We look forward to seeing you soon!

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2017

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
136 reviews4.9 out of 5 stars — Rated Excellent
Excellent
129
Very Good
6
Average
0
Poor
1
Terrible
0

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  • Contact Information

    Address

    Andrew James Cars Ltd
    Nuralite Industrial Estate Canal Road
    Rochester
    Kent
    ME3 7JA

    Get in touch

    01474 878850
    https://www.aj-cars.co.uk/

    Opening times
    Mon 09:30 - 17:00 (BY APPT)
    Tue 09:30 - 17:00 (BY APPT)
    Wed 09:30 - 17:00 (BY APPT)
    Thu 09:30 - 17:00 (BY APPT)
    Fri 09:30 - 17:00 (BY APPT)
    Sat 09:30 - 17:00 (BY APPT)
    Sun 11:00 - 16:00 (BY APPT)

    Dealership Statistics

    95%
    Would recommend this dealer to family and friends
    99%
    Percent of reviews responded to by this dealer

    Additional Information About Andrew James Cars Ltd

    Company Formed: 2017
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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