99% Reviews
replied to
95% Recommend
to friend


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136 reviews from our car dealer reviews community
Leave a review for Andrew James Cars Ltd
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136 reviews from our car dealer reviews community

Leave a review for Andrew James Cars Ltd
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"Simply brilliant 💕"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The gents at this dealership are absolutely lovely...Andy couldn't do enough for me and nothing was too much trouble. They offered me a super competitive price and even loaned me a courtesy car until mine was ready I can totally see why my friend recommended them, and I'll be doing the same going forwards. I had a small squeak with my suspension not long after collecting it...I'm not sure my car lies the busy roads at the stables... but Andy got the car back immediately, so I can't fault them one bit. Absolutely brilliant!

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Andrew from Andrew James Cars Ltd in response to Simply brilliant 💕

Thank you Lillie for your glowing review. It was a pleasure to assist you with your purchase. We hope to see you again in the future.

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"Even the wife was impressed!!!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the first Nissan we've owned, and I must say, we're loving it! We've only had our Juke for about a month or so, but we've already taken her on a couple of really long runs to Great Yarmouth and back. Our finance company recommended Andrew James and we're really thankful to have found them - A recommendation like that really goes a long way, especially in todays day and age. The whole purchase was enjoyable from start to end. Their process was quick, efficient and easy, plus we got an amazing deal! Our Juke had much less mileage than comparatives online, and was over £1k cheaper which was a nice Brucey bonus. I'd like to extend my thanks to both Andy & James for such excellent service; even the wife was impressed & she's not easily pleased haha! Thanks again, Derek

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Aftersales from Andrew James Cars Ltd in response to Even the wife was impressed!!!!

Hi Derek, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!

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"Great customer service 🫶🏼"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The whole sales process was smooth, quick and easy. I'd wanted a mini for a while and found Andrew James Cars on Autotrader - The guys at the dealership were helpful from the moment I enquired. They took me on a lengthy test drive and were really informative throughout, talking me through the vehicles capabilities and features, making sure I knew exactly what I was buying (which, as a woman, I greatly appreciated!). I wouldn't hesitate to purchase another car from them in the future, and I wholeheartedly recommend Andy and James. While I typically never give perfect scores, I must admit, their service comes pretty close to perfection. Keep up the fantastic work!

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Aftersales from Andrew James Cars Ltd in response to Great customer service 🫶🏼

Thank you for taking the time to share your experience with us Sikhulile. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"Number 1 in Rochester for a reason!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We decided to trade up from our BMW 1 series to a 3 series to accommodate our growing family. After browsing AutoTrader for some time, we came across a listing by Andrew James that caught our attention. Being cautious, especially with used cars, I did some thorough research by reading reviews and checking their website. I'm pleased to say they lived up to our expectations. The guys are a delight to deal with—friendly, helpful, and grounded. They were transparent about minor imperfections on the car before I visited, ensuring there were no hidden surprises. Upon collection, they had rectified the minor dings in the paintwork and bodywork, even providing a full service, MOT, and fitting a couple of new tyres. The car drives superbly, although my wife has already claimed it as her own! If you're seeking a trustworthy dealership with genuine chaps, look no further. Their commitment to customer satisfaction was brilliant even after the sale, with a follow-up call to ensure everything was in order. Impressive service all around! Thanks gents - Liam

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Aftersales from Andrew James Cars Ltd in response to Number 1 in Rochester for a reason!!

Thank you so much for your wonderful review Liam! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!

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"Cracking dealership "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It's the first time I've bought online & whist I'm not necessarily sure it's for me, I really can't find a single fault with the chaps at Andrew James Cars. Their honestly, integrity & professionalism help them stand out from the crowd. Highly recommended 👌🏼

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Aftersales from Andrew James Cars Ltd in response to Cracking dealership

Hi Lee, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!

"Exceptional service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I couldn’t recommend more highly. Friendly professional customer service with great honest advice. I love my new car and the dealer helped me buy with confidence. I have no hesitation in recommending Andrew James for honest, good quality car purchasing.

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Aftersales from Andrew James Cars Ltd in response to Exceptional service!

Thank you for taking the time to share your experience with us Toni. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"Brilliant dealership, very helpful and f"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really recommend this dealership. The cars are of a high standard and the owners are very helpful and welcoming. Best dealership I've been to.

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Aftersales from Andrew James Cars Ltd in response to Brilliant dealership, very helpful and f

Thank you so much for your wonderful review Mark! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!

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"Amazing service, very friendly and profe"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Nissan from Andrew James Cars 3 months ago. The car was such good value and has been perfect for us. We had the pleasure of meeting you both and you were both so helpful and friendly. There was absolutely no pressure to buy, and you both have answered all our questions from before the purchase to now. Thank you. It's been a pleasure and I would 100% recommend you to anyone. I won't be going anywhere else when I want a car from now on. Keep up the hard work :)

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Aftersales from Andrew James Cars Ltd in response to Amazing service, very friendly and profe

Hi Frankie, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!

"Great communication"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great communication

Aftersales from Andrew James Cars Ltd in response to Great communication

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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Reviewer has successfully provided either proof of ID or proof of purchase
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"The brilliant Andrew James Cars Ltd "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent purchasing experience, I felt so looked after and the aftercare has been exceptional, beyond first class dealership service. Thanks you James and team.

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Aftersales from Andrew James Cars Ltd in response to The brilliant Andrew James Cars Ltd

Thank you so much for your wonderful review Jason! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!

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Dealership Information

Welcome to Andrew James Cars Ltd

Used cars in Rochester, Kent

Here at Andrew James Cars we believe buying a car should be an enjoyable process, you should not feel pressure.

Which is why we let our cars do the talking - simply book an appointment with us, come and get the keys, and we will leave you to view the car without a pushy salesman over your shoulder!

We'll just put the kettle on, and if you require any assistance or advice, our combined experience of over 40 years in the car industry will be sure to steer you in the right direction.

We do not charge any admin fees, there are no hidden surprises with us before you buy.

We do not try and sell you additional products you really do not need or want - just fantastic cars at competitive prices, award winning warranties, and flexible finance packages to suit all credit scores.

We look forward to seeing you soon!

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2017

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
136 reviews4.9 out of 5 stars — Rated Excellent
Excellent
129
Very Good
6
Average
0
Poor
1
Terrible
0

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  • Contact Information

    Address

    Andrew James Cars Ltd
    Nuralite Industrial Estate Canal Road
    Rochester
    Kent
    ME3 7JA

    Get in touch

    01474 878850
    https://www.aj-cars.co.uk/

    Opening times
    Mon 09:30 - 17:00 (BY APPT)
    Tue 09:30 - 17:00 (BY APPT)
    Wed 09:30 - 17:00 (BY APPT)
    Thu 09:30 - 17:00 (BY APPT)
    Fri 09:30 - 17:00 (BY APPT)
    Sat 09:30 - 17:00 (BY APPT)
    Sun 11:00 - 16:00 (BY APPT)

    Dealership Statistics

    95%
    Would recommend this dealer to family and friends
    99%
    Percent of reviews responded to by this dealer

    Additional Information About Andrew James Cars Ltd

    Company Formed: 2017
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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