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Found Andy and James very supportive in ensuring I had the right car for my requirement. Excellent service and patience as I deliberated on finding the right vehicle given my budget and request for a safe, reliable car to help my eldest son learn to drive. Andrew was particularly attentive to our needs, hassle-free and although the search continues I would highly recommend Andrew James cat ltd
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Aftersales from Andrew James Cars Ltd in response to Great customer service
Thank you for taking the time to share your experience with us Barry. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!
I’ve just Purchased my new car from Andrew James car ltd, from start to finish it was hassle free, Andrew was incredibly attentive, hilarious and his coffee making skills are even better! I felt at complete ease, I have terrible past experiences of car sales men, but this just felt completely different. I trusted them, and they didn’t let me down! So thank you! Your vouchers will be sent to you!
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Aftersales from Andrew James Cars Ltd in response to Above and beyond.
Thank you so much for your wonderful review Tyler! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!
Excellent service from James at Andrew James Cars. Courteous, professional and efficient. My car is absolutely lovely and the service was excellent from start to finish. Hassle free experience to be honest which makes a change. I would highly recommend them and would also go back in the future for sure when its time to change again. They even arranged a hassle free delivery which took all the stress away from collecting the car. Brilliant!
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Aftersales from Andrew James Cars Ltd in response to Highly Recommended!
Hi Joanna, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!
Great genuine honest and friendly people, great service. I would recommend Andrew and James to anyone in the market for a quality used car.
Aftersales from Andrew James Cars Ltd in response to Great friendly service
Thank you for taking the time to share your experience with us Oliver. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!
Car advertised with 10000 miles lower than reality and some warning lights on dashboard which weren’t supposed to be there as advertised. They only let us know about these problems when the finance company was about to make the payment. They said that obviously they can’t do anything about the mileage and that they are still working on removing the dashboard warning light. I asked them to update the price accordingly to the new findings and they offered me to cut off the FREE warranty (which is valued according to them between £500 and £700) and cut of £250 from the initial price. You don’t need too advanced maths knowledge to find out that their offer was actually worst than the initial deal so I said pass and asked them to refund the deposit and cancel the deal. I’m very curious how do they pass the MOT as it was recently done and the dashboard light problem wasn’t listed as advisory even if it should according to law. I’m wondering what other problems are on those cars which their MOT garage fails to list. They will probably add a comment to this post as they are adding to every negative review saying either that they don’t recognise me as their client or that my review doesn’t reflect reality. You choose what to believe. The car was a Jaguar XF S 3.0 silver from 2010. Be aware of the issues before buying. Good luck.
Reviewer has confirmed their email address
James from Andrew James Cars Ltd in response to 10000 miles discrepancy
Ovidiu, thank you for your review. To offer some balance and perspective here is our take: Firstly, we have never met, you have not visited us in person and you did not ever see the car in question. We spoke on the telephone and we advised you today we would need a little more time to rectify a tyre pressure (TPMS) warning light (very minor issue) which has appeared since the vehicle had a new MOT 1 month ago. It is our meticulous attention to detail when preparing vehicles that ensures we would rather delay your visit than have a car less than perfect when you purchase. You seemed to not grasp the MOT was weeks ago and this warning light appeared during our pre sale checks. At this point you proceeded to begin trying to renegotiate the deal with a request of a discount of hundreds of pounds. Unfortunately a discount was not feasible as the car was already priced very competitively and includes our unrivalled service and inclusive one year warranty not found elsewhere. We did offer a £250 discount in lieu of the included warranty as this is what it costs us due to the volume of business we conduct with the warranty company. It is true this warranty would be £500-£750 to purchase yourself, I think you failed to grasp this point. With regards to the mileage advertised, you signed a finance agreement with the correct mileage noted. We are unsure of the complaint here but in any event if we had agreed to your demands of several hundred pounds discount it is clear we would not have received this review. We do not like to be held to ransom with threats of negative reviews and pride ourselves on having honesty and integrity. We like for our customers to appreciate the efforts we go to in order to make car buying a pleasurable experience and different to that found elsewhere. Our countless positive reviews echo this sentiment. Thank you again for your review, we wish you well finding your next vehicle but would respectfully ask it is not with ourselves in the future. As a an award winning dealer some of the best deals we do…are the ones we don’t do.
Me and my partner travelled from the midlands to purchase a Seat Ateca that was immaculate and high spec for an amazing price. We spoke to James on the phone who was very polite and informative and we were greeted and helped by Andrew at the premises. Very welcoming and comforting atmosphere and no complicated salesman jargon involved. Offered to help us retain our private plate from a fiesta that we PX, which was incredibly nice of him to do so. The process of finance was easy and stress free. Could not big these guys up enough. If you ever need a car, these are the people to see.
Aftersales from Andrew James Cars Ltd in response to Brilliant, Professional and Simple
Thank you so much for your wonderful review Stuart! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!
Brilliant car dealers Very helpful friendly lovely guy s
Reviewer has confirmed their email address
Aftersales from Andrew James Cars Ltd in response to Great
Hi Claire, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!
After making the decision to buy a new car I was then finding it very difficult to find what I was looking for until I came across Andrew James Cars Ltd Website. Not only did I find the car I was looking for but I had support the whole way through. I was applying for finance which I was able to do quickly and effortlessly through the website, any questions I had I received immediate replies through the messaging service. Once I had been approved for finance I made arrangements to go and view/test drive the car. When I arrived James and Andrew were very accommodating, nothing was too much trouble. There wasn’t any pushy salesman pitch which I really liked, the car sold itself, it was prepared to a high standard and even though it is a used car it still had that ‘new car smell’. Needless to say I drove away with the car and I am over the moon with it! I would definitely recommend this dealership. The support is consistent even form my first enquiry.
Reviewer has confirmed their email address
Aftersales from Andrew James Cars Ltd in response to Great Website and even better service
Thank you for taking the time to share your experience with us Mrs R. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!
Bought a car from andrew James cars in Rochester Kent Excellent service great help getting me finance so I could buy the car Car is great, had a pad light come on, I gave them a call they told me drop car to them I went back with car they had a look around pad sensor had broken fitted new sensor and I was on my way No other problems
Reviewer has confirmed their email address
Aftersales from Andrew James Cars Ltd in response to Audi a4
Thank you so much for your wonderful review A P! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!
Brought a car for them and it was nice to deal with friendly real people. Somebody who went the extra mile as the car developed a problem and it was fixed, it seemed that nothing was to much trouble for them. They didn't hide anything and was all ways up front. 5 Gold star for service.
Aftersales from Andrew James Cars Ltd in response to Car brought
Hi Mrs S, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2017
Andrew James Cars Ltd
Nuralite Industrial Estate Canal Road
Rochester
Kent
ME3 7JA
| Mon | 09:30 - 17:00 (BY APPT) |
| Tue | 09:30 - 17:00 (BY APPT) |
| Wed | 09:30 - 17:00 (BY APPT) |
| Thu | 09:30 - 17:00 (BY APPT) |
| Fri | 09:30 - 17:00 (BY APPT) |
| Sat | 09:30 - 17:00 (BY APPT) |
| Sun | 11:00 - 16:00 (BY APPT) |
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