99% Reviews
replied to
95% Recommend
to friend


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136 reviews from our car dealer reviews community
Leave a review for Andrew James Cars Ltd
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136 reviews from our car dealer reviews community

Leave a review for Andrew James Cars Ltd
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"Amazing service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good costumer service. When I went to see the car all checks were allowed. I have found some small things missing and Andrew assured me that everything will be put right if I would give him some time. When I went to get the car the second time everything was done as promised. I would recommend AJ Cars to everybody that wants a good car and peace of mind that they made the right choice. I have the car for 2 months now and I had absolutely no problem with it. Thank you guys.

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Aftersales from Andrew James Cars Ltd in response to Amazing service

Hi Mihai, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!

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"Best buying experience ever"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had the absolute pleasure of purchasing a car from James at Andrew James Cars Ltd. Was coming to view a vehicle but unfortunately got sold just as i arrived, which wasn't an issue. I then stayed and looked at all their amazing stock and came across a BMW X5 which i loved the look of. I was given all the time i needed to look around it and was offered refreshments by James. After having a good look at it James said i could take it out for a test drive if i wanted to, so i jumped at the chance. I wasn't disappointed and James offered me a great deal should i wanted to go ahead with purchasing it. Was told to think it over and let him know. James went above and beyond and wasn't pushy in any way. I knew straight away i wanted to purchase this car from James because he was such a legend. I would definitely purchase again and send friends and family to purchase from James at Andrew James Cars Ltd. Best buying experience ever. 10 out of 10.... Trevor

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Aftersales from Andrew James Cars Ltd in response to Best buying experience ever

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeingyou again in the future!

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"Great services "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent Andrew or James not sure which one it was I met but regardless they were both brilliant and extremely helpful especially as we are dinosaurs in the world of social media keep up the good work 😀

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Aftersales from Andrew James Cars Ltd in response to Great services

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"5* without question"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When a car finance broker recommends a dealership, you know they must be doing a good job. I checked the reviews of Andrew James before visiting, and I'm glad to confirm the feedback online represents the quality of the business. What a great little dealership ran by two smart, polite and courteous guys. People don't give praise where praise is due these days, and these chaps deserve 5* without question, so here's my review to hopefully show my appreciation for them doing such an excellent job - Just doing my bit!

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Aftersales from Andrew James Cars Ltd in response to 5* without question

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

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"All the family buy from Andrew James!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the 2nd or 3rd car I've bought from Andrew James personally, and my mum and brother also buy all of their cars from them too. They must be doing something right as we'll definitely keep on returning time & time again

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Aftersales from Andrew James Cars Ltd in response to All the family buy from Andrew James!

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeing you again in the future!

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"Knockout"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Where do I start...The guys at Andrew James Cars Ltd have been brilliant from start to finish. I spotted a well-priced Audi SQ5 and picked up the phone straight away - James arranged for me to pop down the following day which I'm pretty sure was a Saturday from memory. As a mechanic I know a decent car when I see one, and it was too good to walk away from. The lads did a great job at prepping the car quickly and I collected it the following day. I know how much good reviews means to businesses, and these guys really deserve this feedback, so I thought I'd pop something in writing whilst I've got 5 minutes spare. I'd have no qualms in recommending them to anyone and everyone, and will only be shopping here in future. Absolutely knockout - Thanks again guys, Jack.

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Aftersales from Andrew James Cars Ltd in response to Knockout

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"Exceedingly good!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

You can never be too careful these days, especially when buying used vehicles. The only way to try and protect yourself is by doing as much due diligence as possible before choosing who to buy from. I'd read through Andrew James Cars' reviews in detail on a variety of platforms before making my enquiry. I have to say to anyone reading this, the feedback you'll read online is totally accurate. The gents are thorough, not pushy and, above all, are men of their word which is incredibly reassuring. The Jeep Cherokee does exactly as intended - It's a comfortable cruiser with plenty of space for longer trips and was presented to me in immaculate condition. Big thanks to both Andrew & James for their assistance throughout. Exceedingly good!

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Aftersales from Andrew James Cars Ltd in response to Exceedingly good!

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

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Reviewer has successfully provided either proof of ID or proof of purchase
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"Loivng my new 1 Series 💕"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Everything's going great with my new BMW 1 Series - I love it! James and Andy were both brilliant and took their time to answer my many, many questions haha! They even recommended places to eat locally as I was pretty far from home - They literally couldn't have done any more for me if they tried and I'm super grateful.

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Aftersales from Andrew James Cars Ltd in response to Loivng my new 1 Series 💕

Thanks ever so much for your wonderful review! We’re thrilled to hear you've had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to seeing you in the future. Safe travels!

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"Chosen based on their reviews"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Our vehicle search was pretty specific as we needed to replace a rather large 4x4 for the family. The Vauxhall Crossland seemed to tick most of our boxes, so we started browsing online. We came across Andrew James Cars on Auto trader and decided to give them a call based on their reviews and the fact they're highly rated by Auto trader in 2024. They didn't disappoint!

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Aftersales from Andrew James Cars Ltd in response to Chosen based on their reviews

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"Pleased as punch "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

As an HGV driver by trade, I spend all week in lorries so genuinely look forward to driving something nicer at the weekends. We recently bought a Mercedes GL:C from the chaps at Andrew James Cars and both the wife and I are as pleased as punch with it. The lads at the dealership are a couple of nice guys and we're really happy with the service provided. Top marks all round!

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Aftersales from Andrew James Cars Ltd in response to Pleased as punch

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeingyou again in the future!

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Dealership Information

Welcome to Andrew James Cars Ltd

Used cars in Rochester, Kent

Here at Andrew James Cars we believe buying a car should be an enjoyable process, you should not feel pressure.

Which is why we let our cars do the talking - simply book an appointment with us, come and get the keys, and we will leave you to view the car without a pushy salesman over your shoulder!

We'll just put the kettle on, and if you require any assistance or advice, our combined experience of over 40 years in the car industry will be sure to steer you in the right direction.

We do not charge any admin fees, there are no hidden surprises with us before you buy.

We do not try and sell you additional products you really do not need or want - just fantastic cars at competitive prices, award winning warranties, and flexible finance packages to suit all credit scores.

We look forward to seeing you soon!

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2017

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
136 reviews4.9 out of 5 stars — Rated Excellent
Excellent
129
Very Good
6
Average
0
Poor
1
Terrible
0

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  • Contact Information

    Address

    Andrew James Cars Ltd
    Nuralite Industrial Estate Canal Road
    Rochester
    Kent
    ME3 7JA

    Get in touch

    01474 878850
    https://www.aj-cars.co.uk/

    Opening times
    Mon 09:30 - 17:00 (BY APPT)
    Tue 09:30 - 17:00 (BY APPT)
    Wed 09:30 - 17:00 (BY APPT)
    Thu 09:30 - 17:00 (BY APPT)
    Fri 09:30 - 17:00 (BY APPT)
    Sat 09:30 - 17:00 (BY APPT)
    Sun 11:00 - 16:00 (BY APPT)

    Dealership Statistics

    95%
    Would recommend this dealer to family and friends
    99%
    Percent of reviews responded to by this dealer

    Additional Information About Andrew James Cars Ltd

    Company Formed: 2017
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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