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136 reviews from our car dealer reviews community
Leave a review for Andrew James Cars Ltd
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136 reviews from our car dealer reviews community

Leave a review for Andrew James Cars Ltd
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"Nothing short of amazing "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Living close to Andrew James made choosing where to buy my new car an easy decision, and I'm thrilled I did! From the moment I started my research online, their glowing reviews stood out, reflecting their dedication to customer satisfaction. When I finally visited the dealership, I understood why they were so highly rated. Andrew was incredibly knowledgeable and welcoming, making the entire car-buying process smooth and enjoyable. And as for my new BMW? It's nothing short of amazing. The performance, comfort, and style exceed all my expectations. Every drive feels like a luxurious adventure. Thanks to Andrew James, I’m now the proud owner of a fantastic car that I absolutely love. If you’re considering a new vehicle, look no further than Andrew James. They truly deliver excellence!

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Aftersales from Andrew James Cars Ltd in response to Nothing short of amazing

Thank you so much for your wonderful review Alex! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!

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"Would do it all again in a heartbeat "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Andy, my main point of contact at Andrew James Cars, was fantastic from beginning to end. He was friendly, knowledgeable, and, most importantly, did not make me feel under pressure or rushed into making a decision. This approach was a refreshing change from previous car-buying experiences, where salespeople often used high-pressure tactics. Andy provided me with detailed information about the BMW I was interested in, patiently answering all my questions. He highlighted the car’s features, its history, and the benefits it offered. I was encouraged to take the car for a good test drive. This allowed me to make my own impression of the vehicle. Back at the dealership, I felt confident in my decision to make the purchase. Driving away in my new BMW, I felt a sense of satisfaction and excitement. The car was everything I had hoped for, and the customer service from Andrew James Cars was first-class. The long trip was certainly worth it, and I would do it all again in a heartbeat if I had to. 

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Aftersales from Andrew James Cars Ltd in response to Would do it all again in a heartbeat

Thank you for taking the time to share your experience with us Paul. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"Over the moon with my Kia "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After browsing online, I came across Andrew James Cars, which had some fantastic options available. The Kia Picanto caught my eye and seemed perfect for me. The entire process of getting the car was remarkably easy, and the staff at Andrew James Cars were fantastic throughout the entire process. Their professionalism and assistance made the experience smooth and enjoyable.

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James from Andrew James Cars Ltd in response to Over the moon with my Kia

Thank you Evelyn for your feedback. It was a pleasure assisting you with your new vehicle. We hope to see you again in the future.

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"Great Customer Service"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really easy to deal with, ensured the car was in its best condition before passing over and ensuring we had the reassurance of a long warranty for good measure. Really personable service and friendly manner, would buy from Andrew James again without a doubt.

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James from Andrew James Cars Ltd in response to Great Customer Service

Thank you Matthew for your excellent review. We really appreciate your feedback and taking the time to share it. Enjoy the car!

"Great guys"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really great dealership and great guys to deal with. They were very very friendly and were made me feel very welcoming and comfortable in

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James from Andrew James Cars Ltd in response to Great guys

Thank you Josh for your kind words. It was a pleasure welcoming you and we appreciate your business.

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"⭐⭐⭐⭐"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the moment I first contacted Andrew James cars, my experience has been exceptional. The Mercedes I purchased has exceeded all my expectations, being everything I wanted and more. I can't thank Andy enough for making the process of buying the car so relaxed and enjoyable. His professionalism and friendly demeanour made the entire transaction smooth and stress-free. I highly recommend Andrew James Cars to anyone in the market for a new vehicle.

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James from Andrew James Cars Ltd in response to ⭐⭐⭐⭐

Thank you very much Gabriel for your review. We wish you many miles of enjoyment with the vehicle and hope to see you again in the future.

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"Told all my family to go to Andrew James"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I needed a new van for work and found a Renault Trafic at Andrew James Cars. It has been a perfect addition to my business. The sales team was brilliant; no pushy sales tactics, just genuinely happy to help. I've already recommended Andrew James Cars to a few family members who are in the market for a new car because I know they'll be well looked after.

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Aftersales from Andrew James Cars Ltd in response to Told all my family to go to Andrew James

Thank you so much for your wonderful review Robert! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!

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"BMW 320i"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am over the moon with my BMW 320i from Andrew James Cars. The service was sensational from start to finish. I couldn't be happier with my purchase and the excellent customer service I received.👍

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Aftersales from Andrew James Cars Ltd in response to BMW 320i

Thank you for taking the time to share your experience with us Cristian. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"Went above and beyond "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you want a dealership where you can get a fantastic car and are treated like royalty, Andrew James Cars is the place to go. I recently picked up a Vauxhall Mokka, and the car is perfect for the whole family. I can't thank Andy enough; he truly showed me what great customer service should be. Andy was incredibly helpful, answering all my questions without ever being pushy. He even went the extra mile and got me some new mats for the car. Because my experience was so good, my brother and grandad have now also bought cars from Andrew James Cars. I highly recommend Andrew James Cars to anyone looking for a new vehicle. Andy's dedication to customer satisfaction makes all the difference. Thank you, Andy, for providing such an outstanding car-buying experience!

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Aftersales from Andrew James Cars Ltd in response to Went above and beyond

Thank you so much for your wonderful review Sam! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!

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"Vauxhall Corsa "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

⭐⭐⭐⭐

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Aftersales from Andrew James Cars Ltd in response to Vauxhall Corsa

Thank you for taking the time to share your experience with us Kyle. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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Dealership Information

Welcome to Andrew James Cars Ltd

Used cars in Rochester, Kent

Here at Andrew James Cars we believe buying a car should be an enjoyable process, you should not feel pressure.

Which is why we let our cars do the talking - simply book an appointment with us, come and get the keys, and we will leave you to view the car without a pushy salesman over your shoulder!

We'll just put the kettle on, and if you require any assistance or advice, our combined experience of over 40 years in the car industry will be sure to steer you in the right direction.

We do not charge any admin fees, there are no hidden surprises with us before you buy.

We do not try and sell you additional products you really do not need or want - just fantastic cars at competitive prices, award winning warranties, and flexible finance packages to suit all credit scores.

We look forward to seeing you soon!

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2017

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
136 reviews4.9 out of 5 stars — Rated Excellent
Excellent
129
Very Good
6
Average
0
Poor
1
Terrible
0

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  • Contact Information

    Address

    Andrew James Cars Ltd
    Nuralite Industrial Estate Canal Road
    Rochester
    Kent
    ME3 7JA

    Get in touch

    01474 878850
    https://www.aj-cars.co.uk/

    Opening times
    Mon 09:30 - 17:00 (BY APPT)
    Tue 09:30 - 17:00 (BY APPT)
    Wed 09:30 - 17:00 (BY APPT)
    Thu 09:30 - 17:00 (BY APPT)
    Fri 09:30 - 17:00 (BY APPT)
    Sat 09:30 - 17:00 (BY APPT)
    Sun 11:00 - 16:00 (BY APPT)

    Dealership Statistics

    95%
    Would recommend this dealer to family and friends
    100%
    Percent of reviews responded to by this dealer

    Additional Information About Andrew James Cars Ltd

    Company Formed: 2017
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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