99% Reviews
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95% Recommend
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136 reviews from our car dealer reviews community
Leave a review for Andrew James Cars Ltd
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136 reviews from our car dealer reviews community

Leave a review for Andrew James Cars Ltd
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"My son loves his upgrade "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When my son decided it was time to upgrade his car, we stumbled upon Andrew James Cars, boasting an array of vehicles that piqued his interest. Eager to explore his options, we ventured to the dealership together to test drive a few models. However, the moment he took the Volkswagen Polo for a spin, his decision was crystal clear; he was smitten with the car. The entire purchasing process was a breeze, thanks to the incredibly helpful team at Andrew James Cars. Their assistance made everything seamless, earning my highest recommendation for anyone in search of a stress-free car-buying experience.

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Aftersales from Andrew James Cars Ltd in response to My son loves his upgrade

Thank you so much for your wonderful review Mitchell! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!

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"1st Mercedes and I love it 😁"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My search for a Mercedes led me to Andrew James Cars. As I perused their online inventory, I stumbled upon an A-Class that immediately caught my attention; it embodied everything I had been seeking. The test drive further solidified my decision; the moment I sat in the driver's seat, I knew it was the perfect fit for me. Throughout the entire process, James from the dealership proved to be an invaluable asset. His assistance was exceptional from start to finish; he anticipated my needs and went above and beyond to ensure a seamless experience. Thanks to James and the team at Andrew James Cars, I am now the proud owner of my dream Mercedes.

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Aftersales from Andrew James Cars Ltd in response to 1st Mercedes and I love it 😁

Hi Kelly, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!

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"Wonderful car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

⭐⭐⭐⭐⭐

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Aftersales from Andrew James Cars Ltd in response to Wonderful car

Thank you for taking the time to share your experience with us Emma. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"Couldn't be happier with my Polo "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My recent visit to Andrew James Cars proved to be quite fruitful, as I laid eyes on a Volkswagen Polo that ticked all the boxes for me. It was the ideal match I had been searching for, and the price tag sealed the deal perfectly. What stood out most during my time at the dealership was the accommodating nature of the staff. They allowed me to inspect the car at my own pace, without any hint of pressure to make a purchase. The entire process was incredibly smooth, making it a hassle-free experience from start to finish. I wouldn't hesitate to return to Andrew James Cars for future vehicle purchases. 

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Aftersales from Andrew James Cars Ltd in response to Couldn't be happier with my Polo

Thank you so much for your wonderful review Laura! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!

"Wonderful "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I met James yesterday and he was wonderful. I was going to buy a Nissan from him, but after test driving the car I found that the model of the car was not for me. This was absolutely in no reflection of the quality of the car as that was perfect, I am gutted that it just wasn't right for me. As I had travelled on the train in view to driving home in the car, as well as organising an Uber to pick me up from the train station, James organised for one to take me back to the train station at his cost. I cannot thank James enough for ensuring I got back safely, which being a woman on my own in a strange town was just more than I could have wished or expected for, he is a true gentleman. I highly recommend the service that you will receive. Thank you James

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Aftersales from Andrew James Cars Ltd in response to Wonderful

Thank you so much for your wonderful review Andrea! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!

"Great people great cars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have bought 3 cars from James the service is excellent they look after you from start to end with sales and settled my old finances straight away without excuses and cars are to very good standards will recommend to family and friends and will buy my next car from them again 👍

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Aftersales from Andrew James Cars Ltd in response to Great people great cars

Hi Parmjit, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!

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"Over the moon "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After what felt like forever searching for a Volkswagen Tiguan, I stumbled upon Andrew James Cars online, and to my delight, they had exactly what I was looking for. Upon visiting the dealership, the team was welcoming and allowed me to explore the car at my own pace, without any pressure to buy. After a test drive, I was eager to take it home. The sales team was incredibly helpful, swiftly sorting out all the paperwork. Overall, it was a fantastic experience.

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Andrew James Cars LTD from Andrew James Cars Ltd in response to Over the moon

Thank you Elaine for your glowing review. We only wish we could review customers too! Needless to stay we would echo your 5 stars, it was a real pleasure assiting you and witnessing the joy of you getting in to a car you did not think you would be able to at first. We hope you enjoy it for many miles.

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"Very happy customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm thrilled with my Mercedes Benz AMG from Andrew James Cars; it's everything I wanted and more. The team was incredibly accommodating, allowing me to test drive the car at my leisure. Once I made my decision, they efficiently handled all the paperwork, and I was driving away in my new car in no time

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Andrew James Cars LTD from Andrew James Cars Ltd in response to Very happy customer

Thanks Lauren for your feedback. We pride ourselves on allowing no pressure test drives, our cars sell themselves - we are over the moon you felt this too.

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"Easiest experience I have had "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Our quest for the ideal family car led us to Andrew James Cars, where we discovered the Ford Grand C-Max. From the moment we stepped onto the lot, we felt welcomed and at ease. The car met all our criteria and more, providing ample space for our growing family and offering the practicality we needed for our everyday commutes. During the test drive, we were impressed by the car's performance and comfort. It handled beautifully on the road, and the interior was both spacious and well-appointed. It was evident that this was the right choice for us. The team at Andrew James Cars played a significant role in our decision-making process. They were not only knowledgeable about the vehicles but also incredibly accommodating and approachable. Their relaxed demeanour put us at ease, and we never felt pressured to make a hasty decision. One aspect that stood out was the efficiency of the entire purchasing process. From viewing the car to completing the paperwork, everything was handled swiftly and professionally. It was clear that the team at Andrew James Cars valued our time and made every effort to ensure a seamless experience.

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Andrew James Cars LTD from Andrew James Cars Ltd in response to Easiest experience I have had

Thanks Dominic for your kind words, we really appreciate the sentiment. We are happy you recognised the relaxed atmosphere here at AJC, it's our ethos that there should be no pressure when buying a vehicle. We wish you all the best for the future - Team AJ

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"Exactly what I needed "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found the perfect car for my countryside lifestyle at Andrew James Cars. Their Nissan Qashqai fit my budget and needs perfectly, with low miles and a fresh MOT. The team was efficient and got everything sorted quickly so I could drive it home the same day. My dogs and I have been enjoying our rides ever since. Highly recommended!

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Andrew James Cars LTD from Andrew James Cars Ltd in response to Exactly what I needed

Thank you Philip for your super feedback. We hope you and the dogs continue to enjoy the new wheels!

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Dealership Information

Welcome to Andrew James Cars Ltd

Used cars in Rochester, Kent

Here at Andrew James Cars we believe buying a car should be an enjoyable process, you should not feel pressure.

Which is why we let our cars do the talking - simply book an appointment with us, come and get the keys, and we will leave you to view the car without a pushy salesman over your shoulder!

We'll just put the kettle on, and if you require any assistance or advice, our combined experience of over 40 years in the car industry will be sure to steer you in the right direction.

We do not charge any admin fees, there are no hidden surprises with us before you buy.

We do not try and sell you additional products you really do not need or want - just fantastic cars at competitive prices, award winning warranties, and flexible finance packages to suit all credit scores.

We look forward to seeing you soon!

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2017

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
136 reviews4.9 out of 5 stars — Rated Excellent
Excellent
129
Very Good
6
Average
0
Poor
1
Terrible
0

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  • Contact Information

    Address

    Andrew James Cars Ltd
    Nuralite Industrial Estate Canal Road
    Rochester
    Kent
    ME3 7JA

    Get in touch

    01474 878850
    https://www.aj-cars.co.uk/

    Opening times
    Mon 09:30 - 17:00 (BY APPT)
    Tue 09:30 - 17:00 (BY APPT)
    Wed 09:30 - 17:00 (BY APPT)
    Thu 09:30 - 17:00 (BY APPT)
    Fri 09:30 - 17:00 (BY APPT)
    Sat 09:30 - 17:00 (BY APPT)
    Sun 11:00 - 16:00 (BY APPT)

    Dealership Statistics

    95%
    Would recommend this dealer to family and friends
    99%
    Percent of reviews responded to by this dealer

    Additional Information About Andrew James Cars Ltd

    Company Formed: 2017
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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