Today collected my Ford Galaxy from Andy Hall Cars having put a deposit two weeks ago. In that period the car was serviced and mot’d. They not only corrected all of the small defects I had found during a test drive but also found a problem with the clutch and fitted a full new clutch system and also a new dual mass flywheel for me free of charge. I have had excellent service all through the process. Thank you.
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On my experience here, best to buy a car privately. There are no real protections contained in the 'in house warrantee' and there's no point paying over the odds hoping for any semblance of customer service. If you question the staff about why they are refusing to do anything abut the car you bought from them you'll be treated to a tirade of personal abuse. And yes, the clutch thrust bearing IS covered by the wording of the warrantee. A little negotiation would have been in order. Instead of which, they went straight to blank refusal. What do you do about a business that will take your money, then then explain to you you are 'silly' and tell you they are 'busy men' and haven't got time to attend to your legal rights as a consumer? When a member of staff explained that he had a 'bad temper' and was 'just about to lose it' and when you've got two blokes lining up against you, you walk, don't you. Steer well clear.
Reviewer has confirmed their email address
I have had a lovely experience with all the team at Andy Hall. Nothing has been to much for these guys. They are very helpful/courteous and very polite, they cant be more helpful. The car was better than described on the internet and i am very pleased. Had issue with front brake pads (Brake ware warning light came on on dash on way home) but that has been sorted and still was not a problem they were on the case and we got it sorted. Thank you Andy and all your team it has been a pleasure to do business with you and I fully recommend you to any one that wants a car with good service and sales advice.
Reviewer has confirmed their email address
I went to Andy Hall cars looking for a car. I was told they had a car within my budget but I wasn’t able to look at it. I needed a car ASAP so I put down a deposit. I was then told I would be called the day of collection, this didn’t happen. I called them to find out about the car and was told it was filthy and I would be called back. I still received no call. I decided that something didn’t seem right, so I had to get another vehicle. I went back to Andy Hall cars to get my refund and the lady there called ‘Cindy’ was extremely rude to myself and my family. First telling me I couldn’t get a refund. She claims she tried to call and left a text but I’ve had no contact with anyone from there. She said she needed to speak to her boss in relation to the deposit given and he wasn’t there and so she wouldn’t give the money back, we asked her to phone her boss. She did, but not before slamming the office door in our faces. I’ve never had such poor and unprofessional service. We left there astounded in the way she had spoken to us all. I would be vigilant if you are thinking of purchasing a car from these rouge traders!!
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Bought a car from Andy Hall Cars and initially very happy, until I brought it to my garage and found faults. Salesman was very reassuring, said tyres would need replacing but everything else was sound, so confident in fact that he said to get it checked and bring it back to have any faults sorted. We had agreed to replace tyres but found shock absorbers also needed replacing. AHC checked the car and I was told they were fine and not even an MOT advisory. Their own in-house MOT technician then told me the would definitely be an advisory but I was still told they would not take care of it. The reassurance I was promised upon purchase meant absolutely nothing when the car they sold me was not as they had advertised. Basically if you get lucky and nothing is wrong with your car then I suppose it’s ok but if anything goes wrong, do not expect any sort of after care. They may promise it but will not follow through,
Reviewer has confirmed their email address
Don't be fooled by the Andy Hall Cars website telling you they really care about customer service. And I quote 'We are very aware of our obligations under Consumer Rights legislation and always adhere to it fully. We will always do our absolute best to ensure that purchasing a car from us is a pleasant experience before and after the sale. We pride ourselves on our customer service and will always do our utmost to ensure that our customers would be happy to recommend us' Well I'm a customer and I absolutely wouldn't recommend them or ever buy anything from them again. Shoddy cars, overpriced and the guarantees mean nothing to Andy Hall Cars. Avoid like the plague.
Reviewer has confirmed their email address
I purchased a car from Andy Hall Cars less than 4 weeks ago. After a few days I found silicone running all along the outside of the oil tank and silicone running along the INSIDE of the oil tank and I have oil spilling out over other components. Andy Halls reply to my review of them on their FB page includes "What you are showing us is evidence of previous repairs. There is no evidence what so ever that there is a current problem. Sealants in many cases have replaced traditional gaskets in manufacturing." Really!!!! Avoid if you don't want to go through what I have. I learnt to drive a car not build one. See their FB page for the photo's.
Reviewer has confirmed their email address
AVOID AVOID AVOID!!! The best 3 words I can offer.. Absolutely never use Andy Hall Cars no matter how cheap they are - the adage you get what you pay for is true in this case!! I wish I would have read all the online reviews before I handed over my hard earned cash to these. I bought a car and within 24 hours things started to go wrong; within a matter of weeks a serious fault showed which was a recurring fault from before the car was purchased. After trying to get things sorted with AHC - with no joy, I had to invoke Section 75 of the Consumer Credit Act. This business want your money but do not accept any responsibility for any wrong doings.. The in house warranty is a joke - not worth the paper it is written on (even though it is offered as a sales benefit!) and certain members of the sales team fob you off with any old excuse... Shame shame shame, this company is why some very reputable second hand car dealerships get a bad rep.. DO NOT BE SUCKERED IN!!!
Just sold our car for cash. All dealings were with Jeremy who was an excellent guy. Money straight in the bank. No IFS or BUTS. Thanks Andy Hall Cars. Its been a pleasure dealing with you.
I traveled a fair way down south to Andy Hall Cars and I'm happy I did, the car is superb and Andy was incredibly friendly and helpful. He took care of all the paperwork and he let us take the car that day before the finance had been cleared to save us another long journey.
Reviewer has confirmed their email address
Andy Hall Cars is an Independent dealership that is based in Weston-super-Mare. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Andy Hall Cars
Winterstoke Road
Weston-super-Mare
North Somerset
BS24 9AA
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