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I bought a BMW from here in Feb '21 by May '21(96 days) and having covered less than 3500 the engine failed. Contacted dealer to ask what they will do about it while stating the consumer credit act 2015 and they've denied all liability saying that their lawyers have advised that I need to take it up with the finance company. They also asked me to make a claim on the warranty that they provided, but it wasnt worth the paper it was printed on as I needed to provide the exact cause of failure which required me to pay for removal of the engine to and there was no gurantee that warranty would reimburse me. After taking delivery of the car, I got further history of the vehicle from BMW which stated that there was some mechanical work done to the car. I asked the dealer about this and they denied all knowledge of it even though the mileage showed that the car was in their possesion at the time. Mileage was also 500 miles over the advertised figure. I'm now left with at broken car on my driveway that I cannot afford to fix and these guys are still selling cars to the unsuspecting public I bought this car from them during lockdown and I trusted them because they were highly rated by Autotrader but ive now learned that this doesnt mean anything in the real world and its a very costly lesson experience. DO NOT trust these cowboys!!!! DO NOT buy anything from them as they have no interest in you other than to take your money.
Reviewer has confirmed their email address
Brilliant! Anthony Dale Prestige were very helpful and very friendly. Really put my mind a ease after a failed purchase from another garage. I am so happy with my car and I will defiantly be purchasing my new car through them! Thanks again!
Reviewer has confirmed their email address
Purchased a Fiesta Zetec S from these guys and they were a pleasure to do business with. They offered me a good price on my old car, serviced the new one and cleaned it to an immaculate state. This was a quick and hassle free process. Would definitely recommend.
Antony Dale from Anthony Dale Prestige in response to McMurdo
Thank you for your kind words. You too were a pleasure to deal. Thank you again for your business and please think of us when you are looking for your next car
Tried to cheat me with a bad car - and then denied the existence of the consumer goods act from oct 2015 and that it applies to him. Made me the buyer out to be a liar to his lawyer - never again.
antony dale from Anthony Dale Prestige in response to Unhappy customer
Sorry I have look back in our records and you have not purchased a vehicle form us, are you sure you have the right dealer as if you look on our website we have a 5 star rating from our customer feedback and do a high rate of repeat business. and we would not treat a customer in this manner . Kind Regards Antony Dale
I have bought a 2 year old BMW 5 series and am delighted at the service given by all the team,especial thanks goes to mark,who did everything he promised,to Anthony who gave me a fair trade in and finally to the car itself,it was presented in as new condition,what a change to find a car dealer who does what they promise,deliver on time and are very very good.I will be back to change my other half's car within the next few months,The cars are the pick of the ones out there i know i spent weeks looking only to find it in Norwich recommend this company and suggest you go and look for yourself,no pressure or sales tactics just old fashioned service and good cars
Antony Dale from Anthony Dale Prestige in response to Mcgregor
Thank you for your kind review. We look forward to doing more business in the future and thank you again for your business
I bought an X type from these guys, I had no issues, agreed what I thought was a fair price, exactly as described, I would happily purchase from them again, I live in Sussex, so bit of a trek but worth it
I personally wouldn't use Anthony Dale again, there were codes on the dashboard that had been deleted a week before I purchased it, various marks had been patched sprayed and temporarily touched up, there was an issue with the brakes that had also been disguised as well as other mechanical faults. I had all of this confirmed by a mechanic and when I called Anthony Dale he denied all liability. Very poor dealership.
Reviewer has confirmed their email address
First of all I have to say the car is excellent, they do sell good cars and they were very thorough in taking me through every aspect of the vehicle inside and out. With this being said it's a shame they let themselves down by unfairly knocking me down on my trade in price, I did everything they asked, sent in photos of my car and gave them every detail they needed, we agreed on the price and once the finance had been paid and I was at a point of no return they began to say this and that about the car and went back on the agreed number, this is a poor practice and it's a shame as I would have happily bought from them again but now I will be going elsewhere in the future.
Reviewer has confirmed their email address
Anthony Dale Prestige is an Independent dealership that is based in Wymondham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Anthony Dale Prestige
16 Norwich Common
Wymondham
Norfolk
NR18 0SP
Mon | 09:00 - 18:00 |
Tue | 09:00 - 18:00 |
Wed | 09:00 - 18:00 |
Thu | 09:00 - 18:00 |
Fri | 09:00 - 18:00 |
Sat | 09:00 - 16:00 |
Sun | CLOSED |
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