I would like to mention that I took my car in for service and the staff were very friendly and welcoming.. the technician and service manager Mrs Taylor especially were outstanding they explained to me what the problem was that I was having with my car. I cannot recommend them high enough and I shall definitely be bringing my car back and recommending them to friends.. Many Thanks to you all Cheryl

Bought a Nissan car the sale was straight forward. After sales care and customer service appalling. Length of time to resolve issue was overly prolonged. Various varying excuses as to why car not done. Had to make numerous phone calls to find out what was happening, Nissan team phone never answered, most enquiries were answered by Peugeot team

Very slick sales but as soon as you have a problem you are on your own. Day 1 the car broke down and I’m now having to follow the ombudsman’s process because they feel the car should only last 80 miles. Avoid avoid avoid

Bought my second new juke from Tyler at Leamington. Excellent service and great guy to deal with. 10 out of 10

I was extremely pleased with the service provided by Shem Lewicki at Arbury Nissan. He was very knowledgable about the Nissan Micra and indeed all the cars at the showroom, was incredibly helpful answering all my questions and couldn't do enough to make sure I had a very clear account of everything involved in the sale. I would highly recommend for anyone looking for a Nissan - there was no pressure and the experience was made as simple as possible. In fact he was so impressive, my husband will be heading back there for an X-Trail soon!

Many thanks to Lee Morris at Arbury Nissan for guiding me through the purchase of a new Juke. His experience and professionalism made the whole journey a joy. He went out of his way to make sure I was totally happy. Thank you Lee. Lin Bleasdale

I have since buying the car had really bad service from Arbury Nissan Leamington Spa. On a few occasions I have had to contact the franchise manager and he had told me his team should have given me all the information regarding my car which was called back for a software update and no courtesy car unless I was willing to pay them. The organisation on the whole is poor and I would never purchase a vehicle from them again. I did get some friends and family discount when I purchased but I would say that there staff, not all of them need to understand what customer service is all about however they don’t. Anytime I have to go in there it raises my blood pressure. Treat your customers with kindness I don’t mean suck up to them however remain professional and stop the very poor treatment of your customers. Maybe it could be me however when I have dealt with other dealerships I was treated with fairness, courtesy and transparency. There are so many problems I have had with this franchise I will not buy another car from them again. They book you in for a minor service at 08:15 and then tell you it won’t be ready till 13:30. When you then ask them why does it take them that long they tell you that is the way it is. Oh I did eventually get some discount on my first service of £50 but not without a great deal of work ie emails and phone conversations. Still £167 The 2 stars I gave them were for the staff who I initially did the deal with who are no longer there. The staff turnover is high and they only seem to hang on to the poor communicators. Overall a very dissatisfied customer who will not be making any other purchases. If there is any other work needed doing I will use a different franchise. I purchased this car last year, I love the drive however find the franchise very difficult to deal with. The franchise owner has been helpful to a point and has also been quite practical. I should never have gotten to this point.