Just nice friendly people

Friendly staff with fantastic product knowledge. Far more welcoming than Audi/BMW competitors.

Overall, very poor performance. My car was in for a replacement Nox sensor (a common and expensive problem with Mercedes apparently) and I got told to come in at 1600 to collect. I arrived at 1550, being prompt, and waited for an hour before being sent away in a returned, yet to be valeted courtesy car, as a software update couldn't be completed. I told the staff that I had to get my son to work by 1700 and he ended up getting a formal warning due late arrival. Clearer communication on my arrival would have stopped this, rather than being told it'll be 5 minutes. I finally got a phone call after 1800 but couldn't get back in time to collect. Next day I collect the car and whilst cleaning my wheels noticed a valve cap on my tyre missing. Mercedes had seen a recall on my tyres and replaced all 4 during the visit (this was a positive from them). However, when phoning the garage a matter of hours later to ask for someone to check the workshop or a replacement to be provided I got told nobody could help me as service was shut. I was asking for my valve cap to be returned or replaced, not an oil change! A small and somewhat insignificant issue (it's only a valve cap!) but at this point it was the principal of it having had such a bad experience.

I attended Mercedes Benz Aberdeen with one of our family cars to have it serviced the welcome that was afforded me as usual was second to none Alana who was working on front desk made sure that I was pointed in the right direction where I was introduced to Sharon MacKenzie who was overseeing my vehicles service program Sharon was very helpful in keeping me informed and up to date with my vehicles progress through the workshop. The Mechanics who worked on our vehicle made an excellent job Our car was washed and dried and Sharon made sure that everything was okay showing me to the vehicle and taking the time to check the vehicle was cleaned to my satisfaction Well done to the team at MB Aberdeen 100 per cent service

Horrendous service from manager and also his manager would not recommend this branch Avoid as well as anything else they lie not to be trusted

We bought a GLA 200 D yesterday and we were very impressed with the sales rep. Bradley Meldrum, who looked after us. He was very helpful and knowledgeable about the car. A very enjoyable experience all round.

I would never recommend Arnold Clark Mercedes-Benz Aberdeen.Had issue with Nox sensor first.Aberdeen Mercedes benz charge me £500 for it. Later by part number found that part was recall and should cost me nothing, Mercedes-Benz ignored. Now have problem with second Nox sensor, refusing provide an old part number, still charged for there £156 investigation,and tryed to charge £662 for there faulty Nox again. Scammers...

Left the car for recall work on AC came back with broken light and they didn't take any responsibility. Replaced it myself, came back to program it, got quoted 1hr labour and was supposed to be waiting appointment, upon arrival they told me it will take 2.5 hrs and going be over £400 and said car would be ready next day. Never buy mercedes again!

I wasn’t planning to change my car for another year at least, but recently I was contacted by Mercedes Aberdeen by email,asking me if I want to change my car because there is the BIG SALE now. Weeks later I went at the dealership to check what potential car I could buy. I was approached in the parking by a Young guy that never introduced himself; from what I remember from his name tag, his name was starting with “B”. The experience wasn’t great, involved a lot of interrogation, sitting in brand new cars that I told him were out of my budget...not being offered a beverage , not being listened, not being sitted at a table to have a professional discussion. I wasn’t showed the way out... One of my “best” customer experiences ever, as an existing Mercedes client that bought the car from them and spends £500 per year for services and mot’s. I believe in second chances so one week after that I decided to reply to the email thinking that dealing with someone else might be better and my time won’t be waisted, just to realise that I was questioned about my decisions and pretty much “begging “ for a test drive. I am so annoyed that I don’t want to deal again with no one from Mercedes Aberdeen; actually when I will change my car I won’t consider anymore a Mercedes, just for the reason how I was treated as an existing Mercedes customer, not to mention the fact that in November I had my service and 4 weeks later I had my MOT just to realise weeks after that my windscreen liquid was never top up and under my bonnet were a lot of leaves. That makes me doubt the quality of their services provided....

My wife bought an A35 AMG from Arnold Clark Mercedes in Aberdeen recently complete with four year service plan etc. Soon after it rained, car was garaged for 48 hrs. When she went to leave she found park brake seized on. I had to reverse out for her but the engine was at 4000+ rpm before brake broke free. Garage said it was down to metal filings in pads and nothing they could do. This happens every time car is wet. Arnold Clark solution is t park car, turn off engine, push start button again take off park brake! She got a recall message through from Mercedes, called Service department got a date to bring car in (today 12th Nov). Arrived and left car, mentioned brakes again. Got a call to say car was ready. When she got there she was told that they would have to order parts for recall and that nothing had been done to the car. No idea what’s happening in that place but I would definitely recommend steering clear as their service and attitude is terrible. Can’t believe they have any customers going back as we certainly won’t be.