As a Motability customer looking for a new car that fit my needs, I visited Arnold Clark, Springburn, to see a Kia Sportage. Peter Carmichael listened to me and asked succinct follow up questions before he took me to see the Kia Sportage. I did place an order and received my car today. From start to finish Peter was very professional and courteous. The car was perfectly prepared for me and a Product Genius showed me how to operate all the basics. Even I understood!

Arnold Clark Fiat Springburn been an customer over 35 years will never buy for any Arnold Clark again. Absolutely shocking service. No help whatsoever. Certainly won’t return Don’t purchase a service plan not worth the paper it’s written on.

I’d been searching for a good quality BMW estate for sometime when by surprise I found one on the Arnold Clark website at this location. Mid lockdown mid August Ringing up and placing a deposit was simple enough and a pleasant pain free experience. Unlike the rest of it. Once this was complete I was told that MOT valet and V5 process shifting the old private plate off may take a couple of weeks, which I was happy with and as I was based in Manchester I started to prep my work diary so I could easily get there around lockdown restrictions. I was phoned up by the sales person a week later, the last week of August and told I had to be there in the next 72 hours in order to compete the deal before the end of August. Not only was I unable to get there due to the bank holiday weekend, but I had booked a day off work to get there the Tuesday after in the first week of September. This however was unacceptable by the Sales person, as the ‘deals don’t work that way’ ‘we don’t run our operation like that’ ‘and it wasn’t good for him’ I was fully intending to buy the car, but couldn’t get to the site until the week after and was then being put under so much offensive Sales pressure in that it was not good for the sales person that he was down right rude about the whole thing. I explained I had Tuesday free to come and collect, to which he finished the conversation by saying he would refer to his manager and come back to me. He didn’t. I had to chase again the following day, and again the day after. Once I finally got hold of him it was as though the conversation hadn’t happened, but this time I had to come in on Monday or Wednesday. Rolling my eyes in the back of my head I explained again that I had booked Tuesday off work so I could travel to Glasgow and collect. However it was explained to me that as this was his day off I was not able to do the deal without him there..... I asked about Sales Managers or other colleagues but was told that no one else would be able to do the deal. Again we to’d and fro’d on the phone in a very pressurised manner. I’m shocked that a business of this size would not take care of each other’s sales or help out internally. I tried to move my day off at work but as it was such short notice was unable to do so. I decided to cut my losses and asked for my deposit back and cancelled the sale. To be fair to David it was processed without quibble and I had my Deposit back in my account within a couple of days.