Do not under any circumstances give this mob your email address, they will spam you to death begging for feedback, surveys and the likes. They are a nightmare.

I had the aim to trade in my 59 Insignia some time ago but had to sort out paperwork and in that time the MOT had expired but I didn't think it would make a huge difference on the trade in value, at the very worst it would be the difference in whatever a service and MOT would cost. My father and I went into Arnold Clark Citroen in Linwood, Paisley to see about a Ford Focus. Met with the sales guy and we talked about the Focus and then I explained the situation with my car and lack of MOT. Him and his boss inspected the car and said normally this car would trade in for between £2500-£2800 but with the MOT and other bits needing fixed they would offer me £2200. I was fine with this as it would cost me about that to fix it myself so why not let them do it. From there we went through finance details etc which was all looking good. At this point my dad piped up and said rather than paying over £1100 pounds extra in finance over the term my dad would be happy to pay for the car and I would pay him back, at a much better rate of course. After I took that info in and we talked about it the sales guy said that wouldn't be a problem to buy the car outright and do away with the finance. This is where it all goes wrong. He said he had to go and run that past his boss who has been sitting across the showroom in his office. After his talk he comes back and says that is all fine but he introduces the fact that as the car has no MOT we will have to leave it with the to go through a "health check" to make sure there's nothing massively wrong with it. Had never heard of this before, in the past I've traded a car in with a month or so MOT on it and never had any question but never no MOT so I agreed to leaving it. The next strange thing I notice was that when he asked me how many miles I had on the car I stated 78600 miles and when he inspected the car he mentioned that it just had a wee but more but not that much. My v5 also stated that it had 2 previous owners but when he filled out the contract for the deal he put down it had done 79001 miles, it had done 78661, and he put down it had 3 previous owners. It was only when I got home it suddenly dawned on me that they wouldn't like to conclude this deal as they don't stand to make as much selling the car without a finance deal. In my head I thought they'll try and find something on the car that means they can low ball me on the trade in so that they either get my car for alot less or hope that I'll walk away from the deal and they can hope someone comes in take the focus on a nice big fat finance deal. Low and behold sales guy from Arnold Clark calls me back and says that the pads on the front brakes are down the metal, which I was aware of but aren't expensive to fit new ones. He then went on to say that the front right shocker was leaking and the PAS pump was leaking. He claimed that because all of these things would need to be fixed to make it "MOT'able" and because of the low value they would now not put it on their forecourt but simply punt it to trade they could only offer me £1500. Without going into any discussion as I had anticipated this, I simply called him out on it and said this all comes down to the fact I wasn't taking finance and you don't want to sell me the car. He proclaimed his innocence and I said I would be down for my car the next day. My father and I picked up my car and my dad picked him up again on the poor way he has went about this and again pointed out the fact that it was only after we changed our mind on the finance that the "health check" came into play. He claims the health check was mentioned earlier which was blatantly not the case but by now the damage is done. I also point out to him that I notice his slight increases in his paperwork to make my car look slightly worse than it was and that there was no way a car of that age was ever going to your forecourt as there's not an Arnold Clark in the country with a car of my make and model on they forecourt, it was always going to trade. Once we returned home my father received a timely call from his own Arnold Clark as his car was coming up to 3 years and wondered if he was looking to change it. My dad took the chance and explained that whilst he had using Arnold Clark for 15+ years he would never step foot in one of their showrooms ever again. The sale man was surprised and asked why at which point my dad told him the whole story. The sales man was surprised and annoyed as he stated this was not common practice in Arnold Clark and should not have happened. He said it makes other sales man look bad and has now clearly cost him a long term customer. He suggested we write to Customer Services to complain which we have done. My dad received a call from the manager at Arnold Clark today spouting more lies. He claimed to have overheard the whole discussion that day, somehow from his office, and that the health check was mentioned way before the talk of finance. My dad then explained to him that we have since taken the car to get MOT'd and serviced at a cost of £200 and no more. There was no talk of the issues they had raised and in fact the one thing that did need done was new front discs and one of them had warped. Arnold Clarks "health check" didn't mention any of that which from the state of the old disc a mechanic would have spotted straight away if it had been anywhere near a ramp. His only excuse was that some mechanics see some things others don't. He asked that now it has MOT and service would I like to bring it back in and we can do a deal and which point my dad nearly spat his tea out. My dad explained that we would never step foot in his showroom due the severe lack of trust so no there is nothing he can do. At this point he merely offered an apology and that was it. My dad then received call from customer services to say that they knew he had received a call from the Manager and that the Manager told them we were considering bringing the car in to look at a deal again. Yet more tea spat out as the lies keep coming. My dad furiously explained that there was no such agreement and that the man is clearly telling lies. Is he telling head office that so it looks like he's sorting the situation because he most definitely has not sorted anything. This showroom has shown itself to be downright despicable in the lies they tell and the lengths they will go to. It's clearly worked out for them as they still have the focus and will talk someone into some finance and all they had to say was "sorry". Well that's not good enough and I will make a point of letting as many people as I can know about the shambles that is Arnold Clark (Linwood Branch)

Had booked a test drive for a brand new vw sirocco. Had to cancel but rearranged and was told someone would phone if there were any issues. Arrived today after an hours journey to be advised that the car I had asked to test drive wasn't available. Sense of indifference especially from Rachel, car manager, who could barely get my name right. Had to ask for them to check local stock. Thankfully the young guy who was clearly dispatched by Rachel to tell us the search results was helpful and genuinely wanted to help. He was pleasant in what was an unpleasant experience. Safe to say we won't be going back to this Arnold dealership in Linwood.