Arnold Clarke approached my daughter to say she could part ex her existing car, so my Daughter paid a deposit for a car on the 8th June to hold it and while trying to sort the finance out they sold the car she had placed the deposit on and it’s now the 3rd July and she still has not received her deposit back and keeps getting told they will sort it. £200 is a lot for a company to keep hold of without returning it. I bought my car from stoneacre and not at anyone time did they ask me for a deposit.

Over the past few weeks, I have been actively searching for a new car. By chance, I visited the Arnold Clarke Motorstore website, which is based on Sefton Street in Liverpool. After browsing for a few minutes, I came across a vehicle that immediately captured my attention. Without delay, I reached out to the store through their app. Within a few hours, I received an email from a gentleman named Mak Naidoo. From the outset, Mak demonstrated exceptional professionalism and friendliness. He truly went above and beyond in assisting me throughout the entire process. Mak kept me informed at every stage, providing updates on the progress of my application for financing and the eventual collection of the car. His dedication and expertise were truly commendable. The handover of the car was handled by Steve Aspinall, who ensured a smooth and straightforward transition from my previous vehicle to the remarkable one I now drive. Steve displayed the same level of professionalism and friendliness as Mak, making the entire experience seamless and enjoyable. I would like to express my sincere gratitude to both Mak and Steve for their outstanding service. I wish them continued success and prosperity in their future endeavors.

Pleasant experience, friendly staff, nice car, good prices

Popped in to take a look at a new car and Nicole and her manager were so, so helpful. No sales pressure, no hassle, free to wonder around. It was nice to go into a showroom and not feel under any pressure at all, Nicole is so sweet and genuine, good to deal with real people and not SALES people. Have already recommended them. Ordered car on Saturday collected it Wednesday. Wow.

To shane at Arnold Clark in Liverpool. From the moment l contacted them it was so professional and they made buying my new car so easy and stressless which I really appreciated as l am an older lady. So thank you again shane sebanda. This is my 3 car from Arnold Clark and l Would definitely buy again thank you..

I attended Arnold Clark as my wife gets her cars from here and I needed a new car as my other Lease was running out. I dealt with a great member called Adam Luckie. He suggested the vehicle above and at the price it was for a monthly payments I could not say no. Very friendly from start to finish and very good communication from initial contact. I have no complaints will be back in the future for another car, thanks again Adam.

They have done nothing to help we had to take the car to the upholstery to repair tear in the seat red light on the engine came on intermittently we had to wait for this to be repaired and constantly had to ring them. There is a lot of staff budy doing nothing so I suggest the Managers send them on a customer service course as their skills in this department leave a lot to be desired. Nobody should be buying faulty used cars we go to dealerships as we expect the cars to have been thoroughly checked and roadworthy.

I have been dealing with David Ramsay at Liverpool Kia/MG and I must say that the level of service so far is great. Very knowledgeable, friendly & professional. No pressure at all, made us feel very comfortable and safe to find out what we needed to know to ensure that we end up with the right car.

Car had a broken clutch when purchased (so much for all the checks they say they do before the car is sold to you) The Service dept lied and said a new clutch had been fitted the 1st time I took it back to be repaired, it hadn't they had just bled the clutch then after weeks of waiting for it to be booked back in they fitted a new clutch and not even a week later the car was not driveable and I had to get it towed back to them. The staff in the service dept are rude and refused to give me paperwork, the mechanics clearly havent got a clue what they're doing and I wouldn't trust anyone in there, which is why I refused the offer of a replacement car. They never have any courtesy cars and have no regard for the hassle and stress that they cause you. I am out of pocket over £800 after they charged me 35p per mile plus insurance charges and taxis back and forth and countless phone calls and emails to customer services, It took nearly 2 weeks to get a refund. I was told part of my refund would be paid by cheque, again just messing me about because I never paid for the car by cheque, but then when I went down there they managed to put the money in my bank the next day. I unfortunately dealt with an awful member of staff called Albana who messed me about and never answered my calls or emails and in my opinion should not be a manager. I never got any apology for the disgusting way I have been treated. I will never deal wth this company again and advise you not to., Only gave 1 star rating as had no choice

Hi, just wanted to say Ross was brilliant, very helpful, pointing out things we had not thought of. He was at tentative to our needs and I would highly recommend Ross to anyone wanting to purchase a vehicle at Arnold Clark. This was the branch at Sefton Street Liverpool.