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31 reviews from our car dealer reviews community
Leave a review for Arnold Clark Northwich Vauxhall / Kia
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31 reviews from our car dealer reviews community

Leave a review for Arnold Clark Northwich Vauxhall / Kia
Leave a review
"Thank You, Arnold Clark"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This was the second time we visited the Northwich Vauxhall showroom to purchase a car. We looked at the cars available on a Friday and by the following Tuesday we drove away in our chosen car. The support received in getting the paperwork completed, explanation of all the new features and reassurance of ongoing support, if needed, was fabulous. The car is great!

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"Part Exchange/Replacement Car 01/12/22"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I called into the Northwich showroom early November with a view to part exchanging my car. After receiving a very competitive quote for my vehicle (which they honoured in the sale), I arranged for a Corsa to be brought down from Scotland. I made an appointment for 01/12/22 to view the car in the showroom, where I was met by Harlie Stokes. Harlie was very professional and clearly prepared to help me through the sale/exchange process. He made it an easy and smooth experience plus provided me with his direct contact details should I have any issues during the 60 days after sales warranty. So far, I am very happy with my new purchase and would not hesitate to recommend Arnold Clark, Northwich.

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"Great customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really impressed with this place. Lovely team. Will definitely buy again

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"Very poor after sales."
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a new Kia Sorent from Arnold Clarke Northwich and it had several faults on the radio / media system right from the first day I picked up the car. The car has now been back to the dealer 9 times in 3 months and the radio is still not working correctly. It's almost impossible to speak to a manager, It's makes you feel that they don't care about their customers after they have sold you the car and I certainly wouldn't buy another car from them based on the level of service aftercare I have had.

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+4 Found this review helpful

Anonymous in response to Very poor after sales.

Familiar story about faults

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"Worst aftercare service from any company"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased an Astra from Arnold Clark in Northwich. After picking up the car and getting it home I found the car hadn’t been valeted Properly. This was the first time of many the car had to be returned to the dealership. My impression is once they have got your money, you are not treated like a valued customer again unless they are getting more money from you. The aftercare service is totally inept in my experience the issues with my car were never resolved and I felt I wasn’t dealt with as a VALUED customer.

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+6 Found this review helpful
"Bought a corsa during Lockdown "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

absolutely could not fault Scott at Arnold Clark - he gave me the trust to buy a car during these difficult times - I am so pleased with the car the service they gave me was just great - would not hesitate to buy another car from them and especially Scott

"Mis-sold & Lied to"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Signed an original contract with a set price and was informed i would be told if there were any changes to the price. I was never contacted so, as anyone would, assumed there was no change to the price. Was rushed through signing the hand over papers, as the store was closing soon. I had several pieces of paper stuffed in front of me to sign and quickly left. Then to find out over a month later the price had changed and is now over my budget. Was informed over the phone the all the correct processes weren't followed on their behalf. Then over emails were saying i was fully in the wrong should of read the papers i was rushed into signing. Would not recommend anyone to buy a car from here. Just liars taking advantage of people financing their first car.

"Hopeless "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Arnold Clark in Northwich are liars and don’t even deserve to have customers. They don’t care about you and just continue to lie even the managers don’t have a clue what’s going on.

Anonymous in response to Hopeless

Agreed, can relate too!

"Do buy and car from ac northwich!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought A brand new Astra from Arnold Clark Northwich. THE day I picked up the car was the last day anyone. no one seems to care about you having issues with THE car ;)

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+9 Found this review helpful
"Beware warranty claims"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have three Kia's in our family, great cars! Problems are when you have a warranty issue, every time I've had an issue with our car you have an argument with staff, 'that's not covered!', is the general response only to later have the repair carried out under warranty. The Kia Approved warranty given to us on our 18month old Cee'd extended the warrant by a couple of years, great you may think! Washer jets fell apart, it's a design fault, they are not supposed to do that. Argument again with Hayley, 'the cars out of warranty,' no it's not! 'Yes, it is', I rang Kia Approved, 'yes, it's still under warranty', said Michael. He said, 'that part is not excluded in the terms of your warranty get Arnold Clark to call us', would they? Not a chance! Again, not covered! Your warranty has expired, old car! Wear and tear! Excuses! So for the sake of the cost of about £25 they have lost a customer. You only know how good a company is when you have a problem. Arnold Clark in Northwich? Rubbish Service! You have been warned!

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+10 Found this review helpful

Toni Hall in response to Beware warranty claims

I completely agree they are fraudulent! Offering 7 years warranty then with every fault there cars have supprise supprise that's not covered! When other independent garages says it will be! I'm currently having an nightmare and taken it to the manager because the kids and there mothering support Jane are just middle men and quite frankly pointless. They asked for survice history which I gave! Now there saying they need the type of oil that was used in a service from 2018....constant stalling trying to get out of storing there fault to which I'm reading theres lots of them! If the manager turns out to be pointless it then looks like a job for trading standards and even watch dog!

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Dealership Information

With a variety of different Kia and Vauxhall models in their stocklist as well as other major brands, Arnold Clark Northwich has plenty to choose from when you need to purchase your next car. They also offer short term solutions with car and van rental on site as well as parts and accesories for your current vehicle. 

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
31 reviews3.5 out of 5 stars — Rated Very Good
Excellent
18
Very Good
1
Average
1
Poor
5
Terrible
6

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  • Contact Information

    Address

    Arnold Clark Northwich Vauxhall / Kia
    Manchester Road
    Northwich
    Cheshire West and Chester
    CW9 5GG

    Get in touch

    01606 353000
    https://www.arnoldclark.com/find-a-dealer/northwich-vauxhall-kia/ref/arnai

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    Dealership Statistics

    58%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Arnold Clark Northwich Vauxhall / Kia

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