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This was the second time we visited the Northwich Vauxhall showroom to purchase a car. We looked at the cars available on a Friday and by the following Tuesday we drove away in our chosen car. The support received in getting the paperwork completed, explanation of all the new features and reassurance of ongoing support, if needed, was fabulous. The car is great!
Reviewer has confirmed their email address
I called into the Northwich showroom early November with a view to part exchanging my car. After receiving a very competitive quote for my vehicle (which they honoured in the sale), I arranged for a Corsa to be brought down from Scotland. I made an appointment for 01/12/22 to view the car in the showroom, where I was met by Harlie Stokes. Harlie was very professional and clearly prepared to help me through the sale/exchange process. He made it an easy and smooth experience plus provided me with his direct contact details should I have any issues during the 60 days after sales warranty. So far, I am very happy with my new purchase and would not hesitate to recommend Arnold Clark, Northwich.
Reviewer has confirmed their email address
Really impressed with this place. Lovely team. Will definitely buy again
I bought a new Kia Sorent from Arnold Clarke Northwich and it had several faults on the radio / media system right from the first day I picked up the car. The car has now been back to the dealer 9 times in 3 months and the radio is still not working correctly. It's almost impossible to speak to a manager, It's makes you feel that they don't care about their customers after they have sold you the car and I certainly wouldn't buy another car from them based on the level of service aftercare I have had.
Reviewer has confirmed their email address
Anonymous in response to Very poor after sales.
Familiar story about faults
I purchased an Astra from Arnold Clark in Northwich. After picking up the car and getting it home I found the car hadn’t been valeted Properly. This was the first time of many the car had to be returned to the dealership. My impression is once they have got your money, you are not treated like a valued customer again unless they are getting more money from you. The aftercare service is totally inept in my experience the issues with my car were never resolved and I felt I wasn’t dealt with as a VALUED customer.
Reviewer has confirmed their email address
absolutely could not fault Scott at Arnold Clark - he gave me the trust to buy a car during these difficult times - I am so pleased with the car the service they gave me was just great - would not hesitate to buy another car from them and especially Scott
Signed an original contract with a set price and was informed i would be told if there were any changes to the price. I was never contacted so, as anyone would, assumed there was no change to the price. Was rushed through signing the hand over papers, as the store was closing soon. I had several pieces of paper stuffed in front of me to sign and quickly left. Then to find out over a month later the price had changed and is now over my budget. Was informed over the phone the all the correct processes weren't followed on their behalf. Then over emails were saying i was fully in the wrong should of read the papers i was rushed into signing. Would not recommend anyone to buy a car from here. Just liars taking advantage of people financing their first car.
Arnold Clark in Northwich are liars and don’t even deserve to have customers. They don’t care about you and just continue to lie even the managers don’t have a clue what’s going on.
Anonymous in response to Hopeless
Agreed, can relate too!
Bought A brand new Astra from Arnold Clark Northwich. THE day I picked up the car was the last day anyone. no one seems to care about you having issues with THE car ;)
Reviewer has confirmed their email address
We have three Kia's in our family, great cars! Problems are when you have a warranty issue, every time I've had an issue with our car you have an argument with staff, 'that's not covered!', is the general response only to later have the repair carried out under warranty. The Kia Approved warranty given to us on our 18month old Cee'd extended the warrant by a couple of years, great you may think! Washer jets fell apart, it's a design fault, they are not supposed to do that. Argument again with Hayley, 'the cars out of warranty,' no it's not! 'Yes, it is', I rang Kia Approved, 'yes, it's still under warranty', said Michael. He said, 'that part is not excluded in the terms of your warranty get Arnold Clark to call us', would they? Not a chance! Again, not covered! Your warranty has expired, old car! Wear and tear! Excuses! So for the sake of the cost of about £25 they have lost a customer. You only know how good a company is when you have a problem. Arnold Clark in Northwich? Rubbish Service! You have been warned!
Reviewer has confirmed their email address
Toni Hall in response to Beware warranty claims
I completely agree they are fraudulent! Offering 7 years warranty then with every fault there cars have supprise supprise that's not covered! When other independent garages says it will be! I'm currently having an nightmare and taken it to the manager because the kids and there mothering support Jane are just middle men and quite frankly pointless. They asked for survice history which I gave! Now there saying they need the type of oil that was used in a service from 2018....constant stalling trying to get out of storing there fault to which I'm reading theres lots of them! If the manager turns out to be pointless it then looks like a job for trading standards and even watch dog!
With a variety of different Kia and Vauxhall models in their stocklist as well as other major brands, Arnold Clark Northwich has plenty to choose from when you need to purchase your next car. They also offer short term solutions with car and van rental on site as well as parts and accesories for your current vehicle.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Arnold Clark Northwich Vauxhall / Kia
Manchester Road
Northwich
Cheshire West and Chester
CW9 5GG
01606 353000
https://www.arnoldclark.com/find-a-dealer/northwich-vauxhall-kia/ref/arnai
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