Do not take your car to the service department unless you are prepared to wait months for it to be repaired. My car has currently been there for 3 months with no end in sight. The conflicting information they give you is just unbelievable, my car will be sorted next week, actually it won’t as the part is on back order, the part has been shipped and will be here the following week, actually they made a mistake and the part is in Germany, it will be here in two weeks. In two weeks, the part wasn’t actually made at all and it will be two months. Turns out the part did arrive but now they need another £800 on top of the original £1700 quoted. I cannot stress show shocking their customer service is. By their own admission they don’t answer the phones as there are only two of them working. Avoid at all costs!

They completely shafted me! They agreed to sell me a van, but it needed some work doing. I told them that I needed it to take my family on holiday in two weeks. “Don’t worry” they said “it’ll be ready in two or three days”. Then it needed more work than they thought, and it would be ready later that week. Then some of the spare parts were going to take a bit longer, but it would be ready next week. Then it required 15 hours of work and couldn’t get into the workshop yet, but it would be ready on Thursday. On Wednesday it would definitely be ready tomorrow, it just needed a valet. Now it is Thursday. “Someone crashed it coming down the ramp from the workshop. It needs panel work, it’s not useable, it will not be ready until next week”. I do not find this believable. More like they had not realised how much work it needed and now they don’t want to sell it to me at a loss. “But I am setting off to Scotland with a family of six, on Sunday. I NEED this van. I have to use it to take my aging mother to hospital for cancer surgery on Monday. You have completely shafted me! I have missed the opportunity to buy other vans in the eleven days I have been waiting for you to do nothing for me. I have not got my old car serviced, because what’s the point when you were only going to give me £550 part exchange? I could hire a van but it would cost me £4000! You have completely shafted me, and you can offer me nothing!” Good luck Arnold Clark. I for one will NEVER again be your customer.

Chapeau Arnold Clark Oldbury! I would like to thank you in particular to Gurminder Rai. I simply do not find enough words to thank you to this amazing person. So professional, so kind, so helpful... I will recommend this person to everyone and because of him, Arnold Clark have a customer for life. Thank you!!!

Ibby is the one one to go to !! I brought my car from ibby and at first I was very unsure because I had never spent this much money on a car before and the car I liked was on the Arnold Clark website and it was in Scotland Glasgow and given how far away it was it was not feasible for me to travel that far to view it so I went to my local branch to see if they had one there similar and discussed this with your salesman ibby he was very informative and answered any questions I had. he had the car brought down from Scotland for me to view and was not pushy and explained everything to me I'm so happy with my new car and would recommend Arnold Clark and ibby for those who want to buy a car.