Carnt believe staff get away with this. Just would not leave us poor service and very pushy we will not be returning

Very annoying man just wouldn't leave us alone put to much pressure on us to buy not professional at all

I traveled a long way from home and thanks to Chris for all his help and guidance it was all made very simple and easy! Was well worth the 550 mile drive thanks to a good sales man!

I will not deal with this dealership again. The sales manager Steven Lelli is absolutely shocking. He told me to expect damage on nearly new cars and he never responds (even when broken down). He lies straight to your face and tries to dodge you as much as possible. Then we've got the workshop. What a joke they never update you and you can never reach them.

Andrew was very helpful when buying my first car! He made the process a lot easier and quicker.

Unfortunately our experience with Steven has been very negative. He’s very pushy, and uses every tactic possible to get you to sign a deal on a car straight away, while threatening to put it back on sale if you don’t (this is with the deposit paid). Having not even viewed the car, I don’t feel comfortable purchasing from Oldbury anymore.

After two weeks our 18K from Arnold Clark Oldbury Motorstore car broke down completely and couldn’t move. I called the reception desk about the situation who were incredibly unhelpful. They had no idea who could help and put me through to parts team. I explained the situation and they said I need to book in service. I spoke to service who said I would need to speak to parts as it was the battery – instead I asked to be put back to the reception desk to speak to customer service. The lady said I would need to speak to customer service HQ as there was no customer service dept in Oldbury branch. After ringing the premium HQ number I was on hold for ten minutes, then I was told only the branch can help and they would put me back through – another 10 minutes (this is a premium line) I was finally told there was breakdown cover (why was I not told this an hour ago?). AA came and said it was the battery, they didn’t have a spare buy could jump start and get me back to Oldbury. I cleared it with a manager there. When we got to service, the blonde lady behind the desk was incredibly rude and condescending to me. She seemed in a bad mood and was angry that we have brought a car in without booking. She made it clear it would take a week at best, implying we should take it elsewhere. When I finally explained the situation she told the bloke behind desk to sort it and walked out without even looking at me. Really rude, really poor service. Obviously they hadn’t been told, but she made no attempt to find out the reason why. I have been incredibly disappointed with the lack of helpfulness at the Oldbury branch and by the reception desk. The treatment at the service desk was unacceptable, treating us like idiots who had just turned up. Both need better training on what happens with cars under warranty break down.

We chose our ideal car and then told retailer we would collect on Thursday, however the manager Steve rang my husband and said if you don't collect today (Monday) we will put it back on sale! The car was fine but the customer service from Arnold Clark Motorstore in Oldbury was really poor! Please watch out for how they sell cars.

I've read reviews for Oldbury Arnold Clark but fail to agree. I bought an Audi A7 and though therewas a major issue the management pulled out all the stops and i mean all the stops to sort my concerns. Arnold Clark offer a free puncture repair and oil top up. The later has saved me a small fortune. What's your complaints honestly unless. Your buying a new car what do you expect.... new cars are guaranteed and A.C. will honour their responsibilities if it's second hand they will still honour their responsibilities to a degree. I love my car and have just booked it in for a service and MOT without any issues.