Bought a brand new car from Paisley Fiat in May 2022. In August 2022 the car already needed repairing due to an oil leak. This was repaired very quickly and returned to me 'fixed'. In July 2023 I was having the same issue with the car leaking oil. The car at this point had only done 4500 miles. Had to wait over 3 weeks for a repair booking, therefore the car was not drivable in this time. The dealership advised me that I could get the car looked at quicker if I used Fiat Roadside Assistance which I did. RAC came out and confirmed the car needed to be repaired ASAP. The RAC guy said he could tow the car into the garage but told me I had to phone the Fiat Paisley garage to ask for this. Fiat Paisley refused to take the car, stating they had no space and had to be left on the street. I challenged this and got hung up on multiple times until they finally agreed to take the car in. Despite getting the car to them earlier, they didn't look at it until the repair booking date. At no point during this was any courtesy car offered despite numerous requests for one. The car was finally looked at and repaired by Paisley Fiat in August 2023. The repair on this occasion took much longer than the last, and for some reason, the gearbox had to be removed for this repair, but not the previous one. I did not give them any different information, so I'm unsure why this was not done on the first occasion. For the weeks of the car waiting to be repaired and for the time the car was being repaired, I was still not offered a courtesy car forcing me to pay for car insurance on my Dad's car. For the entire time the car was in for repair, I informed the dealership that there was a lack of service history for the vehicle as I was travelling when it was due and the leak occurred as soon as I returned home. Paisley Fiat kept saying they didn't know if the repair would be covered under warranty or not until it was repaired. Furthermore, the servicing team failed to call me to update me on the progress of the repair, leaving me to call them to ask for updates on what was going on. A week after the car was finally looked at, I received an invoice for over £800. I was told it couldn't be covered under warranty because of the service history. I NEVER would have consented to them doing the repair if they had informed me that servicing issues = no warranty. I had told them from the first phone call that the vehicle had servicing issues. If I knew it wouldn't be covered, I would have taken it to a more reputable garage that doesn't rip off their customers and does repairs correctly the first time. I have contacted both AC and Fiat multiple times who are absolutely no use at all, and don't seem to know how to take care of a customer. The car hasn't even done 4,500 miles, and AC's first attempt at a repair clearly failed. They claim this oil leak is different from the first one - never heard anything like it. When I went into the dealership to question the repairs further, I asked to see job cards from the service manager who told me she couldn't show me them because they 'have mechanics personal information about wages on them' - again, I've never heard anything like it. I asked to see this information with the apparent personal info blocked out - again, I was told I could not see this. This forces me to question why they're being so secretive about this information. I escalated this issue to my finance company who have been more helpful, and have requested further info from both Fiat and AC to investigate the issue further. Despite multiple requests over the last 6 weeks, they have received no information from Arnold Clark, and I am still waiting to get an answer. Throughout these 6 weeks, I've had multiple phone calls from the dealership asking me when I'm picking the car up. Yet, the customer service team at AC have ignored emails from me, and when I've followed up, they've stated they can't speak to me anymore because they are liaising with the finance company. How can this be if the finance company haven't received anything from AC? Coming onto 2.5 months now without a car and AC couldn't care less. All I've requested is upfront, transparent info from them about the repairs done - which I have not received. I have told them on multiple occasions I don't mind paying a repair bill, but the least they could do is refund me the money I've had to pay out of pocket for temporary car insurance. These requests have not been met. Apart from all of the above issues, the staff at Paisley Fiat are some of the most unpleasant and unhelpful I've ever come across. They genuinely do not care and seem to be enjoying using the servicing history as a get-out-of-jail-free card. I just wonder how they aren't embarrassed - selling brand-new cars that are faulty, and blaming their customers for it.

This review would be a zero if allowed on site . Purchased a jag pace , which had a warning light on was told the dpi filter was an issue and this was being replaced , a day after picking the car up the light comes back on , returned to dealer and was advised via jag lots of parts inc the dog filter needed replace , strange that this needed replaced in no less than two weeks , clearly shows they lied in the first replace , got a hired car via Arnold Clark only to drive it home and find out the tyres had been run flat on this car and in fact the side wall was dangerous ,tried to call sales manager whom did not take my call but emailed me 8 hours later to say he had been busy , was left without a car for a week , called to cancel e pace as was told they were using reconditioned part , saw an Audi Q5 and had this brought to branch only to find out on day of pick up that it needed a parking sensor and a battery, pick up was delayed for a further 2 days , on picking up the car the brakes were not right and spent the next 3 hours sitting in branch as they sorted this . Asked the manager for £100.00 of a 20k sale due to all the inconvenience and time spent , he refused , needless to say he now has 2 cars to sell as I got my money back and went and purchased a car else we’re . Lesson learned avoid this branch in fact avoid Arnold Clark , strive is terrible . Sent from my iPad

Thank you to Jordan and Jack for making my purchase of my first car so straightforward and easy with in depth videos of my car! -aimee 😊

As I live in Campbeltown and due to current restrictions, I was assisted by John Girasoli to arrange the purchase of my used car and trade in of my old vehicle by phone. John kept in regular contact with me as I had to delay collection of my new vehicle due to a minor health condition, until I was fit to travel. I arrived at the dealership on Sat 17 Apr, and had hardly parked my car when John came and welcomed me bang on my predicted arrival time of 09:15. I was able to transfer items over from my old car, while John carried out some admin pertaining to the sale. Not only did John make me feel welcome and explain what we had to do to complete the deal, his manager Martin Kodur also introduced himself, and personally thanked me for using Arnold Clark. My new car had been valeted to a very high standard, and while moving it closer to the showroom for me, John noticed a slight fault with one of the indicators. He immediately had it checked by a mechanic, and a bulb was found to be slightly loose. This attention to detail was great to see, and on conclusion of the deal, I left with my new car feeling great and really appreciated. Some people are very quick to criticise when things don't always go to plan, but fail to mention how fast problems are resolved. I received a 5 star on this occasion, and in previous dealings with other Arnold Clark branches. I wish I could have shook hands with John, but due to Covid restrictions, was unable to do so. Thank you again John for a great experience.