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Can’t of ask for anyone better to look after me and sort my new car Jean Pritchard was so helpful and kept me informed and run me step by step all the way through it and was so clear and precise with everything couldn’t be more happier with service
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Thanks Jake for your help and assistance in the handover of my new car, super service, friendly and professional 😁
Easy and comfortable to deal with from 1st contact until the deal was final Jordon was a star.
After being sold a car that was not safe to drive I swapped for a new car (losing my deposit). After 5 days the new car overheated leaving me awaiting recovery with a 1yr old. After being followed home by the AA I took the car to the garage the following morning. I was informed no courtesy car available for a week, after 2 days without a car I was given a hire car. After 3/4 weeks I was informed the engine had gone and needed to look for yet another car. One was found and 2 days later I was due to test drive it. On my arrival I was informed there was an issue and I couldn't have the car. Back to square one we looked for yet another car. I went to collect personal belongings from my sick car to find the boot and backseat were full of oily parts, my 1 yr old grandaughts coat was on the floor and smelt of oil. I then found a car in the showroom but yet another issue. Two days later the manager called me and sent a link for a car which I was unsure of so arranged to view the following day. He emailed to say he had sorted the finance that afternoon without me even seeing or driving the car. The car was not to my taste so we looked again, I had found one some distance away but they couldn't do me a deal so I had to look nearer home. After approximately 6 weeks with hire car i finally had a car that drove. With all the separate finance deals they applied for, some without my knowledge, my credit score has dropped dramatically. I have put in a complaint but the dealership management team have lied saying I was aware and happy with all the applications. I had no option to stick with the garage to source a car as I lost deposit with the first car. The salesman whom went through all this with me is lovely and has done his best to find me a suitable car.
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Really Great service from Jean Pritchard at Preston Motor store. Sold my car within a few hours hassle free and even had a lovely shortbread in the mean time. A great play area to keep the younger ones entertained while your waiting and very professional
Bought my car with no hassle the staff were brilliant jake was great so easy was the transaction So i bought a new car of them due to being so friendly
AVOID AT ALL COSTS! I bought my first car from this branch nearly a year ago now, from start to finish its been awful. When I first collected the car, the tools were missing out of the boot for me to change the tyre, I had to prove with the video they sent me that I was sold the car with these tools included and it took many months for them to come up with the replacement, at one point I called the branch every day that week even spoke with the manager who promised he would call me back and wouldnt forget and then didnt call me back and when I phoned him he told me he lost the bit if paper with my name and number on. I also had to wait for a second key to be sorted for the car, I have since had to have all my break asjusted as they were unsafe and had brake fluid leaking, i also notice my aircon didnt work, i spoke to them and took the car to the garage in liverpoolwere they only regassed it, the gas ran out quickly so I took it to a local garage and was told there was a small leak caused by the pipe being loose and rubbing causing a hole and I was advised that this had been a problem long before I had the car since ive had it under a year so when I went back to Arnold Clark they denied any responsibility as i didnt go back to them quick enough after they didnt repair it the first time!! NEVER AGAIN, THEU TAKE YOUR MONEY AND RUN, CON ARTISTS WITH A BIG BRAND NAME, BUNCH OF LIARS
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lost £70 due to Arnold Clark salesmen, told to pick my car up I bought only to be informed it was a virtual write off had paid cancellation and administrative fees to change my insurance over. No refund was offered
Reviewer has confirmed their email address
What lovely pleasant staff spoke with Alison on phone! But Jake was a superstar for helping me sort everything when I picked my new car up! Thank you both
Reviewer has confirmed their email address
Arnold Clark Preston Motorstore is an Franchise dealership that is based in Preston. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Arnold Clark Preston Motorstore
116 Hartington Road
Preston
Lancashire
PR1 8PQ
01772 258862
https://www.arnoldclark.com/find-a-dealer/preston-motorstore/ref/arnad
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