With the car of course, Ryan is our star of the show. From the beginning of the car research to the hand over, his professionalism, knowledge and being an all round nice guy made our time at ACs a pleasure. Ryan took care to explain and answer all my questions - of which there were many - introduce me to his managers and went above and beyond to secure us a great car. It's red by the way, on my drive; and i am looking at it with a huge smile on my face. Thanks again Ryan - will speak soon.

The Arnold Clark appointment centre are unable to take down simple instructions.... And likewise the Shiremoor Arnold Clark branch staff, are unable to follow them, working to their own financial agenda.... The briefing was simple.... 1/ loud screeching noise from drivers side brake upon slowly coming to a complete halt..... 2/ huge water ingress under bonnet, on the left hand side/ drivers side, on the wheel arch where the small carpet area is at.... Constantly wet, may be attributable to squeeking brake...! That was the brief...! So having driven from Gretna to shiremoor to finally have this vehicle sorted for once, it was took on a test drive at speed no doubt, apparantly on the highway the notes said, but no fault/noise was apparant!!!! Regards the water ingress, the cabin was checked, all carpets appeared dry, and was advised to book into the nearest ford bodyshop!! There was never any mention of footwell carpets, even off the appointment call handler.... The brake pads were changed as it was thought they were low.....! The bonnet was never raised!!!!!!! Totally out of pocket.... This is a Ford tourneo custom, £50k vehicle...! WILL NEVER GO BACK TO ARNOLD CLARK EVER AGAIN.....

Excellent, friendly service

I bought my car three and a half months ago and I've had anything but a smooth enjoyable experience. I was not allowed to test drive the car which led me to believe Arnold Clark had a 14 day return policy. On the 8th day I went back to the branch and was taken into the office with the boss and the dealer who sold me the car. I felt completely intimidated, they wouldn't listen to me and said everything I was saying was wrong. When I said I wasn't able to test drive the car the dealer said that was because he was worried I would crash the car. If this is true Arnold Clark needs to look into the insurance they have. On buying the car the dealer was flirty and said myself and my male friend were a couple. I corrected him and said my friend was happily married. The dealer then said "oh well, my c*** is this big" and he used his hands to show how big it was. They could see I was visibly shaken by the way I had been treated. The boss went off and left me with the dealer who had originally sold me the car. He said come and sit at the desk and we'll see what we can do. I had bought the car for 13,000. Right days later the dealer said he'd give me 10,000. I said I'd have to think about it. The following day I wanted to speak to the head of Arnold Clark but you can only speak to the complaints department who weren't helpful as they wanted the boss from where I bought the car from to sort it out ( I had already spoken to him and gottan no where saying there was no returns policy, no garrentee, no warranty). Just under three and a half months later passes and the car wouldn't start. It's at the garage now. The bill for repair is over £4000. Please don't buy from Arnold Clark if you want any warranty.

On returning to dealership with query on gearbox performance was told they road tested and it was OK.Told to drive to Birtley dealership who didn't want yo know as they fid not repair the gearbox.All I wanted was someone to road test with me to show my concerns but not interested. Now traded car in after just one year but would never ho back to arnold clark shiremoor. Sales team great.service team terrible service fir what I was asking

I have bought many new cars over the years and my experience with Arnold Clark surpassed all others.My consultant Ryan Hadaway was first class he explained all about the vehicle and answered all of my many questions in great detail I couldn’t have asked for anyone better,Overall It was a very good experience. I would definitely recommend

Very quick and efficient service. Abbi very pleasant and no hassle

Quick painless experience, no haggling, Abby was very helpful would definitely use again

I part exchanged my car and I found the assistance Paul Miller gave me really took any stress out of the process. He was a fantastic staff member to deal with and I found everyone there very friendly and helpful.

Many thanks to Steven at Arnold clark Shiremoor brilliant professional service I'd highly recommend this guy when you want to sell your car you get a good deal on your vehicle and great advice about your next car 10/10