Unfortunately shocking service after such high overall reviews on trust pilot. My 72 year old father jumped on a train to collect his second hand but new to him Volvo xc60 from sighthill edinburgh to travel from the very north of the highlands by train. A journey of more than 8 hours to have the engine warning light come on within 10 minutes of driving the vehicle. Apologies were made and offer to pay for his train ticket to inverness and promise to drop the car to his door when fixed at the main volvo dealer. Unfortunately he lives another 150 miles north of there.... and no offer to get him home. My father has to ask for a car on loan which they don’t have or do, but given the benifit of doubt, provided him with a fiat 500 with only half the amount of fuel it would require to get him home.... A week goes by and no update, I myself phoned and spoke to the sales rep who promised me a call back, on this occasion I recieved it but was supposed to be followed up with a call back again, never recieved. I asked for a change to the warrent from 60 days to 10 month due to the issue and they didn’t call back. I then a few days later had to call the Stirling branch where the car was being delivered to be fixed to find out what was happening. Although a close family member also had poor service from Stirling, on this occasion they did remarkably better than Edinburgh. Thank you for that Stirling. That said we hear very little more for a food few days eventually for my father to call Stirling to find out what was happening. Stirling had no record of any agreement that was made with Edinburgh to deliver the car to my fathers door. But had said that they found more things wrong with the car than the engine warning light advised. I belive something to do with rear bushes or suspention in thier checks, which they also fixed, so happy with this from Stirling as my father was. . .time goes by with No information on what is happening with the car.. . So comes to myself again to call and speak to the general manager in Edinburgh Sighthill after an initial conversation with a representative saying I wanted a call back tonight or I would sit in thier showroom the following day and let any customers know the issues we were having, until it was sorted... now I know I wouldn’t do that but the worry from the GM made sure he called me back. Oh and too the representitive, bad mouthing a call from an angry customer (who was very calm on the phon3) by telling the manager the worst of the conversation and little else doesnt really sit well with anyone now does it when your GM didn’t have the sense to hold back and say to me on the phone that he wasn’t sure of the whole situation as all he was advised by you was the one stern thing i said about sitting 8n your sgowroom, very much goes to sgow that that comment was the only reason i recieved a call back...(My suggestion to Arnold Clark would be to have some retraining on staff as gow you speak and deal with vustmers needs some addressing) After speaking to the GM he assured me he and his staff would never agreed to deliver the vehicle to my father’s door, to which I responded then my father would have asked for a refund... in all honesty I was calm but direct to the situation and I was met not only with excuse of why they can’t provide an answer to the following Monday (this is Friday) but a sense of agrivation at me calling although appologies were free flowing they were done with contempt. “I have no record of the agreement with your father’ was the response from the GM after I advised that he needed to put a better process of recording critical agreements in place, which was also followed by “ calls are recorded so we don’t need to make notes” . All good except a conversation face to face isn’t recorded on a call is it, was my response. Now I could go on and I’m sure if Arnold Clark Sighthill want to respond I will add more to thier response but in the hope that head office see this, please have in mind, people that buy from you may not have much, may not have ever owned much or indeed bought a new car in thier lives... the purpose of buying a larger xc60 was because my mother is getting crippled with arthritis and the new car I bought my dad years ago she struggles to get in and out of and is in constant pain when in it... the money my father used to purchase this car was the very last of the tiny pension he squirreled away through his working years and would now have to rely on the national pension to survive.... you may ask why he bought the car then, well when you live in some of the most remote areas in the UK and there are no busses, very few shops and a road that has more potholes than road surface due to over usage (North Coast 500) then you have to have a means to get around... NICE ONE ARNOLD CLARK, YOU SUCCESSFULLY MADE WHAT SHOULD BE A PLEASENT EXPERAINCE PROBABLY THE WORST IT COULR BE, and left an older man feeling downhearted about the whole experaince and new vehicle... Roll on Monday before 10am to see if they really do call back with a solution to collecting thier car, delivering Dads car to his door (unlikely) offering any compensation ( somewhat doubt) and when does the warrenty run to on this car, the point of Purchase or the point of actually recieving it, because that matters too!

Happy with the service and support received for the sales team at Arnold Clark Sighthill Motorstore.

The entire experience at Arnold Clark Sighthill Motorstore has been terrible - from start to finish (and it's not yet over). Came here to get support in finding a suitable car. Turns out the only thing they do is go on the internet to search for cars, which we have already done at home and don't need to come to the branch for. No actual knowledge about emissions and other technical specifications of the cars they sell or actual understanding of (or interest in) what we were looking for. When we actually found a car we put down a deposit (£100) to reserve it, had a test drive and found it to be squeaking quite a lot when driving over bumps etc. Asked our sales person to double check whether something was the matter and she assured us that it was probably just dust on the brakes since the car had been standing for a while. She then had the audacity to tell us that we would have to decide within a day (said that her manager told her to say that), as they would not generally reserve a car for people who still needed to decide. Why would you put down a deposit if they then don't even give you time to decide? If I'd already known I really wanted this car I would've bought it right away. As we were sick of looking around, we eventually still bought the car. Surprise, surprise: The car didn't stop squeaking after a trip to the highlands the following weekend, and a week later the engine started making very loud noises. Dropped the car off at their garage where it's been now since Friday morning. On Friday evening they actually called us to say we could pick it up. Upon arrival they said that they hadn't checked out the engine yet but that one of the coil springs was replaced as it was making the squeaky noises (and also said that sales people telling us it was merely 'dust on the brakes' just used a sales tactic). They said we could take the car home as it was safe to drive, but when we asked if it was also okay to take to the highlands for the weekend, as they hadn't checked out the engine yet, they said they wouldn't do it. How can you advise someone that it's safe to take the car home if you actually haven't checked out the engine, and then continue to advise them not to take it to the highlands!? We actually left the car with them as we didn't consider it safe to drive, had to cancel our hiking weekend, and since then we haven't been able to get through to the service department as we are constantly being put on hold and bouncing us back to the front desk. Have to actually take time out of my day to go there in person after work, just to check whether it will be ready before next weekend. TERRIBLE SERVICE.

I Found the car I wanted online, called Arnold Clark Sighthill Motorstore and from start to finish this was labour intensive. Had to pay a deposit to reserve the car which was no problem. First they had the car, then advised it was elsewhere getting 'work done' then promised car would be ready for a weekend viewing (a week in advance), then after me calling to check, again there was a delay and car wouldn't be ready. This was supposed to be a simple cash sale, but these guys made it incredibly difficult, therefore I became too suspicious about the delays and requested that my deposit be returned - Still waiting after a week!! Not sure if these guys are trying to sell cars or just annoy customers to the point they go elsewhere? Good news is that I found my ideal car elsewhere, got a better deal and first class customer service thrown in as standard. Won't be back anytime soon!

i bought a car from arnold clark sighthill motorstore and had it 4 days got stopped by police doing spot checks the car needed 2 front tyres as policeman said they were illegal i told only had car 4 days , i contacted motor store salesman and sent them pictures of 2 tyres it was passed to service dept who told me tyres were all good when i had picked up my car , sales team not interested at all from general manager down to salesman

Had no issues with the service I received at Arnold Clark Sighthill Motorstore, I was dealt with quickly and effectively able pick up my car following day. My husband was also impressed he bought a new car too. Thank you guys.

Where to start; from beginning to end our experience of purchasing a car with Arnold Clark Sighthill Motorstore could not have been worse. As a consequence, we will not be returning to AC and will be strongly advising all friends and family to avoid this company. Although it might feel a big company is a safe option for purchasing and maintaining your car, our experience proves the opposite is true. It started when we purchased a vehicle with Arnold Clark Sighthill, we did not warm to the tactics employed by the salesman but accepted it as inevitable. Upon picking up the car however we found elements we had negotiated were not fitted (thankfully we checked). Also, after driving away we found the brakes were faulty. We took the car to a different AC branch for repair, they fixed the brakes easily but found the shock absorber was "significantly leaking" and we were told that it was so bad the Sighthill branch “could not have missed it and were probably trying to avoid having to pay for its repair”. Under the 60-day warranty, this should have been an easy fix, but due to the inner politics of AC, it took us weeks and countless phone calls, before the Sighthill branch would agree to pay for the repair. During this time, we got an insight into the inner workings of AC, and it isn’t in the customers interest! Our next problem was with a Car Service Plan that we purchased for our old car, but whose service bill prompted the trade-in for the car above. Our complaint here, is not with the plan, nor its restricting terms and conditions. But instead the way that it is sold and the mis-information fed to us from multiple staff (probably to get a sale) that led us to being £219 out of pocket. To avoid this review becoming too lengthy, I will summarise to say we were told quite clearly from multiple staff that the plan could be transferred to our new car, as the plan was unused. However, when it came to crunch time, no one would speak to us about it and we hit dead end after dead end. We made a formal complaint about the process and specifically the mis-information surrounding the Car Service Plan. However, the complaints team has only serviced to rile us up and further confirm our belief that this is not a reputable company that you want to entrust with your car or business. I am sad to leave such a review and sad the purchase of a new car has been soured to badly!

Visited Arnold Clark Motorstore Sighthill with 4 cars in mind. Discussed our requirements with the salesman, Sam Short, who took the time to show us 2 cars he had available, in store, without any pressure to buy. The remaining 2 cars, in mind, were held in another Arnold Clark branch which Sam Short informed us of to allow us to visit the branch to view. On arriving at the other Arnold Clark branch and on viewing the cars, which we ruled out, the salesman applied a hard sales tactic but we walked away. On returning to Sighthill we were once more assisted by Sam Short who located the car we decided we wanted from another branch and had it delivered to Sighthill within a day to allow us to test drive and purchase. We would thoroughly recommend Sam Short if you are looking to purchase a car from Arnold Clark Motorstore at Sighthill. He is knowledgeable about the stock held and takes the time to listen to your requirements to ensure you make the right purchase, rather than pressurising you into the wrong one. It was a pleasure dealing with Sam Short who was professional and polite throughout our whole experience.