My name is Louis Johnson on 6th March 24 i purchased a 2016 Kia Soul on line from Stoke branch i am very pleased with the car & the salesman Lama unfortunaly in June on trying the a/c it was faulty i rang Lama who gave me your warranty no .who i rang &spoke to a very pleasent lady i explained my problem she rang sales manager at Stoke who confermed they will cover the cost even though it was out of warranty she then rang Stafford & booked it in job done ,i would like to say thank you for service above & beyond what i expected,please thank ladies on sevice desk for txt on stages of repair . L.W.JOHNSON

Whet to Arnold Clarke Stafford to sell my car and the member of staff there Carl gave us a quick valuation and said if you want to sell it book online appointment and he could sort it that day.. we booked for 12pm and arrived on time and we were told by another member of staff we might have to come back another day…what after booking a appointment…we were then asked to wait in the waiting area and after a hour and a half we left the staff could not be bothered so my advice is stay clear of that store has there own costumer services advised me the Stafford branch has got staff issues.

The best advice I can give to you, is please DO NOT buy from Arnold Clark. Our experience is that they will just lie constantly to get a sale. The after care customer service is none existent. The manager and sales person at Stafford actually ghosted our calls! How unprofessional is that? Plus the car had not been cleaned when we picked it up. We had to clean sick from the door. Worst experience of buying a car ever. Never again.

Paid £99 to reserve a car to be delivered to branch near me , 5 phone calls in the time from day of paying reservation, to get information for buying vehicle, car pre delivery inspection done 18 days to get car moved to branch for pickup, then told 48hrs before we can view vehicle as needs preparation to view ,cancelled order got £99 back quicker than waiting for viewing poor customer service from Arnold Clark , only wished read reviews before paying deposit as not the first to wait for weeks for delivery ,

1. I bought a used car in Jan 2023 and it was't safe it had defective indicators.It took a two hour wait to get a new bul fitted for the car . 2. In July 2023 I took the car to AC Stafford Branch to fit a new tyre. It came back at 1.6 bar. Shoddy service. 3 It is a nightmare to get to talk directly to anyone at the branch. You get timed out or told you would be transferred. Then you get told some one will ring you back, they don't. The Stafford Branch from my experience is to be avoided at all costs.

I'm writing this regarding really unprofessional service from anorld clock under the manager Lee observation I explained my car problems but without fixing the original problem thay fix something else without my permission and charge me nearly £1500 I'm still facing the problem even more often. bad service ever never gonna buy a car from ripped off company or do the auto care service as thay say its free but a real lie. make a big mistake and paid £500 for auto care warranty for 2 years. stay away from this company bad service ever I have no word to describe about Andrew and Lee service....

We were unimpressed by the chap that told us he was the sales manager who ‘invited himself’ into our negotiations but just wanted to talk about himself and big himself up. They fumbled a deal together with so many see through promises just to get the deal as it was the last day of the month, then when we arranged to collect the car they call to tell us that they have no V5 registration document so we couldn’t collect it. We needed the new automatic car urgently as my wife can no longer use her left leg without serious pain in her knee and our old car was a 3 door Fiat which made it difficult getting a 4 year old child in and out of his seat so she was really struggling. Arnold Clark didn’t care, didn’t call back, we left 2 messages in one day requesting a call back but no call came so they can shove their car.

I respect that and everybody has a job to do and the way the world goes around is by people buying things however having dealt with a salesman at Arnold Clark by the name of Aaron I witnessed the most Aggressive/unprofessional form of a salesman trying to get my business getting , A lot of hand gestures made towards me , directing me here and there, a lot of “come on let’s do the deal now” innuendos and quite frankly the worst pressure/ sales experienced I have ever encountered, it was quite nerve-racking to say no to this man because of his persistence accompanied by his arrogance and if I am honest what felt like his own love for himself, quite creepy , it 100% put me off ever buying from Arnold Clarke and if In the future I went to another garage and saw this man working there, I would walk out.