PICKED UP MY USED < KIA SPORTAGE ALL WHEEL DRIVE > ON 16MAY 2019 FROM ARNOLD CLARK STAFFORD MOTORSTORE CLICK /COLLECT FROM STAFFORD, ONLY SAW CAR ON VIDEO IN EDINBURGH . CAR WAS EXATLY WHAT I SAW ON VIDEO JUST A FEW MINOR DETAILS NOT MENTIONED IN VIDEO , WILL HAVE TO SORT AT MY EXPENSE < STILL NOT HEARD FROM SALES IN EDINBURGH TO SEE IF CAR OK AND IF I AM HAPPY WITH IT . ON THE PLUS SIDE : I CANNOT FAULT THE SERVICE I HAD FROM BOTH < SEAN GALLIERS AND STEVE MOUNTFORD > WHO WENT OUT OF THEIR WAY TO HELP ME GREAT SERVICE FROM BOTH OF THEM GREAT AMBASSADORS FOR ARNOLD CLARK THANK YOU.

Wouldn’t buy again from Arnold Clark Stafford Motorstore. If your desperate and need finance give it a go I’ll never go there again , their very good at the selling but as soon as you have a problem they don’t wanna know , when you try an get hold of them nothing , when you go to see them all you get is shrug of shoulders. Look else where first you’ll get far better treatment. I paid cash for mine , it’s starts off all good . Cup of coffee etc , just got to get the sale end ... don’t bother unless your desperate, I’m not so will not return again.. good luck don’t get took in by all the chatter.

My daughter bought her first car from Arnold Clark Stafford Motorstore, what should have been a happy time quickly became a nightmare for her, the car went into limp-mode on the way home, brought into service department where they allegedly fixed the problem, only for it to happen again a week later when she was at high speed and she almost crashed. By this time the exhaust was also blowing and a multitude of other faults. She is being messed about by them and fobbed off at every turn including lies about the condition in which the vehicle was returned. When I got fed up and decided to threaten them with Trading Standards I was spoken to rudely by a manager. Really don’t know how they can say they do all these safety checks they bleet on about. Disgusting company!

I came to the Stafford Arnold Clark motorstore not really knowing what Car I wanted. Stuart hemming was very friendly, professional and knowledgeable from the beginning. He advised me, assisted me and made and gave me all the time and help I needed. the whole process was very stress free. Thank you stuart.

As an expectant first time mum I had been looking at replacing my 3 door Corsa with a newer and more practical 5 door car for quite some time. My original plan was to replace my car with a newer Corsa from a Vauxhall dealer. All this changed quickly however as soon as I set foot in the Arnold Clark Branch in Stafford. About a week ago, I spotted a lovely 67 reg Peugeot 208 with just 1mile on the clock online, so I decided to visit Arnold Clark and have a look at it in person. Upon my arrival my husband and I were greeted by the pleasant and extremely knowledgeable Robbie Dodd. I explained which car I was looking for and he immediately took us to it, he gave us plenty of time to check out the car without hassling us while at the same time staying nearby to answer all our questions. I loved the car straight away but wasn’t sure as I had never driven a 208 before, Robbie suggested a test drive. I took advantage of this opportunity as this really helped make up my mind about how comfortable the car was. Robbie explained to me that normally a car genius comes along on any test drives rather than the sales person, as there we no geniuses available at the time however Robbie offered to jump in himself and allowed me to drive the drive wherever I wanted however long for. Afterwards my husband and I left the store to allow ourselves some time to think and look at possible alternatives. But after test driving the 208 and the experience at Arnold Clark it soon became obvious to me this was the car I wanted. Even more so after opening an attachment sent to me by Robbie. He had sent me a personalised and detailed video review of the car we had looked at. So we decided to return later that day and managed to get a good deal of Robbie. At first the car was just above my budget, after some negotiating however we managed to reach a very acceptable agreement. The car was given a complimentary full service the next morning and just a day after I had test driven it I was driving home my shiny new 208. Before leaving the car park at Arnold Clark Robbie gave me plenty of time to inspect the car and helped me set up the Bluetooth connection to my phone. He also explained they were unable to get the film of the chrome underneath the windows, so he had had all the chrome replaced free of charge as he said he wouldn’t have felt comfortable selling us the car otherwise. The car looked absolutely stunning! Once I got home my husband noticed the ariel was missing however, so I phoned Robbie, he told me to come back up and within a few minutes I was on my way back again with the ariel fixed. I couldn’t have asked for a better car buying experience! Thank you to Robbie Dodd and all the people who looked after my new car at Arnold Clark Stafford. I am one very happy customer.

Myself and my partner have never ever experienced customer service like Arnold Clarke Stafford , we were dealing with a man jo who has still not returned our phone call every time we call "he is busy” which seems like he is avoiding our phone call due to being given a faulty car within half an hour of leaving it came up coolient level , then the car would not start and now we are being told by the aa it has a break fault which is highly dangerous and we cannot drive this car - we are now being told we can not have a courtesy car in the mean time this is the worst car dealership , they don’t check the cars properly and do not help in the process !!

Stuart sold me my car, kept me informed from signing the paperwork to collection of car! Amazing service, amazing salesman.