The car I bought from Ashridge Vehicles has left me upset, disappointed and considerably out of pocket. After collecting the car I found that both sides had been repaired badly. The list of problems includes runs and debris in the paintwork on both sills, poor application of stone chip and overspray where it shouldn’t be. There was a foil (clear plastic stuck to the body to protect areas prone to stone chips) missing from one side and various pieces of trim falling off [See Pictures]. Trim was also damaged due to careless removal and broken clips, which should have been replaced, were not replaced. The list goes on and on…. As the weather got warmer (car purchased January) another problem appeared…. One of the lower door moldings becomes detached from the body leaving a gap of at least 5mm when it gets hot in direct sunlight. When it cools it goes back to what looks like its normal position. When I viewed the car the light wasn’t great and there was another customer who told me that if I didn’t buy it he would so I had to make a quick decision under pressure. When I collected the car I was asked to walk around it and sign to say I was happy with it, which I did. I was super excited, maybe blinkered, and maybe naively expected a car with only 9700 miles on the clock would be in good condition, dare I say it, even close to perfect. In Ashridge Vehicles own words “Vehicles are cleaned and maintained to the highest standards by our highly experienced valeting team” so I cannot help but wonder if the ‘highly experienced valeting team’ might have noticed the repairs, or certainly the missing foil, and forgotten to mention it to me? I don’t think it unreasonable to ask for a contribution towards the cost of repairing the car, again. Some of the problems are minor and I can sort them out myself, but not the paint work, or the parts that are falling off. The paint is going to be in the region of £800. All four door moldings need to be removed and re-attached properly with one needing to be replaced at approx. £300. When I first discussed all the problems with manager Luigi (on the phone) his exact words were “I don’t have an open chequebook” and “do you know someone in the trade who can do the work” which I took as an encouraging response. I asked for a contribution of £1200 and that was when Luigi’s positive response changed to a negative one and he pointed out that most second hand cars they sell have had some kind of bodywork repair. I wonder how many people actually know if their car has been repaired? In many cases the staff at the hand car wash probably know more about the condition of the cars than their owners. Luigi also reminded me that they did supply me with the missing foil (but didn’t fit it), they did re-fit the molding on the rear quarter panel that was hanging off and they also tried to refit the interior door handle properly, and in doing so damaged it, and even made a point of telling me that they had done all that Free Of Charge! Having damaged the inner door handle they did agree to supply a new one (£17.95 on eBay) with clips and the corresponding piece that it attaches to on the door panel. After 23 months of waiting the handle arrived, but no corresponding bit or clips and my last msg. regarding that has not been answered. Ashridge vehicles reply to all reviews left here and I have no doubt they will try and turn this around on me. They might point out that I inspected the car so it’s my fault, and they would be right, and I beat myself up every day that I didn’t notice anything. They might ask why it’s taken so long for me to leave my review and that would be partly due to waiting 23 months for the replacement door handle and also not particularly enjoying writing negative reviews. It’s the sort of thing I find very easy to put off. I will be spending well over £1200 to put the car right and even then it will never be perfect, it will still be a repaired car and if I ever have a need for VW’s Body protection warranty they will take one look at the repairs and send me on my way. More reviews with pictures are availavle elsewhere, easy to find with search!

Very Helpful Staff, great service and great advise they even had my car that I was part exchanging which had technical fault on it looked at by one of their experts and they advised me on whats best for me. The car is great, its definitely the service what made it for us.

Bought a lovely car today, service was great very helpful. Dave customer service was superb also garage manager. Thanks for friendly service and a happy customer.

Great service, quick and knowledgeable staff. Would recommend.

Awesome company to deal with , Found me the perfect car . Definitely use them again .....thank you

Without doubt the worse company I have ever dealt with in my lifetime !!! I wanted to buy a car from these guys and I finally got through after numerous phone calls and emails . They wanted £500 up front just to view the car which was refundable . I called up to arrange a viewing for 3 days straight , I was told someone would call me back . Not once in the entire 2 weeks did I get a call back , I had to chase 3+ times a day for all different reasons. They were so so quick to take my money!! They then took £400 off my part ex value even though I stated all the issues. I then decided to buy a car elsewhere because I was so disgusted with their service and the arrogance of their staff , Dave especially , talks absolute nonsense , a con man . James didn’t have a clue or an answer to anything I asked, again I had to chase him daily for anything questions I had as he wouldn’t call me. I was then told my deposit had been refunded By James and it will be with me within 3 days , 5 days passed so I chased them and surprise surprise , they hadn’t even put it through!!! I finally received my money back , 10 days late!! Avoid this company at all cost , they don’t care about their customers and there service is horrendous

Just bought a used car off this dealership this week and from start to finish received excellent service. They are having to work differently because of Covid so had to explain quite a fair bit about the car we were interested in over the phone. We dealt with Luigi and Amy on the phone and they had to describe the condition of the car, with both of them stating that they didn’t want to oversell it due to it being 8 years old. However, once we did see the car we were massively impressed at the amazing condition and cleanliness. They certainly don’t oversell a vehicle. This car might be 8 years old but it has a 2 year old body to look at. The price was very reasonable and the mileage much lower than average. The day we saw it is the day we drove it away after a quick test drive. The other 2 gentleman (so sorry we’ve forgotten your names) were also extremely helpful and friendly. Overall, we would highly recommend this dealership, for their sales techniques, friendly approach and they also seem to have quality cars for sale.

I would not ever go back unless i wanted to buy a rubbish car. Ashridge Vehicles

Excellent service from start to finish at Ashridge Vehicles.