Travelled from Wales, stunning car and great service from whole team! Well worth the journey.
Reviewer has confirmed their email address
They have no interest in doing business over the internet. You have to go to their showroomn if you want to buy a car. Ridiculous in this day and age. They will soon fail as a business.
James from Ashridge Vehicles Ltd in response to They need to move with the times
Dear David, we're sorry we couldn't accommodate your wishes of a purchase without seeing the car in person. The vast majority of people do however prefer to see and test a car before they buy, these are the customers we sell too. You may want to try CAZOO? Without buying a car or even visiting us, i'm not sure how you can rate us 1 star for cleanliness or after sales service though?
Rude, unhelpful company to deal with. Would not recommend.
James from Ashridge Vehicles Ltd in response to Rude staff
Dear Julie, sorry to hear you were not happy with the service we provided to you. We can't recall meeting you but our apologies if things didn't go how they should have. Regards, James
All car seem OK, they take your money and that's it.. after your drive away your on your own, when you have a small problem they are gone.. after sales are non contactable... Please please save your hard earned money by going somewhere else
Reviewer has confirmed their email address
James from Ashridge Vehicles Ltd in response to Avoid like the plague
Dear Mark, sorry to hear you had some after sales issues that you felt didn't get resolved to your satisfaction. All our cars are thourghly prperared under the RAC's used car program and are sold with a 5 star RAC Warranty included. Im not quite sure that us being uncontactable is quite true though, but i'm sorry if we or the RAC couldn't resolve your issue. Regards, James
Lee in response to Avoid like the plague
Short and sweet. Yes I’m going through this exact experience. So let’s see what happens ?
Luigi was an absolute joy to deal with, he was great, no pushy sales trying to upsell things I don't need. I highly recommend their services and will continue to purchase from them.
The service provided by Ashridge Vehicles was terrific. They understand that customers are spending a large sum of money and are super helpful and not pushy. I managed to part exchange my car in and took our protection, all within my budget. I am glad I have found a dealer that is willing to look after me if I incur any issues. Regards Baz
Just picked up my car and I love it! I first found it on Autotrader a week ago and arranged a visit at the weekend to test drive and look over the car. Picked it up today with everything done as agreed. Thanks Sammy for all your help!
Reviewer has confirmed their email address
James from Ashridge Vehicles Ltd in response to Love my new wheels
Thank you Jim for your 5 star review. Really pleased your happy with the car and service Sammy provided to you. Good motoring for the future!
I had a great experience at Ashridge Vehicles. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention to detail. I highly recommend this dealership. Thank you, Phil and the team. Regards Andrew
Reviewer has confirmed their email address
I found my dream car on the internet on Sunday and was driving it home on Monday. No fuss service with great care taken to look after me and my needs. Well done all!
Reviewer has confirmed their email address
Our experience with Ashridge Vehicles after-sale service. We bought a 4 year old BMW i3, along with £400 "Williams Ceramic Coat" paint protection. After a few months, following a car wash, we found a scratch mark and peeling paint on our car. With no idea where it had come from, we assumed someone had scraped it and spent £250 to get it repaired. The next time we had a car wash, several more areas showed peeling paint and scrapes. These had not been there previously. It seemed clear that the car had a (cheap?) coat of paint over the top of some damage, and that the paint was quickly wearing away - unclear whether the dealership or the previous owner were responsible. I tried to claim on the paint protection which clearly hadn't helped, only to be told that despite costing £400 and being called "paint protection" on the invoice, it didn't cover this issue. Frustrated, I phoned Ashridge Vehicles. I was told by the person I spoke to that I should "email complaints" as they don't deal with this kind of issue over the phone. He also said (I quote verbatim) that this "may be a problem, but it's not our problem". I emailed complaints in some annoyance, explaining the issue and concluding that we felt scammed. I got a very snippy reply from someone called James, saying that they had taken offence at the use of the word "scammed" and that my tone was not constructive. (The email was purely factual other than the sentence "we feel completely scammed" at the end.) Not very encouraging. I messaged back explaining in more detail why I felt this way, and including pictures as requested. I was emailed back saying that they couldn't believe their colleague would say this, and that they would listen to the phone call (they never bothered of course). He then went on to say that in his and his colleague's professional opinion, this was damage sustained during the months that we had been driving the car. In other words, his professional opinion was that I was lying about the damage appearing after a car wash. He then offered to make an appointment to look at it further. Since this would involve taking time off to make a 3hr+ round trip, to visit someone who had already made it quite clear that they had no intention of doing anything constructive or taking the issue seriously, I wasn't happy with this. I emailed again asking how he could say that peeling paint was accident damage, and complaining about other aspects of his response, but was completely ignored. I have tried on multiple occasions to speak to James on the phone but been told "it doesn't work that way" and that email (which he is now completely ignoring) is the only way my complaint will be addressed. In short : they have been rude and unco-operative. Fine to deal with if you want to buy a car, but good luck if you have any problems with it.
Reviewer has confirmed their email address
James from Ashridge Vehicles Ltd in response to Buyer Beware
Dear Graham, I'm pleased that you could see from our initial pictures when you purchased the car and then the pictures of its present condition that your paintwork concerns were actually fresh damaged caused whilst in your ownership and not paint flaking off from any poor previous repair.I hope this resolves the matter. Kind regards, James
Lee in response to Buyer Beware
Going through the same experience now. Let’s see what the outcome is? My finance company ate on standby.
Ashridge Vehicles Ltd is an Independent dealership that is based in Berkhamsted. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Ashridge Vehicles Ltd
Fourways Corner
Berkhamsted
HP4 1QP
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