From the get go we was off to a bad start, the owner of ASM Performance was very rude over the phone. I called to arrange a time the same day to view the car, which according to the owner was "short notice" as he wants to go do things with his family. Understandable as it was a Sunday. As I was trying to work out my schedule to when I could book to get down, I'm met with the abrupt response of "Just say a time and hurry mate". I wish I’d have shut down dealing with the company at this point, however I the car was the exact specification I desired and are few and far between finding another. I sucked in my pride and made the travel a 2 hour journey only to be totally disappointed with what I saw. The car I came to view was in such a state, not very well kept or looked after by the owner. The photos posted on auto trader wasn’t the same as the vehicle in person, the antenna was ripped off the car, striped faded and arm rest destroyed (all of which was present and in good condition in the photos online). Prior to making this journey I asked the owner if there was any notable damage I should look out for. Response was “Nothing really, It’s in great condition for its age”. Absolute rubbish. He even proposed “oh I can contact the manufacturer and get a price on it” blah blah. If you want to sell the car, make the effort prior to having people view it, don’t lie. No effort was put into even trying to make the sale, seemed totally disinterested and the car had cobwebs and muck all over it, wasn’t much different from any other cars he’d had laying around, looked as though water was sparse and a rag allergy was present with this trader. No clue how the place stays in business. Besides this, I was impressed with the amount of cars the owner seemed to have, doing business from home it seemed. All of which appeared to have the same valeting allergy as the car I viewed. Wouldn’t touch the place with a barge pole.
Reviewer has confirmed their email address
amo from ASM Automotive in response to Dishonest, rude & apathetic owner
It was the same car with the same issue that was in the pictures. That particular car was not prepped but the customer still insisted he wanted to come on a Sunday on short notice to view it. So I agreed. All his issue pointed out I was happy to rectify and he seemed still interested and did say he will get back to me. The other cars that he mentioned are all my p/x vehicles and again are not prepped. He didn’t set foot into my showroom where all the prepped cars are. Disappointed he did spin the story like this as he knew the car was not ready and it was a Sunday.
Went to look at a car, caught the train, they picked me up from the station. I brought the car which is immaculate and drives like a dream. Can't fault there service and price. I was really impressed, this dealer ship is a Gem. A big thank you ti the ASM team.
Reviewer has confirmed their email address
Part exchanged my car with ASM and received first class service through out. Will definitely deal with them again! Friendly , trustworthy and efficient Thankyou !!!
I bought a car and the whole experience and service was 10/10. Great Team at ASM Automotive!!!
Reviewer has confirmed their email address
I don't usually leave reviews nor have my car serviced from dealerships. However, given the age of my car I chose to have a cheaper service from a local dealer. After some research, I chose ASM Automotive for a full engine service with filter change etc. The service was effortless. They collected my car, dropped it off with a complimentary clean and with the service book stamped. The price was competitive too... cheaper than Halfords.
Reviewer has confirmed their email address
ASM Automotive is not even worth one star. Rang at 1.35pm in order to enquire about a vehicle on their website. Amo answered the telephone, said that he was busy and would call me back in 5-10 minutes. Two and a half hours later, no call back, so I rang again. Once more Amo answered the telephone. Asked what happened to my call back, to which his response was "It's a car, not a kidney!" I asked to speak to somebody else in the company as I didn't like his attitude and lack of manners. He told me that he is the owner, and I deal with him or deal with no one. I put the phone down in disgust/
Amo from ASM Automotive in response to AWFUL EXPERIENCE
After I apologised to him for not ringing him back he kept on ranting and raving and it’s only so much a person can take. He Totally over reacted for something so trivial. But looking at his profile he is a serial complainer.
I purchased a discovery 3 from ASM this week and could not be happier with the service. After viewing the car during the week the guys had the car serviced, valeted and MOT’d and delivered it to my door on the weekend. I will definitely return for my next vehicle.
I purchased an excellent BMW 6 series through ASM and the sales guys provided a great depth of knowledge and the car has been spot on.
Reviewer has confirmed their email address
I purchased a merc glc from them in October. I found the guys extremely helpful, they explained everything in detail about the car, it was very tidy and a great price. there was no pushy salesman, just very informative and professional. A pleasure to deal with and would strongly recommend ASM Automotive to others.
This is a warning to anyone thinking of buying a car from these guys...dont you will regret it! I had a very bad experience with them and would not recommend buying from here.
Amo from ASM Automotive in response to B Webster
I have looked at my records and we have no B Webster as a previous customer ?? Think this maybe a malicious message!!! Please ring me direct on 01527 67708
ASM are a specialist used car dealer based in Worcestershire. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At ASM we stock a range of used cars to suit all lifestyles so we are sure to have the right car for you.
In order to offer cars to suit everyone we make sure that we update our stocklist regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
We realise that buying a car can be a daunting experience, but don't worry, we are well established within area and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles and vehicle maintenance. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us.
At Asm we don't just sell cars, we do everything possible to get you driving your perfect car.
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2001
ASM Automotive
Church Hill
Redditch
Worcestershire
B98 9AR
Mon | By Appointment |
Tue | By Appointment |
Wed | By Appointment |
Thu | By Appointment |
Fri | By Appointment |
Sat | By Appointment |
Sun | By Appointment |
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