24 reviews from our car dealer reviews community
Leave a review for ASM Automotive
Leave a review

24 reviews from our car dealer reviews community

Leave a review for ASM Automotive
Leave a review
"Dishonest, rude & apathetic owner"
1.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the get go we was off to a bad start, the owner of ASM Performance was very rude over the phone. I called to arrange a time the same day to view the car, which according to the owner was "short notice" as he wants to go do things with his family. Understandable as it was a Sunday. As I was trying to work out my schedule to when I could book to get down, I'm met with the abrupt response of "Just say a time and hurry mate". I wish I’d have shut down dealing with the company at this point, however I the car was the exact specification I desired and are few and far between finding another. I sucked in my pride and made the travel a 2 hour journey only to be totally disappointed with what I saw. The car I came to view was in such a state, not very well kept or looked after by the owner. The photos posted on auto trader wasn’t the same as the vehicle in person, the antenna was ripped off the car, striped faded and arm rest destroyed (all of which was present and in good condition in the photos online). Prior to making this journey I asked the owner if there was any notable damage I should look out for. Response was “Nothing really, It’s in great condition for its age”. Absolute rubbish. He even proposed “oh I can contact the manufacturer and get a price on it” blah blah. If you want to sell the car, make the effort prior to having people view it, don’t lie. No effort was put into even trying to make the sale, seemed totally disinterested and the car had cobwebs and muck all over it, wasn’t much different from any other cars he’d had laying around, looked as though water was sparse and a rag allergy was present with this trader. No clue how the place stays in business. Besides this, I was impressed with the amount of cars the owner seemed to have, doing business from home it seemed. All of which appeared to have the same valeting allergy as the car I viewed. Wouldn’t touch the place with a barge pole.

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+14 Found this review helpful

amo from ASM Automotive in response to Dishonest, rude & apathetic owner

It was the same car with the same issue that was in the pictures. That particular car was not prepped but the customer still insisted he wanted to come on a Sunday on short notice to view it. So I agreed. All his issue pointed out I was happy to rectify and he seemed still interested and did say he will get back to me. The other cars that he mentioned are all my p/x vehicles and again are not prepped. He didn’t set foot into my showroom where all the prepped cars are. Disappointed he did spin the story like this as he knew the car was not ready and it was a Sunday.

"Very impressed "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to look at a car, caught the train, they picked me up from the station. I brought the car which is immaculate and drives like a dream. Can't fault there service and price. I was really impressed, this dealer ship is a Gem. A big thank you ti the ASM team.

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+0 Found this review helpful
"Before , during & after first class!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Part exchanged my car with ASM and received first class service through out. Will definitely deal with them again! Friendly , trustworthy and efficient Thankyou !!!

"perfect car buying experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car and the whole experience and service was 10/10. Great Team at ASM Automotive!!!

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+0 Found this review helpful
"Car Serviced "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I don't usually leave reviews nor have my car serviced from dealerships. However, given the age of my car I chose to have a cheaper service from a local dealer. After some research, I chose ASM Automotive for a full engine service with filter change etc. The service was effortless. They collected my car, dropped it off with a complimentary clean and with the service book stamped. The price was competitive too... cheaper than Halfords.

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+1 Found this review helpful
"AWFUL EXPERIENCE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

ASM Automotive is not even worth one star. Rang at 1.35pm in order to enquire about a vehicle on their website. Amo answered the telephone, said that he was busy and would call me back in 5-10 minutes. Two and a half hours later, no call back, so I rang again. Once more Amo answered the telephone. Asked what happened to my call back, to which his response was "It's a car, not a kidney!" I asked to speak to somebody else in the company as I didn't like his attitude and lack of manners. He told me that he is the owner, and I deal with him or deal with no one. I put the phone down in disgust/

Amo from ASM Automotive in response to AWFUL EXPERIENCE

After I apologised to him for not ringing him back he kept on ranting and raving and it’s only so much a person can take. He Totally over reacted for something so trivial. But looking at his profile he is a serial complainer.

"First class service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a discovery 3 from ASM this week and could not be happier with the service. After viewing the car during the week the guys had the car serviced, valeted and MOT’d and delivered it to my door on the weekend. I will definitely return for my next vehicle.

"Great experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased an excellent BMW 6 series through ASM and the sales guys provided a great depth of knowledge and the car has been spot on.

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+1 Found this review helpful
"Fantastic service, very helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a merc glc from them in October. I found the guys extremely helpful, they explained everything in detail about the car, it was very tidy and a great price. there was no pushy salesman, just very informative and professional. A pleasure to deal with and would strongly recommend ASM Automotive to others.

"B Webster"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is a warning to anyone thinking of buying a car from these guys...dont you will regret it! I had a very bad experience with them and would not recommend buying from here.

Amo from ASM Automotive in response to B Webster

I have looked at my records and we have no B Webster as a previous customer ?? Think this maybe a malicious message!!! Please ring me direct on 01527 67708

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Dealership Information

ASM are a specialist used car dealer based in Worcestershire. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At ASM we stock a range of used cars to suit all lifestyles so we are sure to have the right car for you.

In order to offer cars to suit everyone we make sure that we update our stocklist regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.

We realise that buying a car can be a daunting experience, but don't worry, we are well established within area and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles and vehicle maintenance. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us.

At Asm we don't just sell cars, we do everything possible to get you driving your perfect car.

Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2001

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
24 reviews3.6 out of 5 stars — Rated Very Good
Excellent
15
Very Good
0
Average
0
Poor
5
Terrible
4

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  • Contact Information

    Address

    ASM Automotive
    Church Hill
    Redditch
    Worcestershire
    B98 9AR

    Get in touch

    0152767708
    http://www.asmuk.co.uk

    Opening times
    Mon By Appointment
    Tue By Appointment
    Wed By Appointment
    Thu By Appointment
    Fri By Appointment
    Sat By Appointment
    Sun By Appointment

    Dealership Statistics

    62%
    Would recommend this dealer to family and friends
    20%
    Percent of reviews responded to by this dealer

    Additional Information About ASM Automotive

    Company Formed: 2001
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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