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37 reviews from our car dealer reviews community
Leave a review for Aspect Garage Ryhope Road (CLOSED DOWN)
Leave a review

37 reviews from our car dealer reviews community

Leave a review for Aspect Garage Ryhope Road (CLOSED DOWN)
Leave a review
"Emma"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Mini from Aspect Cars in March, the salesman was very helpful, he managed to sort a couple of issues with the car when purchased and haven't had any faults or issues since. Would definitely buy another car from there.

"toby greenside"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

hi, we as a family have both bought 4 cars from aspect in the last 2 years and we have been over the moon with the service. they are a very friendly family run business who would bend over back wards to help if there was any problem. when we bought the last car which was only a months ago, we were sold a RAC warranty with the car and 2 weeks later the owner of the garage ran and explained that the garage had been having massive problems with the RAC and the were refusing to help the customers with any problems. so the garage had cancelled there association with the RAC and they were now dealing with a company called warranty 2000, and there was any problems in the mean time the garage fix any faults at there cost, this i was over the moon with. great service and very welcoming

"Stay away from aspect"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid this garage bought a car from these and had nothing but trouble with it. Been promised tjey would buy parts thay were missing and i am still waiting for them. They didnt pay the tax on the car after they said they would during deal and also didnt pay to transfer private plate over which i am still waiting for. The car went in to have some work done and thwy give me a car to get to work which had 4 bald flat tyres tjay was sorn off the raod amd didnt have a MOT. Stay away from this garage i also have been left with a big bill as the car broke down after a month of purchase

Rob in response to Stay away from aspect

Take to court!! You will win!!

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"Dodgey"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased an Audi A4 From this dealership in May. The car was supposed to be covered for 3 months under RAC warranty but when I contacted them it turns out I had never been registered. Luckily nothing went wrong with the car in those 3 months.

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"Merc buyer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car recently from aspect garage the staff were pleasant and friendly and I felt the car was good value for money There was a small problem with the car but they took us to a independent garage along the road where a very professional technician sorted it for us within minutes

"Mckens02"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please avoid at all cost. Sold car with 3 month RAC warranty. Broke down within a day and had £500 worth of problems since. RAC warranty was never registered by garage and with further investigation found that RAC has not done business with Aspect since 15/03/16. Considering taking to small claims court if do not refund repair bills.

Rob in response to Mckens02

You shud, a friend of mine did and they won all money back plus expenses and court fees ect. Took about 4 month but satisfying!!! I urge u too!

Rebecca in response to Mckens02

I wouldn't bother with small claims court. I took them after they sold me a car knowing fine well it was on its way out. I spent more money paying to go to court and travelling from Carlisle to Sunderland for them not to turn up 3 times!! Then go 'bankrupt' but clearly still trading!! Disgusting!!

"Keeley"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a q7 from these guys, the car more or less fell to bits in a matter of days, spent a £1000's just trying to fix it & finally gave up! Now we are stuck with a 5 seater car as that is all we could afford which doesn't even fit the whole family in!

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"Horrible"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely horrible service form Aspect Garage. The car had a number of parts missing including various caps and the parcel shelf. The dealership promised that they would order the parts in and contact me as soon as they arrived but I have called them numerous times and heard absolutely nothing back. When I collected the car it was supposed to be serviced and to have had an MOT but neither of these had been done. There wasn't even any petrol in the car so it broke down half way down the road and the tyres were balled. Really disappointed and would NOT recommend this dealership.

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"Susan"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All I can say is please don't do buy a car from here if you want it to be reliable. There is no after sales service at all and cars are not fit for purpose. If you want value for money go somewhere else.

"Richardson"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Nissan X Trail from Aspect. The RAC warranty was a draw as we thought (wrongly it turns out) that this would provide a decent level of cover. Be warned - The warranty and invoice should be given to you on the day of purchase Look at the warranty carefully. They are capped. Ours turned out to be a warranty for £300 (the quote for the turbo repair was £800). The dealer put the wrong date on the warranty saying he was doing us a favour. The car was still legally within the three months warranty at the time. However, because the date was wrong the RAC questioned it. The dealer said he spoke to the RAC and they wouldn't touch it because of the date change. The RAC said he hadn't contacted them. RAC complaints are not easy to contact. We have been told an AA warranty is better. We have paid for the repair ourselves. It took two weeks to find that the warranty is worthless. We made numerous phone calls to Aspect and had little response. We visited the garage personally with no satisfaction. Don't buy from this garage is our recommendation.

Susan in response to Richardson

We are having trouble with this garage since November, car not road worthy and have not been able to drive it since Feb 2016, no reply to letters we sent so have to bring in official sources now and see if that works. Don't touch this garage at all if you value your money, they should be closed down as cars are not of merchantable quality....please be warned.

Stewart McKenzie in response to Richardson

Hi I have been in a similar situation. I was sold a car with RAC warranty and it turns out it was never registered. I contacted RAC and they said they have not done any business with Aspect since 15th March 2016. I am looking to take to small claims court for miss selling insurance policy.

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Dealership Information

Aspect Garage Ryhope Road is an Franchise dealership that is based in Sunderland. We have discovered that the website link to this dealership is no longer working.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Car Dealer Reviews found the following online about this business: https://www.fca.org.uk/publication/final-notices/aspect-garage-ltd.pdf

 

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
37 reviews2.8 out of 5 stars — Rated Average
Excellent
13
Very Good
3
Average
3
Poor
6
Terrible
12

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    Address

    Aspect Garage Ryhope Road (CLOSED DOWN)
    Ryhope Road
    Sunderland
    Tyne and Wear
    SR2 0SP

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    Dealership Statistics

    40%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Aspect Garage Ryhope Road (CLOSED DOWN)

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    Directors: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
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