I used to use this garage quite a lot, but it’s gone downhill so much ,they don’t answer their phones or emails Staff are rude, I was waiting for someone to call me back for 3 days , so unhelpful if you have any problems after you purchase

Awful company after-care is horrendous. They are rude unprofessional as soon as the sale is done they don’t want to know.

I have recently bought a used car with the help of Adam Kissane at BMW Marshall Grimsby. Adam was professional throughout the sale, attentive and knowledgeable. I was buying without viewing the car as it met my specification and he arranged a fully video of the car, pointing out all key parts, responding to my questions and organised the collection of my trade in car and delivery of the new one seamlessly. Highly recommended and would buy from Adam again.

Just come off the phone with probably the most helpful parts department member of staff I've dealt with in a very long time and as a Fleet Manager for a local transport company I've dealt with a few. Took the time to not only advise me what I needed but also advised me that whilst they didn't have it in stock, it was available centrally and also held me on the phone long enough to be able to advise me that it was ordered and would be delivered to the branch the following morning. He also advised me that there was an outstanding recall on the car Very Impressed with Ben.

I’m not a customer of Marshall’s but have recently bought a used BMW which was serviced by them back in 2017. Whilst I could see from BMW customer services the car had a full history most of the paperwork was missing. Gareth in their service department very kindly looked up the info and sent me through all the history on the vehicle for me to print off for my records giving me huge peace of mind. He didn’t have to do it but did hence I think it’s fair to leave a review.

Wouldn't use again as they can't do warranty work wen car is under warranty they tell you to take some were else and you can do it under bmw warranty but wot they don't tell you you have to pay out of your own pocket and claim it back unfortunately have to leave 1 star as I can't leave 0 stars

Avoid at all cost this Totally Greedy, Arrogant and Disrespectful Marshall Grimsby BMW Dealership they offered Me yesterday Friday 19/08/2022 a ridiculously low offer for My Citroen C4 2021 against their over priced 2016 BMW 3 series on a 66 plate so be warned buy your car else where you have been warned as they are a Greedy terrible BMW Dealership,Dean M.