Adam from Ataris Cars in response to No pressure buying

Thanks for your review Mike, it was good to meet you. Appreciate the kind words and the recognition, it makes our efforts worthwhile. Glad you felt relaxed and comfortable on the purchase journey with Ataris cars. Enjoy your new set of wheels, hope to see you again soon for another, thanks Adam.

Alex R from Ataris Cars in response to A breath of fresh air.....

Thanks for your review Steve, it was great to meet you and Angela. We all appreciate your kind words, it definitely makes our efforts worthwhile. We certainly try and make the process as easy and as relaxed as possible for all of our customers. Glad to know we had the right car in stock for you and it ticked all the boxes for you. Thanks for making the trip down from Carlisle, it would be great to see you again soon for another, thanks Alex.

Alex R from Ataris Cars in response to Terrible experience

Thanks for your review Dr Pye. The 13 year old Honda you purchased did not fail, break down or leave you stranded. You inspected and test drove the car, you were happy with its safety, reliability and practicality for your new family. 10 days after purchase and after learning of your extreme anxiety, Adam offered you a full unequivocal refund; you declined and said you wanted to keep the car. 11 days after purchase, Adam finished work, collected the car from your doorstep and took it to the garage. We then spent around £280 replacing various components to ensure you were happy with the car, mostly pre-emptive work. Knowing your disposition, we then had the car independently inspected by a national franchised accredited repair garage, who gave it a FULL CLEAN bill of health. They even checked the squeaky window you complained about! Adam dropped the car back to your doorstep after he finished work. The Honda was MOT`d and serviced in October 2018 – some 4 months prior to you purchasing. The mechanic did also inform you that the brake noise was due to surface corrosion with the car having been stood over the winter period. We had them replaced anyway. It is also worth mentioning that the issues we had rectified for you were not present at the time of purchase. In 30 days ownership you completed circa 550 miles and you were without the car for a total of 6 days. Your part ex was 8 years old and suffering from serious engine problems, shown to you at trade in. The next owner will be its 8th and it had no service history. You turned your back on the opportunity to undertake the repairs and sell the car yourself. You were more than happy, “to get rid of it” and confirmed the value with your father. It is concerning to know that the garage you have been using for “many years” missed the fact that there were dangerous defects on your part exchange including but not limited to; mayonnaise on the oil cap, oil in the header tank, an oil leak (sump and gasket), power steering rack knock, along with various bushes and suspension components which had worn out. This is aside from the poor body condition. I would much rather take the word of a national franchised garage. Your part exchange was valued at £1,100 trade in - we gave you £700 after highlighting the work required. Subsequently we spent exactly £971.16 preparing your old car to retail standard. I appreciate some used cars do have issues, which may only become apparent after purchase, suffice to say we have spent £493.22 and invested an awful amount of time and effort in your particular case. It is nice to know you appreciate the “terrible service”. Our decision to initially offer you a full, unequivocal, refund after 10 days has been vindicated. We have gone out of our way, at every turn, to ensure you were fully happy with the car. We have honoured our original offer of a full refund. We even refunded you the road tax you had remaining. As per Adams conversation with your father, we strongly advise that you buy a brand new car. We are very sorry the car did not meet your expectation, we wish you and the morally superior garage you buy from, the best of luck, regards Alex.

Alex from Ataris Cars in response to Terrible experience

Thanks for your review Dr Pye. The 13 year old Honda you purchased did not fail, break down or leave you stranded. You inspected and test drove the car, you were happy with its safety, reliability and practicality for your new family. 10 days after purchase and after learning of your extreme anxiety, Adam offered you a full unequivocal refund; you declined and said you wanted to keep the car. 11 days after purchase, Adam finished work, collected the car from your doorstep and took it to the garage. We then spent around £280 replacing various components to ensure you were happy with the car, mostly pre-emptive work. Knowing your disposition, we then had the car independently inspected by a national franchised accredited repair garage, who gave it a FULL CLEAN bill of health. They even checked the squeaky window you complained about! Adam dropped the car back to your doorstep after he finished work. The Honda was MOT`d and serviced in October 2018 – some 4 months prior to you purchasing. The mechanic did also inform you that the brake noise was due to surface corrosion with the car having been stood over the winter period. We had them replaced anyway. It is also worth mentioning that the issues we had rectified for you were not present at the time of purchase. In 30 days ownership you completed circa 550 miles and you were without the car for a total of 6 days. Your part ex was 8 years old and suffering from serious engine problems, shown to you at trade in. The next owner will be its 8th and it had no service history. You turned your back on the opportunity to undertake the repairs and sell the car yourself. You were more than happy, “to get rid of it” and confirmed the value with your father. It is concerning to know that the garage you have been using for “many years” missed the fact that there were dangerous defects on your part exchange including but not limited to; mayonnaise on the oil cap, oil in the header tank, an oil leak (sump and gasket), power steering rack knock, along with various bushes and suspension components which had worn out. This is aside from the poor body condition. I would much rather take the word of a national franchised garage. Your part exchange was valued at £1,100 trade in - we gave you £700 after highlighting the work required. Subsequently we spent exactly £971.16 preparing your old car to retail standard. I appreciate some used cars do have issues, which may only become apparent after purchase, suffice to say we have spent £493.22 and invested an awful amount of time and effort in your particular case. It is nice to know you appreciate the “terrible service”. Luckily your father and your partner recognised the effort we made and were thankful of our help, even if you were not. Our decision to initially offer you a full, unequivocal, refund after 10 days has been vindicated. We have gone out of our way, at every turn, to ensure you were fully happy with the car. We have honoured our original offer of a full refund. We even refunded you the road tax you had remaining. I am totally unsure how you are £1,000 out of pocket when we refunded you all of your money!? As per Adams conversation with your father, we strongly advise that you buy a brand new car. We are very sorry the car did not meet your expectation, we wish you and the morally superior garage you buy from, the best of luck, regards Alex. PLEASE VISIT OUR WEBSITE FOR OVER 200 GENUINE 5* REVIEWS