The car was reserved on 08/01/2024 on auto trader as well as your own site where I paid £99 deposit on both, auto trader and your website.  I was contacted by sales person on 09/01/2024 where I was asked for my details to go ahead with the sale. After discussion, I sent across my name and address so my order could be created. I agreed to come and collect the car from Glasgow (around 6-7hours drive) as I was coming for Leicester and agreed to transfer the money whilst on site.  The car was high in demand and cheaper than most cars with similar ages plus highly modified so they were getting lots of calls regarding sale of the car. After the discussion, I contacted the following morning to see how the order was progressing. I got a call in the afternoon where I was told that car was not fit to pass the mot due to some leak and issue. I was disappointed but still wanted the car and asked if it can be fixed or sold as seen as I was after the same car with same colour for a while and this was the perfect one. I was told to wait until it was fixed and will be contacted to keep me up to date, however my deposit was returned on the call. I was promised that I will be kept up to date and will be the first one in line as and when it’s fixed.  I then contacted the sales department again after few days to see if any progress had been made, however I was told Paul was off and I will be contacted once it becomes available again. The person on the phone mentioned about some major oil leak and it was full of oil when the undertray was opened. I requested the car to be sold as seen again or other option was to pay more money if it was uneconomical to repair and sell. I was willing to fork out more money if it wasn’t economical for the garage to repair. I was assured that I’ll be the first one in line if anything happens and will be kept up to update even if the car goes to auction. Again I was lied to as no evidence was sent about oil leak. Again, I was expecting an update on progress, so I rang again today to see how it as progressing, however it was disappointing to hear that car had been sold to someone else knowing that I had previously reserved it and was informed that I will be kept up to date on the progress as and when it becomes available again. I was willing to take it as it is (sold as seen) without any warranty. I am extremely disappointed and would have liked the sales department to be honest instead of fobbing me off. I feel like the car has been sold to someone else either for more money or to someone known for same price whilst fobbing me off.  MOT passed on 11/01/2024 without any advisories, if there was an issue especially with leaking oil then it should have been shown on there but it hasn’t. Either MOT has passed with issues without mentioning them or I have been fobbed off. I feel really disappointed as I thought Audi Technik would have been a reputable garage, however I was wrong. Best way to fob someone off by telling someone a lie and selling it on to someone else probably for more money.  I will not be recommending anyone to buy a car from you guys or even book it in for service due to the dishonesty and lack of customer service.

Audi technik were excellent, they really went above on beyond in their customer service, they even opened on a Sunday so I could pick up the car which was incredibly nice of them as they really didn't have to. highly recommended.