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10 reviews from our car dealer reviews community
Leave a review for Vogue Cars
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10 reviews from our car dealer reviews community

Leave a review for Vogue Cars
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"Should be closed down"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

No point going into great detail but we brought a car last Easter and it has spent more time off the road than on! I also think the car finance company are friends of some kind as they pressured us to go with this company when we were doubtful. So after one day the gearknob broke, I rang and the bloke said to go to his "approved" garage. The man took photos and said he would order it. Still waiting as he said he can't find one. Two weeks later one of the rear brakes seized again I had to go to his garage. He rang and said he would get him to order the part, 3 weeks of calls and pestering his said that he couldn't find a caliper so what do I want him to do! Then told me to find the part myself which we did in 25mins, never got reimbursement for it. Two days after that repair the car went bang and stopped dead after masses of smoke. He wanted me to get it towed to another "approved" garage but then he did kindly offered to get a friend to collect for a cheaper fee. The warranty he gave us wasn't worth a thing! In 8 months of owning it we have had to put a new fuel sensor on it a new battery a new egr valve as the other one was silicone sealed together new glow plugs, cold start relay module as that was broken and cable tied up. One of the relay terminals was not connected. I tried to get help with the warranty but they were useless so I've had to pay for it all myself. I've tried to ring them before and all I got was the young gentleman saying "what do you want me to do" I also asked why I haven't received the log book yet after 6 months and he just went silent until I said "your not going to help are you?" he just said no. This was our first ever car we purchased from a sales centre and its been a horrendous experience. £3500 wasted. The car is off the road and probably won't be able to go back on the road. 5 years of debt for a garden ornament.

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+3 Found this review helpful
"Stay away"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Vogue Car Sales, more like Rogue Car Sale. Customer service is the worse Iv ever seen. Paid a deposit of £300 for them to hold the car for purchase of the vehicle as quoted on the phone that the car might be gone if not paid by Saturday and due to travel 200 miles on Saturday and didn’t want to get to the dealership to find out that the car had been sold. Was told it was a perfect car with no damage of which I trusted but still Requested a video of the vehicle to ensure. 2 days went by and still no video despite taking £300 from me to ‘hold’ the vehicle. Never got told it was non refundable or signed any paper work about the deposit. After looking through the photos in depth as I hadn’t had a video, I found a few things that hadn’t been described- a very worn steering wheel, a hole in the driver side seat and a ripped door seal. Soo I sent an email to state that I would like a refund of the deposit as it wasn't a true description. The car still for sale on their website and eBay. I received an very email unprofessional email stating that they are going to deducted £100 from my deposit for ‘re stocking’ fee and that the vehicle has done 100k so to expect holes in the driver seat and a very worn steering wheel. So I called them and stated that I’m travelling over 200 miles so you can understand why I looked into depth of the photos and found these problems as I still haven’t received a video 2 days after paying the deposit. I was told that he would go talk to his boss as after talking to him he realised I generally wasnt wasting their time and actually wanted to purchase this vehicle when told it’s in very good condition inside and out of which I found out it wasn’t and call me back within 30minutes…… well I had phone back the next as I never had a call back, of which I was told that the seat had been repaired already and they were looking at quotes to fix the door seal. I told them that this was never agreed as Iv had no communication from them and I told that I had lost confidence in them and didn’t wish to waste any more time from both myself and them. Told I would accept £50 ‘re stocking’ fee instead of £100 re stocking fee which was agreed on the phone, to then have a call back 10 min later stating that they will only be refunding £200 so still charging £100 stocking fee after agreeing £50. Totally and utterly acceptable to treat customers like this when nothing was said about being non refundable and customer service.. well there isn’t any. Avoid at all cost unless your happy to be treated like meat. Updated 24/02/2022 Your respond had just proved the customer service Iv received. You really need to learn how to treat customers. Your description didn’t match and was false advertisement and I’m please to say I’m glad that I didn’t waste my time having anymore dealings with your ROGUE, MONEY GRABBING COMPANY. You never contacted me regarding the repair of the seat so if you actually stuck to your promises and call me back then you wouldn’t have had to waste your time making the car more appealing to buyers. Iv got a new BMW touring for your information so why would I like to buy a second new BMW for a second commute car. Piece of advice is if you don’t want bad review then advise the car correctly and actually be honest. Also invest some money in some customer service skills aswell. People will leave you only good reviews then. Response from the owner 10 hours ago We tell everyone deposits are non refundable unless any agreed work can’t be done or fault occurs on our end. You clearly see the pictures where you see a hole in the seat so why proceed in the 1st place. We don’t need to describe every mark on a 120,000 mile car as some wear and tear is expected, you even changed your mind when we offered to repair the seat and went out our way to get it repaired this week.We would rather not deal with moaning customers like yourself who expect a perfect car for a car priced below retail, go to bmw and buy a new car. So take your business elsewhere as your stupid review trying to defame our business will not work. Can’t please the screamers.

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+2 Found this review helpful

Vogue cars from Vogue Cars in response to Stay away

A typical Karen crying on every site because she lost £100 for wasting our time

Vogue cars from Vogue Cars in response to Stay away

We are really worried now because you told people to stay away! Honestly you just have nothing better to do in life than moan over £100, you’re lucky you didn’t lose £300 like most dealers do so stop moaning and get on with it! And stop making things up, it’s making you look stupid

"Very happy customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a great VW Tiguan car from here really pleased with it. I can honestly say i recieved a great service very professional and most helpful. Definitely would recommend .

"Highly Recommend "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Now had my BMW 320 Tourer one week, and very happy. All the vehicles are very well prepared for sale. Everyone was helpful and friendly. I would definitely recommend this company.

"Easiest purchase on a car ever made"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car unseen from Vogue cars, relying only on the Companies description. When I saw the car it far exceeded my expectations and has done ever since. The father and son were extremely helpful. Whilst other potential car buyers were on site and people were picking their cars the owner took time to go off site to put petrol in the car because I was unfamiliar with the area and had a fair journey home. Thank you both for your kindness.

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+0 Found this review helpful
"BMW M3"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently bought an M3 from Vogue Cars, car was as described and the service throughout was very good, polite friendly guys who helped me with all my enquires.Keep up the good work.

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my BMW 3 series from Vogue Cars, hassle free with no pushy salesman, very happy with my purchase, would definitely recommend.

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"Skoda Superb estate"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really happy with my car from Vogue Cars, Super people to deal right from the start. Only gripe the car was handed over gleaming on the outside, But the door shuts and surrounding area was dried on mud. All in all very happy. Mike Heron.

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"Make you feel comfortable! "
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would absolutely recommend Auto Vogue Cars because I had no issues at all. The Lexus I bought of them was cracking value for money, and the dealer was knowledgeable and helpful. The car could have done with a quick hoover and wash before i picked it up but other than that it was fantastic.A family run business and its very relaxed there which made you feel comfortable.

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"poor customer service"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Peugeot from Auto Vogue in April. Firstly I had to replace a tyre which had a huge slit in it which cost me £165 and secondly the salesmen was not helpful at all, very bad mannered and zero customer service skills. The car runs fine now that i have replaced the tyre but I would not recommend this dealer at all.

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+2 Found this review helpful
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Dealership Information

Vogue Cars is an Independent dealership that is based in Peterborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
10 reviews3.9 out of 5 stars — Rated Very Good
Excellent
7
Very Good
0
Average
1
Poor
1
Terrible
1

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  • Contact Information

    Address

    Vogue Cars
    Club Way
    Peterborough
    Peterborough
    PE7 8JA

    Get in touch

    01733 311122
    https://www.voguecars.co.uk/

    Opening times

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    Dealership Statistics

    70%
    Would recommend this dealer to family and friends
    10%
    Percent of reviews responded to by this dealer

    Additional Information About Vogue Cars

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
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