A friend of mine got a car from here. Reading the reviews, it looks like she wasn't the only one who's had trouble... Car was in and out of the garage for a year. Kept fobbing her off. Eventually Mike, ended up blocking her, as found out, this whole time the car was under warranty. Absolute con. Funny thing is he's left his own review on the place to boost up his rating (laughable). Would not recommend.
Why oh why did I stick with this company. As others have said Mike was so helpful and seemed genuinely interested in getting a great car for our family. All sounded great - it just needed a quick once over and service. I did a test drive and there was an issue but he assured me it was just that the spark plugs needed replacing. Collected the car having been assured it had a service and was running like a dream!! Price we were given included AA cover and also six months car tax.. Took the car home and then when we went out in it for the evening it broke down - limped along the road at about 4 miles an hour with loads of smoke out the back!! When we were in a s age place we called the AA (on our own already existing policy) to be told it had NO car tax so the AA wouldn’t help us!! To cut a very long story short we now have a broken car on our driveway. Over £200 out of pocket (tow truck etc) and Mike won’t answer his phone. Went to the garage to meet Dan his brother who only suggested calling his mobile!! NO HELP AT ALL FROM ANYONE. Apparently he’s having a messy divorce (oh so does that allow him to treat people like this!!!!). Dan said the business is going to be closing so I guess no recompense or money coming back my way!! I’ll try the small claims court anyway!!
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Has sold me a car and lied about the work carried out, no better than a thief.
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Where does one even begin? Mike (one of the owners but appears to be the only owner) has two sides to him. One of the sides appears to be warm and friendly. The other side is unbothered, rude and dismissive. I bought a car with Mike on the 28th December 2021 and a journey of a lifetime begin since then. The car was meant to be ready for pick up on the 6th January 2022, only for it not to be ready. Mike would not pick up calls or answer text messages for days! He refused to update me on the car situation and kept giving very sill excuses. Some of the excuses included the MOT needs to be sorted, repairs haven't started due to the body shop etc. This whole car situation dragged until the 21st of January 2022. Mike was unremorseful and it took my Dad going to Autozone (21st January 2022) to realise the car was not ready to bring home. Mike will have you believe he cares about his customer service but in fact, does not. His lies will have you panting all over the room. A customer should never be put through what Mike put me through! To all prospective buyers be WARNED this company (Autozone) is unreliable and dishonourable. Please conduct research before proceeding to engage with Autozone. You will notice on Company House they are on the verge of being struck off. Please, do get in contact with me if you would like to see evidence or more information.
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Bought a VW from Autozone. Michael was a pleasure to deal with, no hard sell, and the car was well prepared. Unfortunately on the way home on collection a fault became apparent (turned out to be a sticking brake caliper). Contacted Michael, who agreed it needed fixing. I had it repaired, and Michael settled the invoice. What more can you ask for? It was an older model, so you expect some issues, but Autozone are an honest dealer and I wouldn't hesitate to recommend dealing with Michael.
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I'm not sure where to start. Awful communication. Misleading adverts. Had to leave messages and complain multiple times. Last time I was told the manager would ring me as a matter of urgency, but they never did. 100% avoid. Ian.
Reviewer has confirmed their email address
Ife Obasa in response to Atrocious service
Ian, you are completely right! PROSPECTIVE BUYERS please be warned. A very similar experience with myself as well. Appalling service and very hard to get hold off. Misleading adverts and information.
Brought a car from auto Zone Maidstone had problem after 6 days. Got in contact with Mike they collected the car repaired it and went the extra mile by doing window tinting for me as a resolution to my problem great service. Would recommend to anyone. Thank you.
Mike from Auto Zone South East Ltd in response to Good service
Thanks so much for the review Trevor, we really appreciate your business and as always if you need anything just let us know.
They sourced me a car, I havent had that type of care that allowed me to have a unique view of the process. Totally would recommend these, be patient they are busy but it worth it.
I sold my VW golf to Autozone South East in Maidstone , both Mike and Daniel were excellent to deal with and I am sure gave me the best price they could . I would certainly recommend going there first if you have a car to sell as they were so helpful and didn’t quibble when someone scratched my car the day before the sale !
Bought a car from autozone south east last month but shortly after purchase had a problem with the exhaust. Although not covered by the warranty Daniel refunded the cost of repair without any trouble. I would recommend autozone to anyone. No pressure selling and comfortable viewing
Reviewer has confirmed their email address
Staff from Auto Zone South East Ltd in response to Quick response
Thank you so much for your kind words, we really appreciate them and your patience had our side easy and it was a pleasure to do business with you. If you require anything just let the team know. Happy Motoring.
Auto Zone South East Ltd is an Independent dealership that is based in Maidstone. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Auto Zone South East Ltd
56 Campbell Road
Maidstone
Kent
ME15 6QB
Mon | 09:00 - 17:00 |
Tue | 09:00 - 17:00 |
Wed | 09:00 - 17:00 |
Thu | 09:00 - 17:00 |
Fri | 09:00 - 17:00 |
Sat | 09:00 - 17:00 |
Sun | 10:00 - 16:00 |
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