After searching for months and months on end to find a certain black edition Seat Leon FR Black edition, I came across one in this garage. I was over the moon. It was the exact colour that I’d prefer. So I emailed twice - no response So I phoned up 3 times in 4 days and I had no answer. I found that very strange. So after another day I tried again. Finally got through and spoke to someone. I got told a sales representative would phone me back. Which he did. I explained I’m 5hours away and would it be possible to do a detailed walk around video so I could see the car and any small faults/marks/wear etc before traveling up. He said no problem I’ll send it to my what’s app the following day. Following day came. - nothing. I whats apped the same person 3 times in 5 days asking if he could kindly send me the video when he had time. He seen all my messages and no reply. This was getting very frustrating after showing interest in the car for over a week. I phoned up the main customer service line again and explained I was waiting for a walk around video and got told she would personally send it that afternoon. - again nothing. It came to the weekend and I thought I’d phone again. Phoned x5 times and no answer. So today I called again. Finally answered and then To get told the car sold a day ago. To my frustration I was gob smacked. I’ve never known a customer chase and chase to buy a car and get ignored on what’s app and on emails and via txt message. My dream car gone due to lack of capability of sales people. If I’d have been sent a video and happy with it I would have been up within 2 days to purchase my dream car. I don’t normally write reviews but after actually finding the car I’ve been searching for for months to be sold after me chasing and chasing for weeks. Bitterly disappointed to say the least. If you take this review into consideration and try use it to better your communication skills so that customers don’t get let down by yourselves. Ohhhh well back to the months of searching again. Thanks again!!!!!
Ash from Autoprestige in response to Absolutely very disappointed!!!
Robert We are very sorry to hear about your experience with us and can only apologise. All we would like to say is that if that is what happened it must have been due to the person who makes the videos not being around to do so as he only comes in twice a week, however we have since employed more than one person to make the videos so this should not happen again. We are a very busy dealership and things don't always go to plan but the main thing is we only buy and sell quality used cars and seldom do we see anybody come to us and not buy the car they were looking at.
I would like to say the car I purchased from Autoprestige, a Ford Focus rs mk3 is wonderful and i searched for a high spec vehicle with a sunroof shell seats not only did I just get these extras I also got a front splitter side skirts and rear spats free If i paid the asking price which I did! Thanks guys
Reviewer has confirmed their email address
I can’t say a bad word about Autoprestige. From my initial phone call to driving the car away they were brilliant. Very honest and transparent company to deal with. I love my Range Rover and they even changed a few cosmetic details for me at no extra charge.
Reviewer has confirmed their email address
I came from America for a trip to see my family and i decided to rent my car in this company. Great service and will surely rent a car from Autoprestige again.
Terry in response to Great Service.
Autoprestige don’t hire cars out they sell cars you have the wrong garage..don’t put up reviews if you don’t know the garage or place your dealing with .
I bought a leon fr from Autoprestige in july 2013 and they have just bought it back of me for a very fare price.
Excellent service with brilliant customer care. Autoprestige were very passionate about their cars and knowledgeable too. No hassle such an easy buying process.
Reviewer has confirmed their email address
Absolutely over the moon with my Range Rover Sport. Very genuine, honest, friendly people. Would highly recommend.......
Bought seat Leon and fax looked after me couple days ago alternator needed replacing faz kindly contributed. Best service always here to help
We bought our first Range Rover Sport from Autoprestige and the dealership was helpful and reassuring when we needed assistance regarding the cosmetics of the car and any queries we had. Terry and Ash were helpful when the Range Rover unexpectedly needed to be returned to them and tried their best to make sure we were satisfied with the work. They even gave us a car and kindly put petrol in for us to use as compensation in the unexpectedly delay of the return of my car. I would use them again especially if purchasing an used SUV or performance car.
I got my Vauxhall Astra from here in February and I have had no issues with it. It was clean and in good condition and a good price. The dealers were helpful and friendly and I would recommend Autoprestige to my friends.
Reviewer has confirmed their email address
Autoprestige is a family run independent sports and prestige car specialist with over 15 years experience at selecting only the highest quality vehicles. Our reputation has been built on supplying only the very best used cars carefully sourced from our network of trade partners, our own part exchanges or purchased directly from our own previous customers.
We are passionate about our cars as our customers, so you can be sure you are dealing with experienced and informed staff. We are committed to straightforward business and pride ourselves on the friendly and relaxed way in which our customers are treated. We aim to ensure that our customers come back to us whenever they are looking to change their car.
A great majority of our sales come from recommendations from existing customers. At Autoprestige we pride ourselves on selling the very best quality vehicles. We have exacting standards in the preparation and presentation of our vehicles which are all HPI checked prior to sale and carry either the balance of manufacturers warranty or are sold with a comprehensive parts and labour warranty from our warranty partners (WMS).
We operate on an appointment only basis and all our vehicles can be viewed in our purpose built showroom which is adjacent to the Mercedes Benz dealership.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Autoprestige
Rosse Street
Bradford
West Yorkshire
BD8 9AS
Mon | By Appointment |
Tue | By Appointment |
Wed | By Appointment |
Thu | By Appointment |
Fri | By Appointment |
Sat | By Appointment |
Sun | By Appointment |
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