I bought a car from here back in August and I have had endless issues, the car had been back to Autotrade, a local garage and even back to it's mail dealer and I still don't know if its been sorted. The dealer who sold me the car has been helpful but the repairs have been very slow and unsuccessful. I may have just been unlucky.
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Ashearer in response to Many issues with the car
Hi no you were not unlucky rip off more like it’s, same as me and many more , if ur up for it’s l got local paper doing story to stop Craig ripping people off just get in touch cheers
All good all round! I bought a Fiat 500 from Autotrade back in June and I have had no issues with it at all, it was really good value for money and runs really well. The dealers were really helpful. I have no complaints at all and would happily recommend this dealership to anyone looking to buy a good quality used car.
Reviewer has confirmed their email address
I bought a Mercedes-Benz vehicle advertised as full service history, which had a new MOT thanks to Autotrade Ayr. I was informed one of the suspension components, it's exact name escapes me, had been replaced for the MOT too. Having bought the car I noticed all four tyres were on the wear markers - I took it to a tyre specialist and was informed all four tyres were verging on the illegal. They hadn't even showed as advisory on the MOT. Furthermore, I felt a knocking noise from the front suspension. I took the car to an independent specialist who informed me the part that had allegedly been replaced had been on the car for years and was in need of immediate replacement. I went back to Autotrade - I wanted four new branded tyres and a genuine Mercedes replacement suspension park. After some debate they eventually agreed to pay the cost for budget tyres and generic suspension part and I made up the difference. I had further issues with the car and decided to contact Mercedes-Benz Giffnock, who's stamp was in the service book, to verify the servicing on the car. They took the registration and chassis number and confirmed they'd NEVER serviced the car and that the service stamps were fake. Now I can't say for sure that the dealer knew the service history was falsified, though my sneaking suspicion is they might well have, but they should have known the tyres were almost illegal and told me a crucial suspension part had been replaced when it hadn't. I traded the car in after a couple of months for a brand new VW and lost a lot of money in the process - but at least I knew what I was buying. Honesty and trust are a big factor for me when it comes to buying a car and for that they score a zero and I'll never return there.
A shearer in response to ralph1287
Hi l been thought same thing with Craig rip me off for £2000 repairs if u up for it l got local papers doing story on him to try stop him ripping people off get in touch cheers
The sale with Autotrade went really well with no problems at all, they were a very professional company and made the purchase simple and straightforward. I'd absolutely recommend them the customer service was excellent.
Reviewer has confirmed their email address
From my experience with Autotrade Ayr I found the price was a bit high but also maybe it was the make of the car, thats my only negative. Otherwise they were really good to deal with as a car dealer and I would still recommend them.
Reviewer has confirmed their email address
Before the purchase of my vehicle I found the sales staff very attentive and helpful. However they were not forthcoming or nearly as helpful when I discovered that my new car that was advertised with this header *** FULL SERVICE HISTORY*** actually had not had the timing belt replaced when it should have. Of all the service requirements in a car the replacement of the timing belt is the mozt critical. When I asked the question about this situation I was told that it was not Autotrade's responsibility. When I pointed out their header on the original advert the response was "It didn't say full DEALER service history - we are not trying to lie to you but you didn't ask the question - if you had asked the question we would have told you the truth" When I asked for their suggested remedy or solution I was told that they could get the timing belt replaced at cost. I asked for them to come back to me with a quote - THAT WAS TWELVE WEEKS AGO!!!!! The timing belt cost me £495 to be replaced and spoiled the good feeling about getting my new car. So at Autotrade be careful about their claims about service history etc etc. Ironically I came across another review along the same lines as this and when I mentioned it I was told "He is a nutter - we call him the Shaker Man - cos he was shaking every time he came in to complain!" Absolutely shocking!!! Actually when I think of how I was misled, I too can feel myself shaking.............funny that!!!
Reviewer has confirmed their email address
The range of cars and prices are really good at Autotrade Ayr. There was no normal salesman stuff, It was straight forward and honest from start to finish, so I can tell people I recommend their cars and service. Every question was answered with a 5
Reviewer has confirmed their email address
I would definitely recommend Autotrade to family and friends, everything went well the vehicle was clean and as expected when we went to get and the dealer resolved all our issues easily
Reviewer has confirmed their email address
Could not fault the service I received from Autotrade Ayr, so much so I thought I should share it with others. I live in Dundee and was looking for a used Audi A4. Having searched nationally on the internet I found Autotrade Ayr to be very competitively priced. I can genuinely say I feel I got a real bargain, and I was given a very good price for my trade in. Having now driven my new car for a while I am delighted with my purchase. Thanks to Greg and all the staff, I am more than happy to recommend.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Autotrade Ayr
104 Green Street
Ayr
South Ayrshire Council
KA8 8BG
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