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70 reviews from our car dealer reviews community
Leave a review for Autotrade Southwest
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70 reviews from our car dealer reviews community

Leave a review for Autotrade Southwest
Leave a review
"Great company "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great from start to finish will be going back again for our sons first car!!

Steve in response to Great company

You have only had the car a short while wait until it goes wrong which it is very likely to then come back and review again

"The best "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was sceptical because of the previous reviews - but asked all the questions and rest assured this company is everything you'd need for buying a car! They weren't pushy, they were friendly helpful and accommodating loved my car I purchased would recommend to EVERYONE ❤️

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+0 Found this review helpful
"Great company "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They helped me secure the car I wanted on finance, they make us feel welcome! They make us happy and they did more than we could ask to get the car ready for the date we needed! Massive thank you!!

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+1 Found this review helpful
"Worse car dealers ever"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Buyer beware! Saw a car for sale on autotrader, so sent messages interested, message KYLE he call and whatsup and at first they all over you , how are you! I ask if tyres all change as in photos show nearly on limits, was advise yes tires all good , ask if car all good nothing know about and again told all good to go! We drove to collect the car and it park in corner, difficult to walk round . Again at no time was following mentioned missing parcel shelf/ on advert said comes steel spare tire, was missing, no mentioned chip in windscreen screen clearly seen advert photos, no mentioned brake front pads were in need changing, or battery was knacker and also needed changing ! was told by KYLE service but then another back track said car not service??. Was also told I had nothing complained about as Car was undervalue by them ! So question is if I paid thousand more would all faults including Aircon needs regassing , would they been done??. Was not given any warrantie info/ or proof of service, which now claim never done , KYLE claim gave me discount as service? But I paid full price , car had be jump started and again salesman said ok as cost me £680 to correct and now engine warnings light on , no offer to sort just verbal abuse that I got car undervalue? Reported to trading standards/ DVLS and autotrader. MOST SHOCKING IS BRAKE PADS SO THIN , THEY COULDN'T CARE LESS TO RISK MY LIFE! DROVE 20O MILES EACH WAY AND THANKS KYLE NICE KNOW ON THIN BRAKES!! Funny there reviews says about car sounds similar to this car ! So my advice is go to Dealer who as morals as clearly this dealership does not !!! AVOID AT ALL COST!!!!

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+3 Found this review helpful
"AVOID!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid this company at all costs. We agreed a contract and paid a deposit. They are now attempting to charge an extra £3000 to complete the contract. When trying to talk to them on the phone, they were abusive and shouted over me - even though I was recording the call. They refuse to give the correct company details or address. This is being passed to my solicitor to force completion of the contract. PLEASE AVOID THESE SCAMMERS!

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+2 Found this review helpful
"Awful "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car a month ago 9 grand ten minutes on the motorway on the way home and a engine fault came on keep happening everyday very slow to start called the warranty as we have been told by kwik fit it needs a new battery and the warranty company have said the garage is refusing to pay out for it to be replaced as the battery was changed before sale, the car is clearly not right and should be retified but it looks like a fight on our hands ombudsman is going to be our only hope, we were only told it had no log book on the day of picking up the car, this company screams dodgy and with all of the bad reviews I have read I'm not surprised this has happened ten mins of the journey home terrible service will tell you everything you want to hear to garentee a sale but once purchased they will lie and lie, worst car dealership I have ever met

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+3 Found this review helpful

Steve in response to Awful

My purchase lasted less than a mile before I had to take it back

ruben jones in response to Awful

it was more like 3 miles you drove, we checked the fuel and putting adblue in the wrong hole was your fault we sell perfect working order cars

"DONT TRUST THIS"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Biggest scam ever don’t buy from this company my mums just lost £250 from this dont trust this company report this company

"Bmw 135i"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Log book took 11 weeks to come as I had to apply for it, now having issues with the car the warranty that comes with car "Blackstar" basically ignore you have it as it basically doesn't exist. Trying to get the garage to pay for a repair is impossible! Just tell you "we will call you back you need to speak to Marcus" I Don't think the guy exists! Don't buy from them!

"Cowboys "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Total chaos as a first time experience.. Car suffered engine failure light during test drive yet was prepared to wait to be fixed for another test as was interested in the car as a whole. Rang the mobile number to be hit with outlandish sales tactics to put a £100 deposit down saying the car will be sold to general public despite the car literally being undrivable. Was prepared to give a chance on them to fix the issue but after speaking to the guy I spoke to they can do one! 😂

"Stole my money"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

An absolute terrible company. I called and left a deposit with them. I then had some difficulties with the financing and called the next day to tell them I couldn't proceed. They told me that the deposits are subject to viewing so I said I can come down whenever and asked when would be good. They then said no don't come down if you won't be purchasing we'll raise it through management and head office to get your deposit back. No-one has called back since and I've tried plenty of times to get something out of them just to be passed to "their manager" who raises it through "head office" again!

Thomas in response to Stole my money

https://find-and-update.company-information.service.gov.uk/company/08541648/officers here is the company info

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Dealership Information

Autotrade Southwest is an dealership that is based in Berkeley. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
70 reviews2.3 out of 5 stars — Rated Poor
Excellent
21
Very Good
0
Average
1
Poor
11
Terrible
37

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  • Contact Information

    Address

    Autotrade Southwest
    Berkeley Heath A38
    Berkeley
    Gloucestershire
    GL13 9ET

    Get in touch

    01453 810310
    https://www.autotradesouthwest.co.uk/

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    25%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Autotrade Southwest

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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