Bought a ford kuga from Autowest Cars, intermittent fault with the engine. The finance company decided to unwind the sale. The garage kept my £245 deposit, avoid! Terrible customer service.

I bought a Chrysler PT Cruiser Ltd Edition Convertible from Autowest in June 2017... i used the dvla mot checker which verified the mileage & hi-lighted any previous advisories.. i did a full hpi & insurance write off check.. i looked at forums for any particular common faults... i checked autotrader for a valuation for the cars year.. i checked the tax bracket it had now gone into with the dvla changes that took effect in April this year.. i looked at numerous sites for reviews on Autowest garage.. i rang up & negotiated agreed price with a full valet.. complete car check & a years mot.. i took 2 trains to get there & Lee picked me uo from the station.. when i got to the garage the car was still on the ramp as whilst checking it was found a linkage on the breaks was faulty.. Lee apoligised offered oodles of coffee.. we did the paperwork.. he gave me a 3 month 3rd party warranty , a deduction for the cost of the mot ( it was late & could not be booked in).. and also written confirmation that if i got a mot within 7 days..if it failed or received advisories Autowest would reimburse the costs.. i must say what a gem of a car..mot centre i went to said it was pristine low mileage car. £18,500 new.. and an absolute snip at £1600 on an 06 plate.. Paintwork, interior are as new.. of course there are a couple of minor faults.. the clip broken to the heated seats power pack & a fuse needing replacing... What people tend to forget when purchasing a car is that a) its not new b) do some research c) get AA inspection If spending larger Amounts of cash d) people generally respond in the manner they have Initially been spoken to. I know its a lengthy review but garages are generally on a hiding to nothing..we all feel when parting with our hard earned cash that we are buying a faultless 'new' car & should never have to spend any money on it in the future. I bought an 11 year old car with all the paperwork including the receipt from new but fully understand that it is likely to need money spent to keep it as good as it is (new rear pads next month.. & i asked before purchsse & was told the depth plus had about 3000 miles left on them). GREAT GARAGE..FANTASTIC SERVICE & AN AMAZING RETRO CAR.. WORTH EVERY PENNY & TIME TRSVELLING FROM SUFFOLK HIGHLY RECOMMENDED

I bought my X-Trail from Autowest and after two months the Timing Chain snapped. The RAC transported it to Autowest 'about two miles'. They said they would fix it. We were due to go on holiday the next day so Lee said he would lend me a Ford Focus so we could go on holiday. When we got back from holiday i rang the garage, and was told they did not know why the Timing Chain should have snapped so they decided to fit a replacement engine. They also replaced the clutch. I don,t think they could have don more. Very pleased with the vehicle. They also cleaned it on return.

Since owning a car brought from Autowest Cars within a few weeks I have had to spend a large sum of money and time fixing mechanical faults and have had no compensation in regards to the matter. The warranty sold with the vehicle which cost an addition £200.00 was unhelpful and would not cover the cost on a technicality, as well as the garage refusing to pay for the work and offering unreasonable solutions they have been increasingly rude and assertive against myself whilst trying to deal with the matter. I would not recommend this company in the slightest and warn those thinking of buying a vehicle to use any other garage possible. Worst experience and worst dealership you could imagine.

I bought my Nissan juke from here a couple weeks back now and it has been nothing but pleasure! the whole process was so simple & i was made to feel very welcome and valued! would 100% use this company again.

I have had no issues at all with my car from Autowest. I have had it for 6 months now and it's still running perfectly. The staff were happy to help and very knowledgeable and the car was a very good price.