1st visit 24th June 2024 - enquired about a DS7 crossback we had seen online. Shocking service from start to finish, we viewed a car before the “prep” stage we discussed with the sales team there was no rush for the car to be completed however they assured us it would of been checked over and valeted within a week. During purchase of the car wrong address was documented on our warranty, tyre cover, finance and receipt from available car. I informed the sales team and this was rectified however what they actually did was change it on all the documents they sent to us but did not inform the companies our warranty, tyre cover or finance was through and this I have had to separately. 2nd visit 30th June 2024 On arrival to pick up our car, the inside was dirty and carpets not cleaned, told it had a full service, there was smears all over the car, scratches, a crack down the drivers window and a smashed indicator light to the wing mirror this was pointed out an appointment made to bring the car back we drove away happy that the faults would be amended. During the wait for the repairs we noticed the service book had not been stamped also we voiced our concerns face to face this being our 3rd visit in July 2024 4th visit - 30th July 2024 The car went in for faults/repairs to be rectified and we discussed the concerns regarding the service, on collection of the car faults not all rectified We discussed our concerns that the cars repairs had not been completed and we was assured that everything would be completed on the next visit … 5th Visit - 7th October on we was told parts needed to be ordered in. And a new service done as they had no documentation to say the service had been completed in the first place. Finally on the 6th visit!! 18th November 2024 everything was completed finally we was satisfied until January 2025 when on the dashboard an electronic message came up saying that a service was due, also February 2025 the back brake lights are also filling up with water. 7th Visit 12th February 2025, I was greeted by a dismissive man at the desk who kindly before even finding out my concerns told me available car would not be able to help, I asked to speak to someone he took a brief note and told me to sit down. Another man came over to me who listened to my concerns, understood my frustration and got his manager to discuss with me. The third man who I spoke with I can only describe as clearly not wanting to help, being dismissive, trying to correct me and making me feel like I was stupid. He told me the service light will be an electrical fault due to the water in the brake lights even though I told him in writing it came up as “service due” this was ignored. He told me warranty doesn’t cover lights or water damage … but told me it was a manufacturing fault on the car make. He told me ahhh we get a lot of DS7s in that I have to send away we always check for water with the lights and it’s a problem most have … but then he told me this is not something we would check on the car before selling. When I questioned him on his multiple contradictions he could not answer me but instead told me to contact DS and he would “reset” the service light, clearly not being confident in what he was doing he comes out with a paper diagram of how to reset the service light, when I asked who to complain to about the service we have received from available car he questioned why I needed to complain. Multiple phone calls to DS dealerships later and trading standards advice we was told available car should take responsibility for the fault as they sold the car without informing us of this issue or checking the see if the recall fault on this make and model needed rectifying before selling. My partner rang later on to check to see if available car would offer a contribution to repairs or even some advice/help and we was greeted with the same manager who was constantly correcting my partner when my partner had listed off the amount of times we have visited the branch he interrupted and informed him it hasn’t been that many times and continued to offer no support. We now have to cover an over £1000 repair due to available car.

Worst experience ever, this review deserves no starts at all. Unfortunately I chose to purchase a car from the Donnington branch back in May which was the most awful experience start to finish. Upon collection day for the car on the agreed date I had turned up to find out the car had not even been checked or made ready at all. Over 5 hours wait due to the vehicle needing a new wheel which they did not have in stock!!! Along with multiple other issues. Absolutely no apologies or regard from any staff there that day. No one had come to update me in the time I had waited I kept having the chase and ask for updates, lots of staff standing around on the arses but no one to help customers! Then 5 days after having the vehicle I had numerous issues, the worst one being the fact the car would not start resulting in me being stranded hours from home at 38 weeks pregnant and have to have been recovered!! This was due to the garage not checking the car properly and finding out that the battery in the car was incorrect and too small for the vehicle! All the parts were so rusty it was corroding causing electrics to fail also! The branch admitted this was a massive mistake on their end and this was not actually checked properly prior to me picking up the car. Which is DISGUSTING, how can something so big be ‘missed’. After phoning the branch to make them aware of all issues I spoke to Jenny who was the most rude and unhelpful person! No apology and advised she can not do anything immediately and should not drive the car until they can get me in and seen on the suggested date which was 2 months away!!! Martin Brooks the ‘customer relations manager’ dealt with all this extremely poorly, nothing was offered as compensation for the stress and time wasted and money spent on having to be recovered home! Absolutely not bothered, once they got your money they’ve washed their hands out of everything else! I’ve never dealt with someone so unhelpful, rude with such disregard for their mess up! Definitely in the wrong job I would suggest leaving immediately. Not sure how he still has a job in what he does. Would not recommend anyone to buy from them and I would never ever return to purchase from you again Disgusting treatment and attitude from all staff.

Dont trust them! They’ll get an amateur to apply it leaving your paintwork with micro scratches (swirls/holograms) after telling it’ll be corrected. And the protection won’t last 3 months. Go 3rd party for a professional job.

After a long wait both to test drive and actually purchase my car, I was feeling pretty annoyed. Lots of sales people wandering about and sitting at desks but still 30 minute wait for my test drive even though I had an appointment, and then a long wait for sales person. Forward 3 weeks and my Electronic Hand Brake stopped working. Called on Monday, no one rang me back - excuse only one person on aftersales.. I rang the next day and eventually someone rang me back. Told to bring the car in Thursday - a 40 minute journey- and leave it there. I explained I had no one to pick me up but they couldnt be less interested. No courtesy cars till September!! My son took a days holiday, dropped the car off this morning - " we will ring you when its ready" No call by 5pm so rang and eventually got through to after sales person who informed me that they have ordered a new part but it will take 5-7 days to be delivered !! Only alternative was for me to fetch the car back today and go back when the part is delivered. No apology - I guess if I hadn't rung I would still be waiting - absolutely awful after sales service- very quick to take your money off you but then couldnt care less.

After numerous calls from sales team regarding cars wife actually purchased a car. A few issues with car but aftershaves and trying to sort issues out, not happening. Nobody calls back, people we need to speak to not available. Disgraceful how customers get treated by aftershaves.

Went there to buy a car and everything was going well until I started saying no to the extras they were offering, extended warranty, finance and so on. They were very rude and, to my understanding, make me feel guilty for refusing all of the extra offers, end up not buying the car after all this. It seems that the only thing they care about is selling cars and all the extras and no care what so ever towards the customer. Never going back again!!!!

They promised our new car would be ready for Saturday and Went to pick the car up Tuesday were kept waiting whilst the bloke who served us wandered from person to petson talking thus taking two and half hours and still not completed paperwork! My husband got up and went and sat in the new car and they still left us waiting whilst he was talking so I ended up joining him in the car to which he realised we were not at the desk he took 15mins to run out ro us for a signature on the paperwork! Would I recommend then NO never again! They messed us about badly! And made it so obvious our car should have reversing sensors on they are on the bumper but they don't work! So got to pay as not going back there ever again!

Been waiting x3 weeks to fix a water ingress issue on a VW polo that they said was coming from the boot wiring grommet at roof line., that flooded all carpets front to back from a grommet in body roof to tailgate. My opinion, driven through/ left in a flood. After 2 weeks, said fixed, here are the keys ( paper work said grommet changed, and I kid you not, dried the carpets AS BEST WE CAN!……still showing 18% front to back of car on my water moister meter. So, Carpets still sodden. I refused to take away. They have now taken carpets out, after my insistence to check for water, plus, damage, plus I left them with a £10 moister meter to test carpet wetness percentage, when dry… and tested that dry for ingress solution solved, I’ll take back. They are now telling me car ready, so not plan to rewater test to check fix has worked. Should I just walk away? Their ability to work proactively, genuinely want to find/ fix, have a semblance of customer relationship, satisfaction output is zero. I have been doing all the phone progress chasing. Have written to them. I understand passing my email around, but zero returned response. My advice…. Steer well clear of them. They are interested in your money, and that’s it. A quality, customer focussed, and capable business they are not.