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29 reviews from our car dealer reviews community
Leave a review for Available Car Castle Donington
Leave a review

29 reviews from our car dealer reviews community

Leave a review for Available Car Castle Donington
Leave a review
"Avoid this place"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid this place cars are all tarted up to sell after sales team are the worst I've ever seen

"BMW Series 1 transfer case faulty!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a BMW Series 1 2013 around 20 months ago. Some months ago a warning came up about the front drive system. After the regular service they found out that the transfer case is faulty! It looks like someone changed just the oil in the transfer case to get over that fault for a while. So now i can pay £3500 extra on a new transfer case! Well played Avaiable Car could done it better! This should be a warning for everyone. Be careful with this company!

"Review"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I took the warrenty pack out when we purchased a car from available car. The water pump has now had to be replaced and the warrenty company won’t cover it. I had the same issue with my previous car brought from available car when the dual mass fly wheel also went. The warranty won’t cover wear and tear. What a waste of money and I would advise anyone not to purchase the warranty from them.

Poor company in response to Review

Same here had my warranty dismissed said it was down to wear and tear absolutely disgraceful warranty is not worth the paper it's wrote on

Mr Robert hall in response to Review

Same here this mis-sold me the warranty available cars told me that everything would be under warranty it's not worth a paper it's wrote on they RAC reviews on them is disgusting hundreds and hundreds of complaints Amazon I have a solicitor dealing with them right now see available cars in court bunch of cowboys

Rosemary Graves in response to Review

Absolutely agree!! I am having exactly the same problem……avoid!!!!

"Mini Faulty "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Engine management light Drive Train fault Gear Speed fault Car back in again 3rd time in so many weeks 14k car Garage team rubbish Avoid Solicitor now dealing with them as full of excuses

"Nothing but great aftercare"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've had many cars from available car castle donnington and while some have had faults, they have always helped out and put it right. Most recent purchase was my 4series. 2 months in and the gear were changing sharply so let them take a look. Free courtesy care and they fixed it for free within 4 days. Even said if it comes back within the next 6 months bring it back.

"Very poor customer care"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car at Available Car in Castle Donnington. The car started speeding when I tried to slow down. Engine fault on second occasion. The manager refused to accept the fault. The car was dropped off and they failed to call to inform us of the situation. They refuse to return my money. Very poor after care. They revalued the car 6.5% less than we paid. Stay well clear of Available Car.

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Jim in response to Very poor customer care

Sales manager at available told me yesterday they get 98% of their stock from car auctions. Quite open about it, problem cars always end up at auction

"Yee-Haw!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Available Car Castle Donnington sold me a car for £12,700 and within 2 minutes of leaving the forecourt the engine management light came on. Accelerated to 60 mph and the steering wheel was juddering and vibrating so badly felt as though it was coming off in my hand! Both frightening and dangerous. **AVOID**

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+10 Found this review helpful
"Nightmare "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

purchased a car on the agreement faults found on test drive would be fixed. Car still faulty when i collected it and 4 weeks later still waiting to be repaired and now I've been told it will be another week. Avoid at all costs

"Car purchase "
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not very good afters sales. Found a fault with the windscreen a day after buying the car. They refused to repair it.

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Dealership Information

Available Car Castle Donington is an Franchise dealership that is based in Derby. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
29 reviews1.8 out of 5 stars — Rated Poor
Excellent
3
Very Good
1
Average
6
Poor
5
Terrible
14

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  • Contact Information

    Address

    Available Car Castle Donington
    Station Road
    Derby
    Leicestershire
    DE74 2NL

    Get in touch

    0800 996 1280
    https://www.availablecar.com/FindUs/CastleDonington

    Opening times

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    Dealership Statistics

    10%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Available Car Castle Donington

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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