Kevin Potticary from Avon Valley Garage Saltford (Closed Down) in response to Not quite sure what to make of this

We sell clearance cars on our back wall they are sold as clearance cars and most intelligent customers understand that. We tell these customers to have the cars inspected or bring a mechanic to view the car. These cars range from £195-£1995 and represents terrific value we do not offer warranty on these cars and we make it perfectly clears BEFORE we show these cars to anyone they have large stickers on the windscreen so their is no mistake,we also make sure that the customer understands this.On this particular occasion this customer said they didn’t understand,and kept going on about their rights and demanded a warranty which is not available on our clearance cars and we are very clear about this. Our RETAIL cars come with a COMPREHENSIVE WARRANTY and are put through the workshop, we have loan cars in case someone has a problem. This review gives the impression that all the cars on our fourcourt are the same as the CLEARANCE cars this is not the case.We have been here for over 35 years sold nearly 16000 we have a very good repeat business,We also understand that we can’t get on with everybody but usually do it’s rare I have to answer a review. PS I sold the Passat to a friend of mine and he commutes to Swindon from Bath every day since he bought it,has put over 7000 miles on without any problems whatsoever. Cheers Kevin.

Kevin from Avon Valley Garage Saltford (Closed Down) in response to Not quite sure what to make of this

Reading this I must just say this person picked a car on our back wall pex to clear section these cars are up for cost and so come without any warranty however the customers are encouraged to take them to their local garage to check the Car out or bring a mechanic with them so they can make an informed decision,this person has tried to give the impression that all our cars are sold as part exchange to clear basis this is not true we have been here for nearly 35 years and sell lovely cars,our retail cars come with a comprehensive AA warranty and Breakdown cover have been through the workshop and are sold with complete backup.

KEVIN from Avon Valley Garage Saltford (Closed Down) in response to Bad experience trying to buy car

Thank you for your thoughts, I haven't had to reply to a review for ages but you deserve a reply, this was a horrible experience from the moment you turned up, you spoke to us like dirt embarrassing your wife, who was lovely by the way, I can only think that you must have a job position where you boss people around and don't expect back chat. We are all human and no one likes being verbally abused just because you are spending money doesn't mean you can treat people badly, you will be glad to know that we have sold the car in question to a lovely man who is a mechanic and gave it a clean bill of health! peoples methods of trying to get Big discounts are varied your way is very rude !

Simon in response to Bad experience trying to buy car

I'm not sure if you are remembering the wrong person or just making things up to discredit a negative review, based on your replies to other negative feedback I suspect the latter. To answer your reply in a little more detail. I was absolutely NOT aggressive, demeaning and did not talk down to you in any way. I simply asked some questions about the car. My wife was not embarrassed in any way and had no reason to be so. The car had an awful lot of stone chips and a parking dent in the passenger door. This is what I referred to as it being not quite as expected. I decided that I could live with that and therefore asked if we could try the car. You took our driving licences and filled in a form while we chatted... then my wife and I took the car for a short drive. As soon as I touched the brake on the main road the brake warning light came on and the car juddered. I know this is not serious and probably just worn pads or discs - all fixable. That said the car was not ready to be driven away and on top of the car not being how I expected bodywork wise, I decided that I would not take it. I came back in to give you the key and collect out driving licences. You were on the phone so I sat down and waited. When I said I was not happy with the car because of the brakes you offered to have them fixed... But I had driven over to sort things out and drive the car away, so that would have meant a delay. So I said no. AT NO POINT DID I TRY AND NEGOTIATE OR GET YOU TO REDUCE THE PRICE! You had not even looked at my part exchange so number had not been discussed at all. Anyway as soon as I said no, you got up told me there was a Mazda dealer in town and ushered me out of the door. No apology or sorry we could not take it further, just rudeness as soon as you realised you were not going to make a sale. Anyway, I am delighted that you have sold the car... it was just not right for me. But there was no need be so unfriendly and absolutely no need to try and make me out to be a villain in your reply here... Hopefully people reading this will see the truth.

Kevin from Avon Valley Garage Saltford (Closed Down) in response to Bad experience trying to buy car

Simon our test drive records clearly states 20 minutes,you came in at the end of the day and took it out for 2 hours way past our closing time,2 hours!!! to decide you didn’t want it.I took it out afterwards suprise suprise no brake judder whatsoever all you did was mess us about.

KEVIN in response to Would not deal again

This is the VERY LAST TIME i will do a home test drive .this particular test drive was 4h and 16mins and a 145 miles away without a holding deposit,as for the electric belt being loose they are meant to be loose until you turn the switch on to hold it into place,these wheelchair access cars are all conversions and the ramps do make a bit of noise.I see he forgets in his review to talk about his part exchange,it was meant to have a FULL service history,in fact it had ONE service bill and the engine management light was on,it cost quite a lot to rectify,the problem was linked to the turbo,and as "for we left a bit of polish on his car",we are so sorry, its a pity that their is not a website to review customers.No more home test drives!

dale dixon in response to Would not deal again

You told me it took 2 not 4 hours,if suposed to be loose,why is the other elec belt secure?.As i said before PDC very poor,never again

John Ransom in response to Friendly, helpful service

I would like to highly recommend Avon Valley Garage for the efficient friendly and helpful service and advice from them when purchasing my new car,Many thanks to Danny and the guys for all their help I will definitely be recommending them to everyone 5 star service.