Very helpful, great part-ex deal, very happy

Having looked at various Audi RS4 Avant models on the internet we finally took the plunge to go and look at the one B & M sports and prestige Cars had in stock, as it was the right colour with the right spec and had good mileage for the year. Given the type of performance car it is there is always a danger that someone may have used and abused that type of car, but having looked at the calibre of top end cars that B & M had in stock it was quite reassuring that we were going to be dealing with a prestige second hand car dealer, which gave us more confidence that they would only have taken in a good quality vehicle to start with and we were right. Obviously first and foremost purchasing the best car we could was the main aim, but dealing with the right people to buy it from was a close second on our list of priorities and these guys were great to deal with. Brad who runs the dealership is a very straight forward decent guy to deal with and Simon who took us through most of the buying process was also a great guy to deal with. Having done a part exchange with them as well on our Porsche Cayenne that was made incredibly easy also. Like most customers doing a part exchange you would always like a bit more money than you got 😄 but again they were very straight forward with us on what they could and couldn’t do. So all in all a good company to deal with who I would recommend other people to use.

Very disappointing service from B & M Sports and Prestige Cars. Viewed a car on Saturday and talked through finance and part ex options etc. A proposal was suggested with a price compromise and they agreed to hold the car, asking us to think about it over 24 hours to see if the numbers would work for us. Made the call to say that we could make it work without part ex. Apparently he needed to run it by others before he could agree (to the deal he suggested) - a little odd that the Client Manager can’t agree on a £2k compromise. Call the following day to say their proposal wasn’t viable and someone else was on the way to view the car. No offer to re-negotiate/re-consider, ask if I could meet the asking price etc, and what happened to it being on hold! Another call 24 hours later to say it was sold. Very poor service and unprofessional way of going about selling cars. Will stick with my first instinct and go with a main Audi dealer - far more professional and trustworthy.