I have a Motability car that was purchased at Canterbury Nissan. Delivery was around two months late but it was a bad time after COVID so gave them a chance and waited. Had the car a year and booked it in for it's first service. Booked it in start of September for 18th of September and was told bring my driving licence for the loan car. My Motability insurance covers me for any car loaned to me whilst my car is being serviced or repaired so I was shocked to be told the day before the service that I have to pay £18 for Nissan insurance then I'm fully covered by direct line Motability insurance. I contacted Motability who told me this is against the agreement and I shouldn't be charged for insurance seeing they fully cover any car I drive whilst my car is being worked on. I tried to tell this to the person on the service desk to be told if I didn't pay it and had an accident nissan will charge me over £800. This wouldn't be true seeing my own insurance would fully cover all costs incurred. I'm just wondering how many Motability customers are being told this and paying money they don't have to pay. Very dishonest in my opinion and taking advantage of people that may not be knowledgeable about this and believe that they have to pay and they don't need too. It isn't refundable so I was told so that is a lot of money for something you are already paying for. Ask to speak to a manager and was refused so I had to involve Motability to deal with it on my behalf. I have since cancelled my service appointment with Canterbury Nissan and have moved dealership because of the behaviour towards me. I'd advise anyone to always double check with Motability if you think a dealership is charging you for something you shouldn't be charged for.

Dear Nissan Canterbury, I am writing to express my gratitude towards one of your employees, Alfie. Recently, I had the pleasure of working with Alfie while purchasing a new car from your dealership, and I must say that he went above and beyond to provide me with excellent customer service. From the moment I arrived at your dealership, Alfie was incredibly welcoming and made me feel at ease. He took the time to listen to my needs and preferences and was able to guide me towards the perfect car for me. Throughout the entire process, Alfie was patient and informative, answering all my questions and providing me with valuable insights into the features and benefits of each car. What impressed me most about Alfie was his genuine desire to help me find the right car, rather than simply trying to make a sale. He was never pushy or aggressive, but rather focused on ensuring that I was completely satisfied with my purchase. In addition to his professionalism and expertise, Alfie also had a friendly and approachable demeanor that made the entire car buying experience enjoyable and stress-free. I truly appreciated his attention to detail and willingness to go the extra mile to ensure that I was completely satisfied with my purchase. I had problems with my insurance and I was getting very stressed out. Alfie went above and beyond to make sure I was ok at all times. Overall, I cannot say enough positive things about Alfie and the excellent customer service he provided me with. He is truly an asset to your dealership, and I would highly recommend him to anyone looking to purchase a car from Nissan Canterbury. Thank you for providing me with such a positive car buying experience so thankful. Sincerely, Tiana

My wife and I would like to thank Elliott Smith salesman and a gentleman named Bradley from the service department at Nissan Canterbury for sorting out not only the car but applying and fitting my personalised number plates to my Nissan Juke

Canterbury Nissan does all the right things but service department has little idea of ethical practice with regards to refund of £204 charge for a National recall fault. Praise for Nissan as a brand though - the central (National) team refunded the outrageous charges made by their dealer (they would have refunded the garage directly if they had bothered to ask). Nissan Canterbury have no Complaints procedure and it appears that decisions are made 'on the fly' by a single service manager with no opportunity for negotiation, evaluation or explanation. Very poor practice - now looking for a different garage to deal with Nissan car servicing. Poor customer relations have not only lost the dealership a potential customer for services but also for car upgrade (and my recommendations to a whole host of friends, acquaintances and colleagues). Sadly it seems that this sort of learning experience for the garage service department is not grasped for customer relations satisfaction and internal training.

We have bought three new Nissans from Canterbury Nissan over the last 10 years, and have been pleased with the service we've had and the cars themselves. Bailey's also sorted out a wheel hub problem for us last year, at no cost to us, which was very good of them.