Long review but I urge you to read in full before you buy from Bayer I bought a car from Bayer 20th December 2023. The car is a Hybrid and developed a fault when driven in hybrid mode on a long journey. For transparency this was 4 months after buying the car but was the first time the car was driven a long distance in hybrid mode. This led me to believe the car had as fault when buying (I still believe this now). I sent an email to bayer and was ignored and subsequently followed up, only to be ignored further. It wasn’t until I issued court proceeding that I got a proper response from Elliot Bayer’s solicitor Lawgistics. This case eventually ended up in court and again for transparency I lost. The reasons I believe I lost are firstly, I misinterpreted the law and the burden of proof, so if taking Mr Bayer to court ensure you have a full diagnostic. Secondly, Mr Bayer conveniently told the court he didn’t receive any of my evidence, which was sent signed for. As I was unaware I would have to prove this on the day in court (and couldn’t) 99% of my evidence was dismissed. Elliot did receive my evidence and I believe he lied in court knowing I wouldn’t be given the chance to prove it was signed for. SEND EMAILS to his solicitor and Elliot, not letters if taking Bayer to court. I urge anyone buying a car from Bayer Car Sales not to, avoid at all cost and then you won’t be subjected to my experience and the experience of many others Below are his scores on review sites at time of posting Bayer car sales has an average score of 3* on trust pilot They have 2.5* on car dealer reviews, ranked 16 of 17 in Fareham and 9042 0f 9729 in the UK (there is a reason for this) Bayer have 3.9* on auto trader Google he has a 4* rating He is apparently also paying for 5* reviews and pressuring people into giving good reviews before handing over keys I urge you to read the reviews and make up your own mind before using Bayer Car Sales. Regardless of what happened to me it is evident he engages in a pattern of behaviour when the cars he sells have faults. As a side note, if the car didn’t have a fault at point of sale, it developed one due to the fact the garage Elliot uses (K2 Garages) didn’t do the full and proper checks on the car. If you read the reviews there are many that talk of faults, it’s K2 garage and Carl Coombs responsibility to carry out inspections.
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I bought a tesla model s with free supercharging , it came withkut adaptors , faulra appeared in the car quickly so i had it checked it had prdvipusly been in an undisclosed accident and had 3 sides replaced amd they just ignored my calls , avoid at all cost . They alsp forgor to send the log book off for nearly a month!!!
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After paying the deposit, I agreed to pick the car up 1 week later.When I arrived they said it was at the mechanics as it just needed a replacement wiper bottle ! After waiting a few hours the car arrived and they said they would send the receipt of the work from the mechanics. The tyre compressor and puncture repair kit had been removed since first viewing the car and they were some paperwork short and promised to send those as well but have chased for 6 plus months and nothing. There is no customer service , liars and thieves, disgusting, stay away.
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We went to view a car and whilst the chap we met and did a test drive with seemed nice we just felt something wasn’t quite right. A few things weren’t quite right with the car and as soon as we queried it we got told they had only just got the car in and didn’t know the history. They said they don’t check the cars with a mechanic until someone puts a deposit on the car. They then said they would call back to answer our queries but never did despite us travelling over an hour to see the car. Seems as soon as we asked questions about the car they become disinterested. We went up the road to a main car dealer and spent our £40k cash there and then for a bit more money but it felt like they knew the cars better and also knew a bit more about customer service.
Reviewer has confirmed their email address
AVOID AVOID AVOID AVOID AVOID Would you like to be sold an unroadworthy vehicle ? Would you like that vehicle to have no mot ? Would you like to continuously phone up and chase for an update to be told youl be called back and you wont ? In which case Bayer car sales is the right place for you !! I paid my deposit and was told i could collect my truck within a couple of weeks as they had to mot it and get it ready I made Many phone calls for an update of when this date would be only to be told il be called back and wasnt . My second to last call i was told it was at the garage having the mot and work done. Then i was called back by the sales guy who initially delt with me and i was told it had various bits done but the mot wasnt done as they couldnt find anyone to do it til mid december so bring my trade plates and i can sort it A quick google search i found a company 1.5 miles away who could mot it within a days notice . I ask can they fetch it over for the mot i have pre booked one ? “ We would need finance pay out prior the vehicle leaving site - we don’t have the man power to drop cars off unfortunately” Ive now been outsourcing vehicle collections for a month so sod it il take it for the mot myself Its collection day - of which ive had to close my workshop for the day and travel down an hour and 40 minutes, im greeted by the truck which on the face of things is reasonable condition but not £16ks worth , i take the key and have a look around - First thing i notice the engine management light is on and its slow Rev up , oh dear its in limp mode. I speak to the seller who says “oh it wasnt on before” yeh right . One of the guys plugs the diagnostic computer in which reveals Nox sensor bank 1 sensor 1 and 2 has faults ( dpf/ad blue related - nissan only sensors and cost a fortune ) Im told its probably a wire fault due to not being used and they can reset it . Sorry no clearing fault codes does not repair cars!!! Not only do i have the mot booked for an hours time of which it will fail due to the management light on being a 2017 vehicle . I have say a 2 hour drive home which as soon as the vehicle completes a drive cycle the management light will come back on and place the vehicle in limp mode . They try me with well we can send you the parts to repair it ? Absolutely not !! Would you buy a broken vehicle with no mot for £16000 ? I tell them unfortunately i wont be buying the vehicle i need something reliable and fault free i cant afford to be letting my customers down. A call to motonovo finance to check the application had gone no further also reveals one of my suspicions - they will not pay out on a vehicle which is unroadworthy nor has no mot , so thats absolutely outrageous i was being offered a vehicle that “ must be paid out on before releasing from the premises” God forbid i had taken it for an mot and it failed - imagine the after sales treatment if the pre sale was possibly the biggest joke ive ever experienced . Ive been nothing but pleasant and patient with these guys and the illusive mr Bayer who still has not returned my deposit Motonovo customer services made aware Trading standards and the financial ombudsman to inform next , DO NOT BUY A VEHICLE FROM BAYER CAR SALES I highly regret not checking the reviews before giving these guys the benefit of the doubt it would of saved me alot of time and money I will leave my honest review up AS MY DEPOSIT HAS NOT BEEN RETURNED
Reviewer has confirmed their email address
Bought a hybrid car from Bayer an initially had no problem as I was driving 99% of the time in EV mode When driving in hybrid mode for the first time for a long trip I experienced a significant fault After reaching out to Bayer I was ignored on several occasions. Eventually I received a response but it took the tone of ‘your car your problem’ This seems to be an ongoing theme at Bayer as the reviews show My advice to s avoid at all costs. Bayer promotes themselves as a legitimate family run business, but they are a business that are willing to ignore the law when it comes to selling cars with faults If you have fallen foul to Bayer I suggest taking them to small claims court as I will do.
Reviewer has confirmed their email address
Bought a car from these but the car comes out faulty after few days and they don’t bother to help
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After reading the reviews, I must admit I had my doubts about this company. I went to view an Aston Martin, at no point felt pressured into a purchase. Other than price not being negotiable, the service and professionalism shown by Dean was excellent. Personally I had no issue at all. Looking forward to the summer driving the Aston around. Thanks guys
Reviewer has confirmed their email address
The service I have received from this company was nothing but exceptional from Beginning to end!! I walked in somewhat anxious but Shaun made the experience an absolute pleasure.. He had patients of a saint and I was never pressurised once into making a sale.. Even whilst he was away I dealt with another member of staff who again was super delight.. I wish the budget was bigger because they had an impressive array of cars…So it’s a YES from me and the golden buzzer… Amazing, outstanding customer service ..I will be back and highly recommend them.. Thank you Sue XX🥰
Reviewer has confirmed their email address
Great selection of quality cars on show Good customer service Salesman Dean very helpful . No pressure to sell you a car, very relaxed you do not feel intimated by a salesman . Certainly will buy again from this dealership in the future Cars are value for money
Reviewer has confirmed their email address
Bayer Car Sales Ltd is an Independent dealership that is based in Fareham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Bayer Car Sales Ltd
Bridgefoot Drive
Fareham
Hampshire
PO16 0DB
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