Lee Manuel from Baytree Car Sales in response to Buyer beware - you've been warned

Dear Troy Thank you for your feedback. We want to clarify that we do not and have never used "private texting." All SMS communications from us come from registered numbers or an Alphatag. If you believe you are receiving unsolicited messages, we recommend reporting this to your mobile provider, who can investigate the matter further. We appreciate your concerns and encourage potential customers to consider all available information. Best regards, Lee Manuel Director

glenn from Baytree Car Sales in response to Buyer beware - you've been warned

After spending more than 3 days back and forth with walk around videos proof of history and very indepth conversations of this car mogal you claim to be haggling me to death on prices over this and that i feel that as a car sourcer, middle man as you call your self. with all your years in the trade. instead of trying to offer me £1500 less than i have it advertised for you should probly use your time and resources to find cars at trade prices for your customers all 2 of them instead of filling my day up asking 100 questions and basically insulting me as a car retailer . you would be more suited to a we buy any car depo you find at supermarkets as your persona of a car middle man clearly states you have no funds to purchase these cars for customers nor do you have decent skills to find them car sold 2 days after are conversation for full asking price must of hurt your ego knowing that you couldnt under cut me to pocket the profit for your self as my parents use to say every family has 1 and you clearly are that 1

Glenn from Baytree Car Sales in response to Good start, but didn't last!

Mr paine just to clear this right up ,you purchased the car back in May and was told that the rear arches needed to be touch in due to surface bubbling which is pretty normal from a 15 year old shogun. Also air con was not as cold as your 19 plate mokka which it wouldn't be .but you wouldn't have it You then got the car re moted a 4 weeks later and had issue with 2 track rod ends. and then used a different mot station again 4 weeks after for some bizarre reason . Nothing we did for you was good enough as your the sort of guy who knows it all .so I leave you with this Mr paine. If any consumer rights acts was broken which they wasn't in any way under any section .you would have been entitled to a refund be it paid by any means but they wasn't. Just feels like you bought a old shogun and was trying to compare it to a new car you use and there worlds apart . Also as for this information that's widely out there for a garage that's been here 30 years of trading there will be plenty 👍 But out of the hundreds of cars sold yearly The reputation speaks for it self .more positive reviews than negatives in regards to the way the garage is. unfortunately you can't please everyone but we try are best So I will leave you with your maladriot ways All the best 👍

M. Paine in response to Good start, but didn't last!

This response is to the Bay response to my initial review. To Glenn of Baytree car sales. When I viewed the Shogun, you told me the a/c system just needed re-gassing. You agreed to ensure it was working when I collected the vehicle. You also agreed to sort out the rusty rear wheel arches, which I mentioned you had done, so when you bring that up, you seem to be defending yourself against yourself! The a/c on this, or any vehicle, either works or doesn't work. At the viewing, you never mentioned anything about the a/c not being cold due to the age of the vehicle. If you had, it would have saved us all a lot of time and hassle, even more so if you'd mentioned it on the phone when I made enquiries about the Shogun. However, the laws of physics do not change with age. I recently owned a 2006 Jeep that had excellent a/c, and I've owned much older vehicles with good a/c systems, so that argument doesn't stand up. You also mentioned a 19 plate Mokka. We do not have a 19 plate Mokka! Ours is a 64 plate, 2014 Mokka! After the last time time you had the Shogun in your establishment, you told me the tracking had been done, and the a/c had been re-gassed, then checked for leaks. The fact that it needed re-gassing so soon after the previous time should have been a heads up to a problem that was clearly missed or overlooked [ignored]. I'd informed you if the vehicle was not right, then I would want to return it for a full refund. On driving home in the Shogun after this period with you, it soon became clear that there was no change in the feel of the vehicle handling, when there should have been if the tracking had indeed been checked and adjusted. The a/c was still not blowing cool air, never mind cold air, so what is your excuse for this? When I got home, I told you that I wanted a refund and to return the vehicle. You told me that you don't take vehicles back due to the a/c not working, despite the fact that I was within my rights to request this as the vehicle was not in the condition as agreed on at point of sale. We did agree to the a/c working and the rusty arches being sorted, did we not? You sorted the wheel arches, but the a/c was still not working as it should. You can't argue or dispute that fact. I expect you will try to though, because you seem incapable of admitting to your mistakes. In fact, it was your reluctance to entertain the idea of refunding me and taking the vehicle back that made me suspicious of the vehicle and your outfit and led to me deciding to get it mot'd again. Needless to say, I was informed that the tracking was out, and it went on to fail the mot on worn track rod ends! The mot inspector also mentioned that he had spotted two a/c pipes that at some point in the past had been cut, and the open ends squeezed shut. There had been no mention of these cut pipes from you even though the system had apparently been checked for leaks. I never did get an explanation for this from you. I replaced the track rod ends at my own expense as I deemed it to be fair enough because it was my decision to mot the vehicle. However, when I took it for the next mot, it failed again. Excessive corrosion and some other worn bushes and ball joints was the reason this time. Different tester sees different things. Humans! This mot was carried out at the same establishment as the previous mot test, yet you say it was at a completely different garage, for some bizarre reason, so it makes me wonder if you actually read or understand any of the documentation I sent you. We were obviously not going to agree on these issues, so I started to get my paperwork together in preparation for court action. I also went to the bank to submit a section 75 claim. Luckily, for Glenn, the section 75 claim refunded me, so court action was avoided. After all, this is not a discussion, just a statement of facts. I'm sure Glenn will continue to dispute these facts and go on about how many cars he sells, all the good reviews and experiences his customers have, etc, but this is not about them. It's not that I am difficult to please, but I am easily displeased when people fail to deliver what they say they will. This was not the first vehicle purchase I've experienced, but it is the worst vehicle purchase I've experienced By the way, I don't know it all, but as a mechanical engineering technician, and having worked on agricultural machinery, motorcycles, cars, including a spell at Lotus Cars in Hethel, and many years in aviation, I do know something. My mistake here was to trust you [Glenn] to do the right thing. I had mentioned to you that I'd been let down by other dealers earlier in the year and was fed up because I am often not physically up to crawling around under vehicles these days. If I had done, I would have walked away and all this would have been avoided. However, you said all the right things to make us feel we could trust you to do the right thing. From now on, due to my trust in motor traders being shattered by this experience, I will force myself to crawl around to check any vehicle I view no matter what it does to my body. It'll still be less stressful than this experience has been. Also, I am familiar with the word Maladroit, but what does Maladriot mean? Yours, M. P.

Peter Emsden in response to Good start, but didn't last!

I had a similar experience of Mr Manual,he was exceptionally helpful until things went wrong,He actually sold me a vehicle with a factory recall among other things which is in itself illegal…..