We bought an Audi that 'looked' very good from these guys. There was a sound coming from the car which only got worse. Returned the car to them a week after purchase and it has been a very frustrating month since then, constant phone tag with nobody actually telling you anything.... Don't buy from these charlatans! Wish I had read reviews. Not sure how they are AA rated!

Let me tell you all about the worst car buying experience ever & the best piece of advice you will ever get. No matter how good the car looks from here or any reassurances they give you, don’t buy a car from here. You will only be left with regret, sadness and £100s+ out of pocket (& not just from the car purchase). I bought an Audi A4 from BCM. They assured the car had been checked by the AA - 100+ point check and test drive the car for errors. I reserved the car. Within the first mile of testing drive, the presense fault came on. Jeff confirmed they offer 3 months warranty & they would fix it straight away. I bought a 12 months warrant for £500. The warranty Jeff and Amir told me was one they could influence to ensure my car repairs are done properly. I bought the car & I drove less than 3 miles as I went to fill up the car, on my way to home (1.5 hours away). A second fault DPF filter, came up and by this time it was 18:30 and the show room was closed. I called the garage straight away and they stated it should clear out on the motorway. As I’m driving again another fault came on, this time ADblu fault. I text them straight away as Amir said he would get home and email me to confirm they would fix it all etc. The next day I called the garage. They asked me to bring the car back to repair it. I am nurse so I could not change my shifts to come drop the car off so I asked my partner if he could take my car on the Friday and work from there while they fixed it. They were unable to do it on the day despite telling me it would be a half day job and kept the car to fix it. They gave my partner a courtesy car to drive back- the seat belts at the back didn’t work, the air bags weren’t working, the volume did work etc Every day me & my partner called they said it was fixed they were just waiting for this and that. The first day they said they were waiting for the presense camera to be delivered. Then the second day it was fixed they were just waiting to test drive it. The next day it was ow no the camera hasn’t arrived it’s arrived today. The next day it was they’re just fixing the presense now it’ll be with you today. My partner had gone to York & they knew I couldn’t come collect it as i had work. He agreed on Friday that they would drop the car back if it wasn’t ready on the first day and he was going to York. They initially refused when I asked them to drop the car if it was ready. They said they had to wait for a driver. 2 days later no drives. On that day, They didn’t renew my insurance despite me telling them 4 times by email and call days before & on the day. They left me in a car park park pitch black for 2 hours while they screamed at me over the phone when I asked them why. I spent hours trying to get a hold of the right person. A week later and the adblu and presense fault remained. In the end after a week of trouble they refunded the money for the car and warranty. I was £130 out of pocket as I paid £90 for the insurance to be changed, £80 in fuel, £20 road tax and £40 in adblu. None of which was reimbursed. They wasted my time. They left me crying every day. They spoke rudely and screamed at me. They would cut the calls on me and threaten to leave me without insurance or a safe vehicle. On the day my partner went to collect the car they said was repaired. 5 of them tried to intimidate him in the room and I was in LC scared so I rang the police to help him. They wouldn’t give him access to the car to get my belongings. They never gave a single thing in writing and ignored my emails texts and calls. The police told us that it was the adblu fault and they just couldn’t repair it. I am absolutely appalled by the whole ordeal and I cannot believe that it could ever be this bad buying a car. For the first time in my life, I was spending so much money on a car. I saved the entire pandemic. I’m so disappointed. I really hope people read this and know you are dishonest and disingenuous people. I hope you never put anyone what you have put me through and please please heed my warning and don’t go here.