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I had a recall on my Series 1, took it in, job in good time, but on picking up the car drove it home for my wife to say someone had been smoking in it, we don’t smoke, I told Rybrook who where very sorry and promised to investigate and would give the interior a clean, but trying to get it done has been a nightmare, when trying to arrange the person I needed to speak too was always busy and never phoned me back. So I gave up. Will never go to Rybrook BMW in Wolverhampton again. VERY POOR CUSTOMER CARE
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Alan Taylor in response to Poor service
BMW Rybrook service desk. They will do their best not to give courtesy cars, will point blank refuse for hours until you threaten to complain to head office, then they will give you a replacement car. The service desk do this so they and the rest of Rybrook BMW wolverhampton can drive the fleet of courtesy cars themselves!! I’ve caught them twice lying to customers only to drive off with brand new cars after shift which were meant for service and body shop customers. Worst BMW branch in the West Midlands. AVOID STAY AWAY
Had my bmw x5 booked in at Rybrook BMW in Wolverhampton for recalls waited over 40mins for them to inform me the computer were down .so why counldnt the say when i 1st came in very its yhe second time now bmw have ley me down neva again
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As an avid BMW fan, having had 7 BM's since 1993 both new and used, we recently had the best ever buying experience at Wolverhampton Rybrook. Christian Short the Salesperson was excellent, listened to our requirements whilst intending to buy a used vehicle, his knowledge and understanding was amazing and we bought a new vehicle (X1) and are more than happy with the deal.The handover and paperwork all went like a dream and having contacted him several times with queries since he has come up trumps. So the sales side is excellent,I have read the reviews about poor back up service and will hold court on the service side and will review this later.Thanks again Christian and Rybrook BMW Wolverhampton.
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Would never choose to own another BMW. Collected my approved used BMW (10 months old) from Rybrook BMW Wolverhampton. Sales side was OK, service side ever since has been shocking. They have now had my car 3 times to rectify a minor dent. The first and second time the paint work was absolutely shocking. The courtesy car I was sent on the second time was absolutely filthy, covered in a blanket of dead flies at the front and thick on the windscreen (needed to wash it myself as was dangerous) and tobacco on the driver seat. I complained to BMW UK and then got a call from the dealership. It was requested they had my car for a 3rd time to rectify. Courtesy car was a bit cleaner this time. It was agreed as a gesture of goodwill they would fill my car (it was half full already). I would hope so considering each time they have the vehicle it is an over 40 mile round trip and the paint should have been good when we collected originally. The car arrived back last friday and to date no follow up courtesy call to ask if we are now happy with the work. I have just spoken to BMW Uk and they were not interested in the slightest and just said we will let the dealership know. After a happy Jaguar owner for 3 years i would never recommend BMW to anyone.
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Rybrook BMW Wolverhampton has the worst customer service I’ve ever experienced. They failed to send me an MOT reminder then when I took my car in after driving it for 3 weeks unaware that my MOT was due they failed to let me know it had failed the MOT. They called to say I could pick it up at 17:30 so I assumed it was all ok. I’ve never encountered such incompetence, idiots.
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Rybrook BMW in Wolverhampton do not listen to customers, constantly spoken over by so called business manager, very poor communication, not interested in any customer problem. Sorry BMW you have just lost a loyal customer.
Slight problem with my new car relating to brakes vibrating. All sorted under warranty and car returned back washed and clean. Great team in Wolverhampton since Rybrook took over - from sales to service. Well done Rybrook BMW Wolverhampton- keep it up!
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Unprofessional staff They make you feel as if they are doing you a favour because they sell you a BMW. The staff and her manager were not straightforward and misled us in our purchase of a 3 series bmw.
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Harassed me and stopping me leaving by parking a car in front of mine Gave me a load of unnessary grief fro parking in one of their slots
Benham BMW were really good to deal with, they told me exactly how long everything was going to be getting the car sorted and they definitely deserve a good review. There was an issue with the car which wasn't covered by the warranty but they admitted it was a fault they should have seen before selling the car so they made the repairs at no cost to me. I'd happily recommend them.
Reviewer has confirmed their email address
This site was previously operated by Benham BMW.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Rybrook BMW Wolverhampton
Lever Street
Wolverhampton
West Midlands
WV2 1AD
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