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Without a doubt the only garage worth visiting. I have bought a few cars from Lewis over the years and have never been disappointed. The utmost care is always taken when sourcing the right car and the aftercare is there to match. Would highly recommend to anyone looking for a new car.
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Overall this is the 3rd car that I have bought in the last 2 years from Lewis at better value cars and I have never had better service from any other garage or dealership! He couldn’t do more for me as a customer!! There were no issues to big and he was extremely professional and service was always with a smile! Since purchasing my first car from him I have suggested his garage to many friends and family who in turn have all told me how great service they’ve received! I’ll never buy a car from anywhere else as he has such a range of cars! The car I purchase was perfect! In an amazing condition! And a lot cheaper compared to other I have seen online!
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I have no complaints, bought my first car from Better Value Cars, dealt with Lewis around November 2017, I fancied something different that he had in stock, popped back in to see him in December, he took the car back, Traded it in and in no time I left with my new car, All issues were resolved as promised. Highly recommended and happy with the service I was given. I will be visiting in the near future again.
Reviewer has confirmed their email address
Saw a Suzuki Swift on the forecourt and took it for a test drive. All seemed ok except the front passenger door electric window did not work. Lewis said he would have the window fixed and we agreed on the purchase. When I returned to collect the car the window was still not fixed. he said he would send a mechanic to my house to fix the car after the bank holiday. When nothing happened I telephoned Best Value Cars at least a dozon times asking for him to phone me. Despite is assistant answering my calls he has still not contacted me. Disappointed by his broken promises.
Reviewer has confirmed their email address
A Fantastic service and very good quality cars tailored to suit your budget and a friendly service recommended too every one
On 9th December my wife and I went looking for a car as a Xmas present for my two kids. Saw a nice lookig Aygo in the garage, guys were pleasant (dealt with Alex) who explained they don't haggle, but also gave no pressure, which was a change. Took the car for a drive and it made some grinding noise on turning left or right which was a question mark, but I was also aware it might well be dirt on the brakes from sitting on the forecourt. That, and a small dent on the front wing were agreed to be fixed and we left a deposit. Then it all started to go a bit wrong... couldn't get Alex on the phone on the Monday and Tuesday (he was on leave he told me later) then there were problems with "the dent guy" who would fix it on Friday. Except he didn't and I was promised Monday (so we're now over a week in and Xmas is getting closer), No call today (Tuesday 19th!) so I dropped in. No Alex, but I got a lot of reasons why it wasn't exactly ready, initially the bump had been done, then it hadn't. I've now been told to come pick it up tomorrow (Wednesday 20th!) at 5pm (wasn't allowed to come earlier). I know I should walk as I'm a cash buyer but it's a kids Xmas present and I quite liked the people and the car. I will update this tomorrow but what was initially a good experience is rapidly turning sour. Hopefully it will yet be a good news story, but.....
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Lynd in response to Initially Happy but now concerned...
OK, turned up as directed and the car was ready, waiting and sorted... all documentation present so, after a test drive I am now the owner of a Toyota Aygo and hopefully my kids will be suitably impressed with their Xmas present. Spoke to Alex and Lewis who were as pleasant as they've always been (although me, being extremely grumpy until I could see the car, kind of lowered the mood) and made everything go smoothly. So for a purchasing experience, it was very good - the delay was explained (couldn't get their normal guy in to sort the small dent) and I understand that (I'd probably have been a little less grumpy had I know just how difficult it was). At the moment, having taken ownership of what seems to be a very nice little car, I will say that I'm pleased with the garage and would probably give them another star on the initial review (if I knew how!)
Looked around first and they stood out offerring a great low mileage car, We were looked after from the first minute - collected from the station and when the car wasn't ready taken to lunch! Lewis listened and has gone out of his way to sort out any little issues. Would not hesitate to recommend for a good value and proper dealer service.
Reviewer has confirmed their email address
After looking around many dealers, i found the better value car website and decided to pop down to look at a Mazda 2, when arriving i was greeted with a warm welcome, i will given as much time as i liked looking around the car and wasn't pressured into making a decision. The var was great value for money and have had no problems. Would definitely recommend Better Value Cars! 5 stars!!
Reviewer has confirmed their email address
After visiting several other dealerships, it was very refreshing to be able to shop for a vehicle in a low pressure environment. Lewis was exceptionally helpful in trying to find me a suitable vehicle, and it felt like there was a genuine desire to help and find something I would be happy with, as opposed to trying to sell me on something. He was also happy to leave me alone to browse and test drive. All of the staff I encountered were personable and easy to deal with, and you can tell that there is a positive work ethos in the company, and the staff take pride in their work. I actual offered to leave a deposit, and he declined the offer and was happy to reserve the vehicle for a few days on the strength of a verbal agreement, which was a notable contrast to the pressure to leave a deposit I had experienced elsewhere. I was given his mobile number so that if there were any issues when I came back, he would be able to rectify them, and he responded promptly to a couple of enquiries I sent over before picking the car up. In addition to responding, he was obviously keen to make sure that any possible issues I raised were looked at and resolved, and obviously had a passion for providing good service. When I was ready to collect, I was offered a lift from the train station, along with a coffee on arrival, and they even gave the car a new MOT. I have worked in sales and customer service, and it is rare that I am impressed in a sales environment, but my expectations were suitable surpassed. I highly recommend Better Value Cars!
Reviewer has confirmed their email address
I am pleased with my VW Passat from Batter Value Cars. I purchased it back in September and up to now I have had no issues with it. the dealers have been really helpful and friendly and the car was a really good price. I would recommend this dealership to my friends and family.
Reviewer has confirmed their email address
Great deals on used cars in Cardiff
If you are looking for great savings on quality used cars in the Cardiff area, then you have reached the right place. Better Performance are a specialist used car dealer based in Glamorgan. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At Better Performance we stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you.
If you are looking for a second hand car in Cardiff, then don't delay, call us today to book a test drive. In order to offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
We realise that buying a car can be a daunting experience, but don't worry, we are well established within the Cardiff area and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles and vehicle maintenance. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us.
At Better Performance we don't just sell cars, we do everything possible to get you driving your perfect car. Why not come along to our dealership in Cardiff? We look forward to meeting you!
Manufacturers: Sells a variety of makes and models
Independent Dealership
Better Performance
Swan Garage Penarth Road
Cardiff
Vale of Glamorgan
CF11 8TW
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